Who we are: In order to decarbonize the grid, utilities and grid operators need higher quality carbon data and analytics. To support the US grid’s decarbonization journey, Singularity Energy is building a data platform to support clean energy and carbon tracking, reporting, and planning. Today, grid carbon data is siloed, outdated, and lacks spatial and temporal granularity, and with new climate pledges and decarbonization plans being announced every day, there is a tremendous need to get the underlying data right. Singularity is proud to partner with organizations such as Southern Company, MISO, SPP, and APS. We are a team of grid carbon experts, with industry recognized accolades, and we are hiring to support engineering our platform for the scale and needs of our utility and grid operator partners.About this role: The background of a forward deployed engineer at Singularity Energy can be wide and varied. We’re looking for somebody who can write full-stack code (across the frontend, backend, data engineering &amp; infrastructure - or ramp up quickly!), manage a large and complex project, coordinate resources internally across multiple departments, and stay on top of customer communications that involve multiple stakeholders and require the utmost clarity. The primary role of a customer engineer is to be the technical leader on the delivery and deployment of Singularity Energy’s platform for a large (utility or grid operator) customer. What you will do week-to-week and day-by-day will vary and can include:<ul><li>Meeting with customer stakeholders to understand business goals, data, and technical environments</li><li>Working with your internal account manager counterpart to define and agree on a delivery timeline</li><li>Creating a roadmap of features needed to deliver on the customers’ needs and working with product and engineering managers to prioritize, estimate and allocate engineer time for feature development and delivery</li><li>Deeply understanding and empathizing with your customers’ business needs and workflows in order to communicate the importance of various roadmap items</li><li>Clearly and consistently communicating with customer (and internal) stakeholders across a variety of levels- from project managers, to IT administrators, to C-suite executives</li><li>Implementing data pipelines to ingest customer data into the Singularity platform</li><li>Proactively identifying bottlenecks and future challenges that will block or impede delivery and raising that to the correct parties for resolution</li><li>Helping the core engineering team by building features and squashing bugs</li><li>Prototyping new product capabilities and provide structured feedback to the product and engineering teams</li><li>Collaborating in a working session with a product manager and designer to build new user workflows for your customers</li><li>Leading customer training, documentation, and ongoing technical support during early deployment phases</li></ul>

Founded in 2018, Singularity Energy delivers cutting-edge clean energy and carbon management software and data solutions that help utilities and grid operators accurately measure emissions and manage innovative voluntary carbon-free energy programs. Our platform enables real-time, location- and market-based emissions data, empowering our customers—and their commercial and industrial (C&amp;I) customers—to understand and reduce their Scope 2 emissions from electricity consumption.Singularity is backed by leading investors including Spero Ventures, Third Sphere, and Energy Impact Partners, and recognized by TIME, Harvard, EPRI, and the National Science Foundation. Some of Singularity’s notable customers include Southern Company, Eversource Energy, MISO, Harvard, Measurabl, Enersponse, and many more.

Forward Deployed Engineer

About the Job

About the Company

Singularity Energy

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