<div><b><span style="font-size:18px;">About 3E:</span></b></div><div><span style="font-size:16px;">We are a mission-driven company dedicated to creating a safer and more sustainable world!</span></div><div><br></div><div><span style="font-size:16px;">3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.</span></div><div><br></div><div><span style="font-size:16px;">With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.</span></div><div><br></div><div><span style="font-size:16px;">Are you ready to help shape the future?<b> Come </b></span><b style="font-size:16px;">join us!</b></div><div><br></div><div><b style="font-size:18px;">About the Role</b></div><div><span style="font-size:16px;">As a </span><b style="font-size:16px;">Customer Success Enablement Manager</b><span style="font-size:16px;">, you’ll step into a newly created role with the unique opportunity to build scalable, high-impact learning programs from the ground up. In this role, you’ll own enablement for our Product Stewardship (ERC+) product line, partnering closely with Product, Customer Success, Customer Experience and Commercial teams to turn complex concepts into clear, engaging training experiences that drive adoption and customer value.</span></div><div><br></div><div><span style="font-size:16px;">This is a great opportunity for someone who excels at adult learning design, thrives in fast-moving environments, and is ready to take ownership of a program that will directly impact team readiness and product growth. While experience with SAP’s EH&amp;S module or product stewardship workflows is not required, it is strongly preferred and would set a candidate up for accelerated success.</span></div><div><br></div><div><span style="font-size:16px;">This role includes occasional travel (10–20%) for customer meetings, team collaboration, or events.</span></div><div><br></div><div><span style="font-size:16px;">Your work will make a visible impact, reducing friction for customers, strengthening internal knowledge, and supporting product growth.</span></div><div><br></div><div><span style="font-size:16px;">If you're ready to build something meaningful and see the results of your work every day, we’d love to hear from you.</span></div><br><br><h3>What You'll Do</h3><ul><li><b>Strategize &amp; Build Scalable Enablement Programs</b></li><li>Design and lead global onboarding, role-based development, and continuous learning experiences for our CS and Account Management teams.</li><li>Partner closely with leaders to elevate commercial acumen and link learning to Net Revenue Retention (NRR) outcomes.</li><li>Build scalable playbooks and toolkits tailored for AMs supporting high-volume SME accounts.</li><li>Align enablement with go-to-market strategies, product launches, and business priorities.</li><div><br></div><li><b>Deliver Engaging, Data-Informed Training</b></li><li>Lead internal and external training (live sessions, eLearning, certifications, webinars).</li><li>Serve as a customer advocate, using training as a tool for adoption and engagement.</li><li>Develop reusable assets from real demos, automate content workflows, and keep learning content fresh, accurate, and impactful.</li><div><br></div><li><b>Drive Operational Excellence</b></li><li>Track and analyze enablement effectiveness, linking training usage to business KPIs like adoption, retention, and revenue growth.</li><li>Use platforms like Salesforce, Zendesk, and Highspot to monitor content engagement.</li><li>Partner cross-functionally to ensure training environments reflect current product functionality and support implementation success.</li><div><br></div><li><b>Champion Innovation</b></li><li>Continuously evolve our 3E Learning Center and Webinar Program using AI, automation, and customer insights.</li><li>Lead collaborative learning forums to share best practices across global teams.</li></ul><h3>What Makes You a Great Fit</h3><ul><li><b>Must-Haves:</b></li><li>5+ years in Customer Success Enablement, Customer Education, or L&amp;D, preferably in SaaS or professional services.</li><li>Strong understanding of CS and AM workflows, with focus on retention and adoption.</li><li>Experience designing scalable enablement programs with measurable impact.</li><li>Proficiency in LMS platforms, SCORM/xAPI, and enablement tools (e.g., Salesforce, Zendesk, Highspot).</li><li>Excellent communication, facilitation, and cross-functional collaboration skills.</li><li>Strong analytical mindset, you use data to tell stories and improve outcomes.</li><li>Open to Travel 10-20%</li><div><br></div><li><b>Nice-to-Haves:</b></li><li>Familiarity with SAP’s EH&amp;S module or product stewardship workflows.</li><li>Experience with AI-driven learning or digital adoption platforms.</li><li>Knowledge of 3E or similar compliance/product stewardship tools.</li><li>Comfort designing content for global, multilingual audiences.</li><div><br></div><li><b>You’ll Thrive Here If You:</b></li><li>Love building from scratch and improving what exists.</li><li>Enjoy collaborating across functions to solve real customer problems.</li><li>Thrive in a high-growth environment that blends startup energy with operational scale.</li><li>Are driven by results, resilient in ambiguity, and excited to see your work directly impact customers.</li></ul><br><div><b style="font-size:18px;">Pay Transparency:</b></div><div><span style="font-size:16px;">The anticipated base salary range for this position is </span><b style="font-size:16px;">$65,000-$75,000</b><span style="font-size:16px;"> per year plus the opportunity to earn commission. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.</span></div><div><br></div><div><span style="font-size:16px;">In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.</span></div><div><br></div><div><span style="font-size:16px;"><b>Our US Benefits Include:</b></span></div><div><span style="font-size:16px;">Health, dental, and vision insurance</span></div><div><span style="font-size:16px;">Life insurance and disability coverage</span></div><div><span style="font-size:16px;">Open PTO and parental leave</span></div><div><span style="font-size:16px;">401(k) plan with company matching</span></div><div><span style="font-size:16px;">Employee assistance program</span></div><div><span style="font-size:16px;">Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)</span></div><div><br></div><div><b><span style="font-size:16px;">3E is currently authorized to hire in the following U.S. states:</span></b></div><div><span style="font-size:16px;">Alabama, Arizona, California, Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.</span></div><div><br></div><div><b><span style="font-size:10px;">Disclosures:</span></b></div><div><span style="font-size:10px;">3E is committed to a diverse and inclusive work environment. 3E is an </span><a href="https://www.3eco.com/about-3e/3e-careers/statement-equal-employment-opportunity"><span style="font-size:10px;">equal opportunity employer</span></a><span style="font-size:10px;"> and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to </span><a href="mailto:recruiting@hr.3eco.com"><span style="font-size:10px;">recruiting@hr.3eco.com</span></a></div><div><br></div><div><span style="font-size:10px;">Visit us at </span><a href="https://www.3eco.com/"><span style="font-size:10px;">https://www.3eco.com/</span></a><span style="font-size:10px;"> </span></div><div><span style="font-size:10px;">Follow us at </span><a href="https://www.linkedin.com/company/3e-safer-world/"><span style="font-size:10px;">https://www.linkedin.com/company/3e-safer-world/</span></a></div><div><a style="font-size:10px;" href="https://www.3eco.com/privacy">Privacy Policy</a><span style="font-size:10px;"> and </span><a style="font-size:10px;" href="https://www.3eco.com/3e-candidate-privacy-notice">Candidate Privacy Notice</a></div><div><br></div><div><b><span style="font-size:10px;">Agencies</span></b><span style="font-size:10px;">: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means. </span></div>

