<div><span style="font-size:18px;">We have an exciting opportunity to join our team in our vibrant Wellington CBD office, this entry-level role is an invitation to become a true customer champion.</span></div><div><br></div><div><span style="font-size:18px;">We are looking for enthusiastic people to contribute to the growth of Octopus. You will be on the front lines, providing outrageously good service to our UK-based customers via email on our award-winning Kraken platform. You must be an excellent written communicator and have top quality people skills. </span></div><div><br></div><div><span style="font-size:18px;">This role is a chance to build a career in a company that prioritises your growth, allowing you to develop specialised expertise, all while building a global movement to drive radical decarbonisation and transforming customer service.</span></div><br><br><h3>What you'll do...</h3><ul><li><b>Provide Outrageously Good Service:</b> Deliver empathetic, human-centric support to our UK-based customers primarily via email.</li><li><b>Take Full Ownership:</b> Manage customer issues from start to finish, including complex problem-solving across billing, smart meter queries, and general account management.</li><li><b>Be comfortable answering enquiries in volume:</b> you're taking customers on a journey of discovery</li><li><b>Innovate &amp; Improve:</b> Use your creativity to find effective solutions, challenge the status quo, and contribute your ideas to continuously enhance our customer experience and processes.</li><li><b>Assist Vulnerable Customers:</b> Handle sensitive situations with care and thoughtfulness, providing the support they deserve.</li><li><b>Master the Octopus Platform:</b> Become an expert in our award-winning Kraken platform.</li><li><b>Grow and Specialise:</b> Identify areas you're passionate about and develop specialised expertise to advance your career within Octopus Energy.</li></ul><h3>What you'll need...</h3><ul><li><b>Customer Obsession:</b> Honest, focused, and committed to providing outrageously good customer experiences.</li><li><b>Problem-Solving Skills:</b> Love for creative problem-solving and thinking outside the box to resolve issues effectively.</li><li><b>Adaptability &amp; Resilience:</b> Ability to thrive in a fast-paced environment and respond positively to change. A willingness to always learn and grow</li><li><b>Team Player Mentality:</b> A strong desire to contribute positively to a supportive and collaborative team culture.</li><li><b>Service-Oriented Background (Desirable):</b> Experience from sectors like retail, hospitality, or other service-oriented fields where you’ve developed strong people <a href="http://skills.Availability">skills.</a></li></ul><h3>💚 Why join us...</h3><ul><li><b>Make an Impact: </b>Every day, you’ll be working with passionate, like-minded people to help accelerate the world's transition to a greener, fairer energy system.</li><li><b>Experience Our Unique Culture:</b> We are a diverse team of authentic people who work with freedom and responsibility. You'll be trusted to do the right thing and be yourself, adding your unique perspective to our dry-stone wall.</li><li><b>Uncommon Perks &amp; Opportunities:</b> Beyond a competitive salary, you’ll be included in our Equity Option Scheme (everyone owns a piece of the business!). For top performers, we offer career-defining opportunities to work flexibly or even travel and relocate to our UK offices and beyond.</li></ul><br><div><b>Availability:</b> Must be able to work on-site in our Wellington CBD office, Monday to Friday, for a full-time (37.5 hours) role.</div><div><b style="font-size:11pt;">Salary:</b><span style="font-size:11pt;"> starting from $55,500</span></div>

