About the roleWe are seeking a motivated Customer Success Manager to join our growing team. In this role, you will leverage your customer outcomes experience to enhance key pillars of customer success: operations, onboarding, adoption, advocacy, growth, and renewal. Your expertise will be important for helping our customers maximize the value of our platform and service offerings. Position responsibilities include, but are not limited to, the following:<ul style=""><li style="color:rgb(34,34,34);margin:10pt 0px 0pt;font-size:12pt;line-height:1.38;">Develop and implement customer success strategies to improve onboarding, adoption, advocacy, and renewal.</li><li style="color:rgb(34,34,34);margin:0pt 0px;font-size:12pt;line-height:1.38;">Act as the primary point of contact for customer journeys ensuring a seamless experience.</li><li style="color:rgb(34,34,34);margin:0pt 0px;font-size:12pt;line-height:1.38;">Analyze customer feedback and metrics to drive improvements in customer experience and retention.</li><li style="color:rgb(34,34,34);margin:0pt 0px;font-size:12pt;line-height:1.38;">Collaborate with cross-functional teams to align customer success initiatives with business objectives.</li><li style="color:rgb(34,34,34);margin:0pt 0px;font-size:12pt;line-height:1.38;">Identify and share upsell and cross-sell opportunities to drive growth within existing accounts.</li><li style="color:rgb(34,34,34);margin:0pt 0px 10pt;font-size:12pt;line-height:1.38;">Identify, share, and act on risk to ensure high customer retention</li><li style="color:rgb(34,34,34);margin:0pt 0px 10pt;font-size:11pt;line-height:1.38;">Advocate for customer needs and provide insights to inform product development and enhancements.</li></ul>While no one individual will possess them all, the successful candidate will bring many of the following experiences, skills, and attributes:<ul style=""><li style="color:rgb(34,34,34);margin:10pt 0px 0pt;font-size:11pt;line-height:1.38;">2+ years of experience in customer marketing, customer success, business development, solutions sales, onboarding, or project management at an As a Service company.</li><li style="color:rgb(34,34,34);margin:0pt 0px;font-size:11pt;line-height:1.38;">Strong understanding of customer success metrics and methodologies. Product success metrics are a plus.</li><li style="color:rgb(34,34,34);margin:0pt 0px;font-size:11pt;line-height:1.38;">Excellent communication and interpersonal skills, with a customer-first mindset.</li><li style="color:rgb(34,34,34);margin:0pt 0px;font-size:11pt;line-height:1.38;">Experience in the renewable energy sector is a plus.</li><li style="color:rgb(34,34,34);margin:0pt 0px 10pt;font-size:11pt;line-height:1.38;">Ability to work independently and collaboratively in a fast-paced startup environment</li></ul> Compensation &amp; BenefitsAnza uses an internally equitable and externally competitive total cash approach to compensation. Our benefits package includes medical, dental, vision, health, life, and disability insurance; a comprehensive wellness program; 401(k) plan with company match and immediate vesting; continuing education and professional development assistance; and self-managed flexible work schedules and time-off policies.Commitment to Diversity and InclusionAnza provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, sexual orientation, national origin, ancestry, disability, genetics, veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, Anza complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. EEO M/F/D/V. A Note to Third-Party RecruitersAnza's team coordinates all recruiting and hiring at our company. Anza does not accept unsolicited resumes from third-party recruiters, staffing firms, or related agencies. Resumes are only accepted from third-party recruiters, staffing firms, or related agencies if a signed agreement is in place AND if external recruiting assistance is authorized by the Anza team for a specific position. All unsolicited resumes will be considered the property of Anza. Anza is not responsible for any fees related to unsolicited resumes.

Anza is an innovative procurement platform and services company that enables solar and energy storage IPPs, developers, utilities and EPCs to earn more project profit. It quickly analyzes and ranks module or energy storage equipment options by financial value according to specific project inputs. In addition to a robust analytics engine, Anza&rsquo;s expert technical and procurement team guides customers through their procurement selection to minimize risk and maximize value by providing access to excellent pricing, pre-negotiated terms and executed master supply contracts. The dual-sided platform enables vendors to actively participate, gaining access to real-time market data, a growing sales channel, and the ability to customize their offerings easily.
Anza was born from internal tools at Borrego that maximized the financial value of its own projects. In 2021, Anza launched as a standalone procurement application for broader industry use and to further the company&rsquo;s mission of accelerating the adoption of renewable energy. For more information, visit anzarenewables.com.

Customer Success Manager

About the roleWe are seeking a motivated Customer Success Manager to join our growing team. In this role, you will leverage your customer outcomes experience to enhance key pillars of customer success: operations, onboarding, adoption, advocacy, growth, and renewal. Your expertise will be important for helping our customers maximize the value of our platform and service offerings. Position responsibilities include, but are not limited to, the following:<ul><li>Develop and implement customer success strategies to improve onboarding, adoption, advocacy, and renewal.</li><li>Act as the primary point of contact for customer journeys ensuring a seamless experience.</li><li>Analyze customer feedback and metrics to drive improvements in customer experience and retention.</li><li>Collaborate with cross-functional teams to align customer success initiatives with business objectives.</li><li>Identify and share upsell and cross-sell opportunities to drive growth within existing accounts.</li><li>Identify, share, and act on risk to ensure high customer retention</li><li>Advocate for customer needs and provide insights to inform product development and enhancements.</li></ul>While no one individual will possess them all, the successful candidate will bring many of the following experiences, skills, and attributes:<ul><li>2+ years of experience in customer marketing, customer success, business development, solutions sales, onboarding, or project management at an As a Service company.</li><li>Strong understanding of customer success metrics and methodologies. Product success metrics are a plus.</li><li>Excellent communication and interpersonal skills, with a customer-first mindset.</li><li>Experience in the renewable energy sector is a plus.</li><li>Ability to work independently and collaboratively in a fast-paced startup environment</li></ul> Compensation &amp; BenefitsAnza uses an internally equitable and externally competitive total cash approach to compensation. Our benefits package includes medical, dental, vision, health, life, and disability insurance; a comprehensive wellness program; 401(k) plan with company match and immediate vesting; continuing education and professional development assistance; and self-managed flexible work schedules and time-off policies.Commitment to Diversity and InclusionAnza provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, sexual orientation, national origin, ancestry, disability, genetics, veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, Anza complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. EEO M/F/D/V.&nbsp;A Note to Third-Party RecruitersAnza's team coordinates all recruiting and hiring at our company. Anza does not accept unsolicited resumes from third-party recruiters, staffing firms, or related agencies. Resumes are only accepted from third-party recruiters, staffing firms, or related agencies if a signed agreement is in place AND if external recruiting assistance is authorized by the Anza team for a specific position. All unsolicited resumes will be considered the property of Anza. Anza is not responsible for any fees related to unsolicited resumes.&nbsp;

Customer Success Manager

About the Job

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