<p>Delivering intelligent compliance solutions that empower companies to reduce risk, drive continuous improvement, and create new growth opportunities. For over 30 years, 3E has provided clients with the expertise, content, live 24-7-365 environmental health and safety (EHS) support and award winning solutions required to increase chemical and workplace safety, improve product safety and stewardship, strengthen supply chain stewardship, and optimize research and development decision support.</p>
<p>We are deeply committed to serving our more than 6,000 customers worldwide, including nine of the world&rsquo;s top ten chemical manufacturers, eight of the world&rsquo;s top ten retailers, and seven of the world&rsquo;s top ten pharmaceutical companies. Global locations include our corporate headquarters in Carlsbad, California, along with offices in Beijing, China; Bethesda, Maryland; Canton, Ohio; Copenhagen, Denmark; Frankfurt, Germany; Markdorf, Germany; Montreal, Quebec; Siegen, Germany; Sofia, Bulgaria; and Tokyo, Japan.&nbsp;</p>

Customer Success Enablement Manager

<div><b><span>About 3E:</span></b></div><div><span>We are a mission-driven company dedicated to creating a safer and more sustainable world!</span></div><div><br></div><div><span>3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.</span></div><div><br></div><div><span>With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.</span></div><div><br></div><div><span>Are you ready to help shape the future?<b> Come </b></span><b>join us!</b></div><div><br></div><div><b>About the Role</b></div><div><span>As a </span><b>Customer Success Enablement Manager</b><span>, you’ll step into a newly created role with the unique opportunity to build scalable, high-impact learning programs from the ground up. In this role, you’ll own enablement for our Product Stewardship (ERC+) product line, partnering closely with Product, Customer Success, Customer Experience and Commercial teams to turn complex concepts into clear, engaging training experiences that drive adoption and customer value.</span></div><div><br></div><div><span>This is a great opportunity for someone who excels at adult learning design, thrives in fast-moving environments, and is ready to take ownership of a program that will directly impact team readiness and product growth. While experience with SAP’s EH&amp;S module or product stewardship workflows is not required, it is strongly preferred and would set a candidate up for accelerated success.</span></div><div><br></div><div><span>This role includes occasional travel (10–20%) for customer meetings, team collaboration, or events.</span></div><div><br></div><div><span>Your work will make a visible impact, reducing friction for customers, strengthening internal knowledge, and supporting product growth.</span></div><div><br></div><div><span>If you're ready to build something meaningful and see the results of your work every day, we’d love to hear from you.</span></div><br><br><h3>What You'll Do</h3><ul><li><b>Strategize &amp; Build Scalable Enablement Programs</b></li><li>Design and lead global onboarding, role-based development, and continuous learning experiences for our CS and Account Management teams.</li><li>Partner closely with leaders to elevate commercial acumen and link learning to Net Revenue Retention (NRR) outcomes.</li><li>Build scalable playbooks and toolkits tailored for AMs supporting high-volume SME accounts.</li><li>Align enablement with go-to-market strategies, product launches, and business priorities.</li><div><br></div><li><b>Deliver Engaging, Data-Informed Training</b></li><li>Lead internal and external training (live sessions, eLearning, certifications, webinars).</li><li>Serve as a customer advocate, using training as a tool for adoption and engagement.</li><li>Develop reusable assets from real demos, automate content workflows, and keep learning content fresh, accurate, and impactful.</li><div><br></div><li><b>Drive Operational Excellence</b></li><li>Track and analyze enablement effectiveness, linking training usage to business KPIs like adoption, retention, and revenue growth.