Location:Krakow, Lesser Poland, PolandJob ID: R0102542Date Posted:2025-11-19Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):Engineering &amp; ScienceJob Schedule: Full timeRemote:NoJob Description:<h3>The Opportunity</h3>Join Hitachi Energy as a Wireless Application Engineer and become a key technical expert supporting system integrators and utility customers with our advanced wireless solutions. In this role, you will work on cutting-edge communication technologies, providing hands-on technical support, troubleshooting, and product demonstrations. You will collaborate with regional teams and customers to ensure seamless integration and optimal performance of wireless systems, while contributing to innovation and continuous improvement in utility communication infrastructure.<h3>How You Will Make an Impact</h3><ul><li>Provide technical support for system integrators and utility customers using Hitachi Energy Wireless Solutions</li><li>Debug, resolve, and reproduce critical issues to ensure optimal customer experience</li><li>Support integration and launch of new products at customer sites</li><li>Prepare and configure devices for demonstrations, diagnostics, and application evaluations</li><li>Perform remote and onsite service work, including equipment assessment and field upgrades</li><li>Utilize Customer Resolution Management tools to track and escalate product issues</li><li>Collaborate with developers, QA, and product management to improve solutions</li><li>Participate in industry events, trade shows, and technical conferences to represent the organization</li></ul><h3>Your Background</h3><ul><li>BSc or MSc degree in Telecommunications, Computer Science, Electronics, or a related field</li><li>3+ years of experience in customer support and testing of network protocols/telecommunication systems</li><li>Strong knowledge of Wi-Fi standards, broadband applications, and host stack protocols (IPv4/IPv6/TCP/UDP)</li><li>Advanced Linux skills and familiarity with database solutions (MySQL, Oracle)</li><li>Excellent communication and interpersonal skills with a collaborative mindset</li><li>Preferred: Experience with 4G/5G technologies, 3GPP specs, field testing, and debugging tools (Wireshark, QXDM)</li><li>Familiarity with VMware setup and CRM tools for customer support is a plus</li><li>Fluent in English; additional languages are an advantage</li></ul><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Technical Support Engineer – Wireless Solutions

Location:Krakow, Lesser Poland, PolandJob ID: R0102542Date Posted:2025-11-19Company Name:HITACHI ENERGY SERVICES SP. Z O.O.Profession (Job Category):Engineering &amp; ScienceJob Schedule:&nbsp;Full timeRemote:NoJob Description:<h3>The Opportunity</h3>Join Hitachi Energy as a Wireless Application Engineer and become a key technical expert supporting system integrators and utility customers with our advanced wireless solutions. In this role, you will work on cutting-edge communication technologies, providing hands-on technical support, troubleshooting, and product demonstrations. You will collaborate with regional teams and customers to ensure seamless integration and optimal performance of wireless systems, while contributing to innovation and continuous improvement in utility communication infrastructure.<h3>How You Will Make an Impact</h3><ul><li>Provide technical support for system integrators and utility customers using Hitachi Energy Wireless Solutions</li><li>Debug, resolve, and reproduce critical issues to ensure optimal customer experience</li><li>Support integration and launch of new products at customer sites</li><li>Prepare and configure devices for demonstrations, diagnostics, and application evaluations</li><li>Perform remote and onsite service work, including equipment assessment and field upgrades</li><li>Utilize Customer Resolution Management tools to track and escalate product issues</li><li>Collaborate with developers, QA, and product management to improve solutions</li><li>Participate in industry events, trade shows, and technical conferences to represent the organization</li></ul><h3>Your Background</h3><ul><li>BSc or MSc degree in Telecommunications, Computer Science, Electronics, or a related field</li><li>3+ years of experience in customer support and testing of network protocols/telecommunication systems</li><li>Strong knowledge of Wi-Fi standards, broadband applications, and host stack protocols (IPv4/IPv6/TCP/UDP)</li><li>Advanced Linux skills and familiarity with database solutions (MySQL, Oracle)</li><li>Excellent communication and interpersonal skills with a collaborative mindset</li><li>Preferred: Experience with 4G/5G technologies, 3GPP specs, field testing, and debugging tools (Wireshark, QXDM)</li><li>Familiarity with VMware setup and CRM tools for customer support is a plus</li><li>Fluent in English; additional languages are an advantage</li></ul><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.&nbsp;</h2>

Technical Support Engineer – Wireless Solutions

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HITACHI ENERGY

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