<p><b>Welcome to the future of energy</b><br></p><p><b><span>We’re a leading energy technology company providing a better experience for our customers through transparency, automation and simplicity. Better for the planet, through real long-term investment in renewable generation and a low CO2 future. We make energy green and flexible for consumers, with fair and transparent pricing. Through our home developed platform, cloud-based billing, and sophisticated use of data science, modelling and AI, we’re redefining what is possible in energy.&nbsp;</span></b></p><p><b><br><span>Formerly operating as Evolve Energy, our efforts have not gone unnoticed and we are extremely pleased to announce that we now have the full support and backing of Octopus Energy, an award-winning UK energy supplier who share our passion and values.</span></b></p><p><br>We recently secured over £500 million of investment from<span>&nbsp;</span><a href="https://octopus.energy/blog/octopus-energy-achieves-unicorn-status-investment-origin-energy/" data-mce-href="https://octopus.energy/blog/octopus-energy-achieves-unicorn-status-investment-origin-energy/">Origin,</a><span>&nbsp;</span>Australia's largest Energy Company and<a href="https://octopus.energy/press/octopus-energy-group-enters-asia-landmark-partnership-tokyo-gas/" data-mce-href="https://octopus.energy/press/octopus-energy-group-enters-asia-landmark-partnership-tokyo-gas/"><span>&nbsp;</span>Tokyo Gas,<span>&nbsp;</span></a>to help us continue on our mission.</p>

Energy Specialist

<div><span>We have an exciting opportunity to join our team in our vibrant Wellington CBD office, this entry-level role is an invitation to become a true customer champion.</span></div><div><br></div><div><span>We are looking for enthusiastic people to contribute to the growth of Octopus. You will be on the front lines, providing outrageously good service to our UK-based customers via email on our award-winning Kraken platform. You must be an excellent written communicator and have top quality people skills.&nbsp;</span></div><div><br></div><div><span>This role is a chance to build a career in a company that prioritises your growth, allowing you to develop specialised expertise, all while building a global movement to drive radical decarbonisation and transforming customer service.</span></div><br><br><h3>What you'll do...</h3><ul><li><b>Provide Outrageously Good Service:</b> Deliver empathetic, human-centric support to our UK-based customers primarily via email.</li><li><b>Take Full Ownership:</b> Manage customer issues from start to finish, including complex problem-solving across billing, smart meter queries, and general account management.</li><li><b>Be comfortable answering enquiries in volume:</b> you're taking customers on a journey of discovery</li><li><b>Innovate &amp; Improve:</b> Use your creativity to find effective solutions, challenge the status quo, and contribute your ideas to continuously enhance our customer experience and processes.</li><li><b>Assist Vulnerable Customers:</b> Handle sensitive situations with care and thoughtfulness, providing the support they deserve.</li><li><b>Master the Octopus Platform:</b> Become an expert in our award-winning Kraken platform.</li><li><b>Grow and Specialise:</b> Identify areas you're passionate about and develop specialised expertise to advance your career within Octopus Energy.</li></ul><h3>What you'll need...</h3><ul><li><b>Customer Obsession:</b> Honest, focused, and committed to providing outrageously good customer experiences.</li><li><b>Problem-Solving Skills:</b> Love for creative problem-solving and thinking outside the box to resolve issues effectively.</li><li><b>Adaptability &amp; Resilience:</b> Ability to thrive in a fast-paced environment and respond positively to change. A willingness to always learn and grow</li><li><b>Team Player Mentality:</b> A strong desire to contribute positively to a supportive and collaborative team culture.</li><li><b>Service-Oriented Background (Desirable):</b> Experience from sectors like retail, hospitality, or other service-oriented fields where you’ve developed strong people <a href="http://skills.Availability">skills.</a></li></ul><h3>💚 Why join us...</h3><ul><li><b>Make an Impact: </b>Every day, you’ll be working with passionate, like-minded people to help accelerate the world's transition to a greener, fairer energy system.</li><li><b>Experience Our Unique Culture:</b> We are a diverse team of authentic people who work with freedom and responsibility. You'll be trusted to do the right thing and be yourself, adding your unique perspective to our dry-stone wall.</li><li><b>Uncommon Perks &amp; Opportunities:</b> Beyond a competitive salary, you’ll be included in our Equity Option Scheme (everyone owns a piece of the business!). For top performers, we offer career-defining opportunities to work flexibly or even travel and relocate to our UK offices and beyond.</li></ul><br><div><b>Availability:</b> Must be able to work on-site in our Wellington CBD office, Monday to Friday, for a full-time (37.5 hours) role.</div><div><b>Salary:</b><span> starting from $55,500</span></div>

Energy Specialist

About the Job

About the Company

Octopus Energy

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