Requisition ID:  92118 Florida Power &amp; Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy. Position Specific DescriptionThis role works within FPL's IT Operations organization, helping optimize reliability and security of systems. You enjoy working closely with customers and know how to manage customer relationships to achieve the best results. You are result-oriented, perform the assigned duties with high autonomy and commitment, and provide periodic updates to management. Planning and organizing are two of your strong characteristics, and you can see the big picture.Role Specific Duties &amp; Responsibilities<ul><li>Works with Managed Service Provider leadership to identify and drive implementation of solutions to continuously improve IT Operations services. Validates MSP performance data to ensure alignment with customer expectations.</li><li>Is responsible for the direction, analysis and continuous improvement of the following disciplines:<ul><li>System and Configuration Item (CI) transition to operations (TTO)</li><li>Incident Management / Major Incident Management</li><li>Problem Management – root cause analyses and continuous improvement in system reliability</li><li>Server and workstation patching, compliance and vulnerability reduction</li><li>Works with monitoring engineers to continuously improve issue prediction and detection, as well as incident avoidance and automated response.</li></ul></li><li>Drives the ongoing adoption of process improvements, automation, and AI to enhance the efficiency and delivery of IT Operations services.</li><li>Uses ServiceNow capabilities, such as reporting and dashboards, to analyze and communicate Operational activities.</li><li>Performs other duties as assigned during Storm and other urgent situations.</li><li>Integrates Cyber Security into all strategic and tactical activities.</li><li>May be asked to provide On-Call escalation support on a rotational basis.</li><li>Provides backup coverage for DWA and Fusion Center Operations Systems Administrator on an as needed basis.</li></ul>

NextEra Energy, Inc. (NYSE: NEE) is a leading clean energy company headquartered in Juno Beach, Florida. NextEra Energy owns two electric companies in Florida: Florida Power &amp; Light Company, which serves more than five million customer accounts in Florida and is the largest rate-regulated electric utility in the United States as measured by retail electricity produced and sold; and Gulf Power Company, which serves more than 460,000 customers in eight counties throughout Northwest Florida. NextEra Energy also owns a competitive energy business, NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world&rsquo;s largest generator of renewable energy from the wind and sun and a world leader in battery storage. Through its subsidiaries, NextEra Energy generates clean, emissions-free electricity from eight commercial nuclear power units in Florida, New Hampshire, Iowa and Wisconsin. A Fortune 200 company and included in the S&amp;P 100 index, NextEra Energy has been recognized often by third parties for its efforts in sustainability, corporate responsibility, ethics and compliance, and diversity. NextEra Energy is ranked No. 1 in the electric and gas utilities industry on Fortune&rsquo;s 2019 list of &ldquo;World&rsquo;s Most Admired Companies&rdquo; and ranked among the top 25 on Fortune&rsquo;s 2018 list of companies that &ldquo;Change the World.&rdquo;

Principal IT Systems Administrator

Requisition ID:&nbsp; 92118&nbsp;Florida Power &amp; Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.&nbsp;Position Specific DescriptionThis role works within FPL's IT Operations organization, helping optimize reliability and security of systems. You enjoy working closely with customers and know how to manage customer relationships to achieve the best results. You are result-oriented, perform the assigned duties with high autonomy and commitment, and provide periodic updates to management. Planning and organizing are two of your strong characteristics, and you can see the big picture.Role Specific Duties &amp; Responsibilities<ul><li>Works with Managed Service Provider leadership to identify and drive implementation of solutions to continuously improve IT Operations services. Validates MSP performance data to ensure alignment with customer expectations.</li><li>Is responsible for the direction, analysis and continuous improvement of the following disciplines:<ul><li>System and Configuration Item (CI) transition to operations (TTO)</li><li>Incident Management / Major Incident Management</li><li>Problem Management – root cause analyses and continuous improvement in system reliability</li><li>Server and workstation patching, compliance and vulnerability reduction</li><li>Works with monitoring engineers to continuously improve issue prediction and detection, as well as incident avoidance and automated response.</li></ul></li><li>Drives the ongoing adoption of process improvements, automation, and AI to enhance the efficiency and delivery of IT Operations services.</li><li>Uses ServiceNow capabilities, such as reporting and dashboards, to analyze and communicate Operational activities.</li><li>Performs other duties as assigned during Storm and other urgent situations.</li><li>Integrates Cyber Security into all strategic and tactical activities.</li><li>May be asked to provide On-Call escalation support on a rotational basis.</li><li>Provides backup coverage for DWA and Fusion Center Operations Systems Administrator on an as needed basis.</li></ul>

Principal IT Systems Administrator

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About the Company

NextEra Energy

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