The Intern will act as a Customer Service Analyst and will be responsible for the development, implementation and improvement of the reporting tools based on data analytics in order to support the customer service team in providing the "best-in-class" service to customers. They will analyze data, drive conclusions, and provide recommendations based on their findings.General Responsibilities • Responsible for extracting and distributing credit hold reports, stock available for non-released lines reports for the distribution center, or any other report that supports the daily order management activities for the customer service team • Provides tools to the customer service team related to the order entry process in order to achieve a 24 hour turn around time. Report out on actual cycle time and performance accuracy • Participates in quality checks for manual order entry updates to assess gaps and identify training needs • Responsible for collecting and providing shipping documentation to finance team for auditing purposes • Responsible for invoicing consignment consumption pull outs reported by customers, when applicable • Coordinates the repricing of the open backlog and sends out price mismatch reports, when applicable • Assists the customer service team with any reports where edit rights are needed or additional analytics knowledge is required • Supports the testing of new tools and processes prior to implementation Experience / Qualifications • A bachelor university degree is preferrable but not a must - candidate can be in last stages of a graduation studies or equivalent relevant internship experience. • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands • Strong communication skills; oral, written and presentation • Strong organization, planning and time management skills to achieve results • Strong personal and professional ethical values and integrity • Holds self-accountable to achieving goals and standards • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) • Strong interpersonal &amp; collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers#LI-ZL1<h1>SmarterTogether</h1><ul><li>Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing</li><li>Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication</li><li> As OneSensata, we are working together to make things work together </li></ul>Click here to view <a href="https://www.sensata.com/sensata-recruitment-privacy-policy">Sensata Recruitment Privacy Statement</a>Click here to view our <a href="https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf">Sensata Recruitment Privacy Statement for China</a>NOTE:  If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly.  Type "FIND JOBS" in the Workday search bar.

Since 1963, Dynapower has provided power electronics solutions, along with an array of aftermarket services focused on continuous reliability and efficiency to an ever-expanding global customer base. We are a trusted leader in all types of power conversion equipment including high power rectifiers, inverters, DC/DC converters, integrated battery energy storage systems and transformers for use in hydrogen, e-mobility, energy storage, industrial, mining, defense and research applications. With headquarters and a 150,000 square-foot vertically integrated manufacturing facility in South Burlington, VT, Dynapower is collaborating with our partners and clients to shift the way our world uses power and advance our resilient, clean energy future.

Intern in Customer Service Asia

The Intern will act as a Customer Service Analyst and will be responsible for the development, implementation and improvement of the reporting tools based on data analytics in order to support the customer service team in providing the "best-in-class" service to customers. They will analyze data, drive conclusions, and provide recommendations based on their findings.General Responsibilities • Responsible for extracting and distributing credit hold reports, stock available for non-released lines reports for the distribution center, or any other report that supports the daily order management activities for the customer service team • Provides tools to the customer service team related to the order entry process in order to achieve a 24 hour turn around time. Report out on actual cycle time and performance accuracy • Participates in quality checks for manual order entry updates to assess gaps and identify training needs • Responsible for collecting and providing shipping documentation to finance team for auditing purposes • Responsible for invoicing consignment consumption pull outs reported by customers, when applicable • Coordinates the repricing of the open backlog and sends out price mismatch reports, when applicable • Assists the customer service team with any reports where edit rights are needed or additional analytics knowledge is required • Supports the testing of new tools and processes prior to implementation Experience / Qualifications • A bachelor university degree is preferrable but not a must - candidate can be in last stages of a graduation studies or equivalent relevant internship experience. • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands • Strong communication skills; oral, written and presentation • Strong organization, planning and time management skills to achieve results • Strong personal and professional ethical values and integrity • Holds self-accountable to achieving goals and standards • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) • Strong interpersonal &amp; collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers#LI-ZL1<h1>SmarterTogether</h1><ul><li>Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing</li><li>Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication</li><li>&nbsp;As OneSensata, we are working together to make things work together&nbsp;</li></ul>Click here to view <a href="https://www.sensata.com/sensata-recruitment-privacy-policy">Sensata Recruitment Privacy Statement</a>Click here to view our <a href="https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf">Sensata Recruitment Privacy Statement for China</a>NOTE:&nbsp; If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet&nbsp;to apply directly.&nbsp; Type "FIND JOBS" in the Workday search bar.

Intern in Customer Service Asia

About the Job

About the Company

Dynapower

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