Joining Enpal's team as a Salesforce CTI Admin presents an exhilarating chance to spearhead growth initiatives while honing your skills in Salesforce administration and contact center management. If you're eager to tackle fresh challenges and drive meaningful change, we're eager to have you on board. Let's connect and be a part of a team of 20+ Salesforce Specialists with lots of opportunities to grow and develop your skills. You will:<ul><li>Assist in designing, testing, documenting, and implementing approved changes and enhancements within the Salesforce environment. </li><li>Collaborate with cross-functional teams including Administrators, Product Managers, Developers, QA, and DevOps to optimize customer service processes and ensure seamless integration of contact center support into Salesforce. </li><li>Take ownership of contact center and CTI-related tasks, including managing ring groups, caller IDs, lists, campaigns, and call flow monitoring. </li><li>Functionally manage integration between the contact center and Salesforce, ensuring smooth communication channels. </li><li>Streamline customer service support processes and integration with other systems, such as Microsoft Teams. </li><li>Manage operational requests, troubleshoot issues, and collaborate with diverse user groups. </li><li>Develop and maintain documentation on processes, policies, and application configurations. </li><li>Conduct training sessions for business owners on new features and assist with rollouts. </li></ul>

Clean energy for everyone - that is our dream at Enpal. Whether renting or buying, we offer the solar solution in an uncomplicated, quick and flexible manner. From the solar system, the power storage to the wallbox and the intuitive app, we at Enpal offer the worry-free package. Biggest advantage: Enpal gives you six months to decide on the rental or purchase option. Maximum flexibility is guaranteed at a fixed price and without a deposit or reservation fee. We want to build the largest renewables community in Europe. According to the motto &ldquo;digital, decentralized and 100% renewable&rdquo;, our heart beats for the rapid development of a unique company and the fight against the climate crisis. We are only just beginning our journey to becoming the largest energy company in Europe. That's why we're looking for talented people who will accompany us on this path, leave their mark and celebrate successes with us. With us you will find a dynamic working environment, as well as the space to develop yourself and use your strengths. As the first green unicorn in Germany and the fastest-growing energy company in Europe (FT1000 Ranking 2022 by Financial Times &amp; Statista), we are continuing to advance our mission of green energy for everyone. Be part of this success story and change the world together with us! Apply now: www.enpal.de/jobs

Salesforce CTI & Support Admin (f/m/d)

Joining Enpal's team as a Salesforce CTI Admin presents an exhilarating chance to spearhead growth initiatives while honing your skills in Salesforce administration and contact center management. If you're eager to tackle fresh challenges and drive meaningful change, we're eager to have you on board. Let's connect and be a part of a team of 20+ Salesforce Specialists with lots of opportunities to grow and develop your skills.&nbsp;You will:<ul><li>Assist in designing, testing, documenting, and implementing approved changes and enhancements within the Salesforce environment.&nbsp;</li><li>Collaborate with cross-functional teams including Administrators, Product Managers, Developers, QA, and DevOps to optimize customer service processes and ensure seamless integration of contact center support into Salesforce.&nbsp;</li><li>Take ownership of contact center and CTI-related tasks, including managing ring groups, caller IDs, lists, campaigns, and call flow monitoring.&nbsp;</li><li>Functionally manage integration between the contact center and Salesforce, ensuring smooth communication channels.&nbsp;</li><li>Streamline customer service support processes and integration with other systems, such as Microsoft Teams.&nbsp;</li><li>Manage operational requests, troubleshoot issues, and collaborate with diverse user groups.&nbsp;</li><li>Develop and maintain documentation on processes, policies, and application configurations.&nbsp;</li><li>Conduct training sessions for business owners on new features and assist with rollouts.&nbsp;</li></ul>

Salesforce CTI & Support Admin (f/m/d)

About the Job

About the Company

Enpal

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