</li><li>Use platforms like Salesforce, Zendesk, and Highspot to monitor content engagement.</li><li>Partner cross-functionally to ensure training environments reflect current product functionality and support implementation success.</li><div><br></div><li><b>Champion Innovation</b></li><li>Continuously evolve our 3E Learning Center and Webinar Program using AI, automation, and customer insights.</li><li>Lead collaborative learning forums to share best practices across global teams.</li></ul><h3>What Makes You a Great Fit</h3><ul><li><b>Must-Haves:</b></li><li>5+ years in Customer Success Enablement, Customer Education, or L&amp;D, preferably in SaaS or professional services.</li><li>Strong understanding of CS and AM workflows, with focus on retention and adoption.</li><li>Experience designing scalable enablement programs with measurable impact.</li><li>Proficiency in LMS platforms, SCORM/xAPI, and enablement tools (e.g., Salesforce, Zendesk, Highspot).</li><li>Excellent communication, facilitation, and cross-functional collaboration skills.</li><li>Strong analytical mindset, you use data to tell stories and improve outcomes.</li><li>Open to Travel 10-20%</li><div><br></div><li><b>Nice-to-Haves:</b></li><li>Familiarity with SAP’s EH&amp;S module or product stewardship workflows.</li><li>Experience with AI-driven learning or digital adoption platforms.</li><li>Knowledge of 3E or similar compliance/product stewardship tools.</li><li>Comfort designing content for global, multilingual audiences.</li><div><br></div><li><b>You’ll Thrive Here If You:</b></li><li>Love building from scratch and improving what exists.</li><li>Enjoy collaborating across functions to solve real customer problems.</li><li>Thrive in a high-growth environment that blends startup energy with operational scale.</li><li>Are driven by results, resilient in ambiguity, and excited to see your work directly impact customers.</li></ul><br><div><b>Pay Transparency:</b></div><div><span>The anticipated base salary range for this position is </span><b>$65,000-$75,000</b><span> per year plus the opportunity to earn commission.&nbsp;The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.</span></div><div><br></div><div><span>In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.</span></div><div><br></div><div><span><b>Our US Benefits Include:</b></span></div><div><span>Health, dental, and vision insurance</span></div><div><span>Life insurance and disability coverage</span></div><div><span>Open PTO and parental leave</span></div><div><span>401(k) plan with company matching</span></div><div><span>Employee assistance program</span></div><div><span>Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)</span></div><div><br></div><div><b><span>3E is currently authorized to hire in the following U.S. states:</span></b></div><div><span>Alabama, Arizona, California, Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.</span></div><div><br></div><div><b><span>Disclosures:</span></b></div><div><span>3E is committed to a diverse and inclusive work environment. 3E is an </span><a href="https://www.3eco.com/about-3e/3e-careers/statement-equal-employment-opportunity"><span>equal opportunity employer</span></a><span> and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to </span><a href="mailto:recruiting@hr.3eco.com"><span>recruiting@hr.3eco.com</span></a></div><div><br></div><div><span>Visit us at </span><a href="https://www.3eco.com/"><span>https://www.3eco.com/</span></a><span>&nbsp;</span></div><div><span>Follow us at </span><a href="https://www.linkedin.com/company/3e-safer-world/"><span>https://www.linkedin.com/company/3e-safer-world/</span></a></div><div><a href="https://www.3eco.com/privacy">Privacy Policy</a><span> and </span><a href="https://www.3eco.com/3e-candidate-privacy-notice">Candidate Privacy Notice</a></div><div><br></div><div><b><span>Agencies</span></b><span>:&nbsp;3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.&nbsp;</span></div>

Customer Success Enablement Manager

About the Job

About the Company

3E

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