<div><b>⚡About Amber</b></div><div><br></div><div>Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time <b>wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid.</b> It’s a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy.</div><div><br></div><div>We are a clear category leader in Australia for home battery automation and are growing rapidly <b>(over 50k customers)</b>. We have also <b>recently expanded into licensing our core technology</b> to utilities overseas, including a <b>partnership with <a href="http://E.ON">E.ON</a> Next in the UK</b>.</div><div><b>Amber is backed by top Australian and international investors</b> including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based), and <a href="http://E.ON">E.ON</a> Next.</div><div><br></div><div>We are <b>scaling rapidly</b> and <b>you’d be joining a 175-person team</b> committed to <b>building a diverse, inclusive, and purpose-driven culture</b> as we transform a major industry.</div><div><br></div><div><b>Our products are reshaping home energy: Amber for Batteries</b> cuts bills by exporting stored energy at wholesale prices of up to $19/kWh, and <b>Amber for EVs</b> enables the cheapest, cleanest charging. <b>In 2025</b>, we will push this even further with our new <b>vehicle-to-grid (V2G) technology</b>.</div><div><br></div><div><b>💻 About the Role</b></div><div><br></div><div>At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success.</div><div><br></div><div><b>Want to help improve the environment by shifting the worlds energy usage towards renewables?</b></div><div><br></div><div><b>You’ll lead Amber’s IT Operations team</b>, sitting at the intersection of our People Operations and Product Technology teams, ensuring our staff are productive, secure, and supported in doing their best work.</div><div><br></div><div><b>You’ll split your time between planning IT strategy, coordinating the work of the team, and  implementing.</b> You are comfortable communicating the team's plans and progress with stakeholders, but will roll up your sleeves and get hands on when needed. This is a unique opportunity at a fast-growing start up to help us scale up the tools, technology, and processes that enable our staff to do their best work.</div><br><br><h3>👉🏽 Responsibilities</h3><ul><li><b>Own</b> development and delivery of Amber’s IT Strategy, partnering with People Operations and Engineering colleagues as required</li><li><b>Manage</b> costs and budgets regarding IT systems including contracts with vendors and software licenses.</li><li><b>Be responsible</b> for device management and our staff asset lifecycle</li><li><b>Ensure</b> a high quality hybrid/remote employee experience through the provisioning and maintenance of AV and other related meeting room technology</li><li><b>Administer</b> the full lifecycle of our Okta IDP and SSO for seamless and secure employee onboarding, offboarding, and evolving access needs in line with Amber’s security policies</li><li><b>Manage</b> our internal help desk to provide quick and effective assistance with information technology systems</li><li><b>Manage</b> information technology projects, coordinating internal and external resources, timetables, and the reporting to project stakeholders</li><li><b>Maintain</b> and optimize local company networks</li><li><b>Manage</b> installations, upgrades and configurations of IT service related hardware and software</li></ul><h3>👉🏽 Key requirements</h3><ul><li><b>Past commercial work experience</b> in a help desk or other front-line technical troubleshooting role</li><li><b>Relevant tertiary qualification</b> such at a Diploma (or higher) level of Information Technology, Business Information Systems, etc</li><li><b>Excellent</b> written, verbal and in-person communication skills</li><li><b>Strong</b> analytical and problem solving skills</li><li><b>Experience with</b> system installation, configuration and analysis</li><li><b>Thorough knowledge</b> of networks and cloud computing</li><li><b>Proven ability</b> to work cross-functionally, building and maintaining trust with internal stakeholders</li></ul><h3>👉🏽 Nice to haves:</h3><ul><li><b>Prior experience</b> administering Okta based (or closely related) IdP, SSO and employee provisioning tools</li><li><b>Prior experience</b> monitoring a fleet of mac and windows laptops using kolide (or similar)</li><li><b>Prior experience</b> at a high-growth start-up or scale-up</li><li><b>You’re passionate</b> about technology, energy and/or the environment.</li></ul><h3>🫀 Benefits</h3><ul><li><b>We’re committed</b> to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.</li><li><b>You’d be a part of</b> a rapidly growing team of over 175 with expertise across energy, technology, marketing, and operations.</li><li><b>Be part of</b> a growing technology start-up that will shape the future of household and grid energy use.</li><li><b>Enjoy a lively, collaborative workspace</b> at our buzzing Melbourne CBD headquarters in the heart of the city</li><li><b>Flexible working hours</b> with provision for regular work from home arrangements.</li><li><b>Equitable</b> gender-neutral parental leave policies.</li><li><b>An external Employee Assistance Plan (EAP)</b> for mental health support.</li><li><b>Competitive salary</b> and <b>share options</b> in Amber.</li><li><b>Annual Learning &amp; Development budget</b> to support your personal growth.</li><li><b>Additional PTO</b> between Xmas &amp; New Year</li></ul><br><div><b>This is a full-time role to be based from Melbourne.</b></div><div><br></div><div>We have an office in the Melbourne CBD, where we work flexibly between the office and home. For those based in Sydney, catch up in a co-working space in the city every now and then, and rest of the locations in Australia work from home. We expect to remain Melbourne based but maintain flexibility between the office and WFH.</div><div><br></div><div>🌈 <b>If this role sparks something in you, we’d genuinely love to hear from you.</b></div><div>Research shows that women and people from underrepresented groups often rule themselves out unless they tick every single box - so consider this your nudge. Even if you don’t meet every requirement listed above, please still apply.</div><div><br></div><div>We welcome diverse backgrounds, perspectives, and experiences - that’s what makes great teams. We’re committed to an inclusive workplace and never discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability.</div><div><br></div><div><b>Our Hiring Process</b></div><div>- A screening interview with our talent team</div><div>- A take home case study</div><div>- A follow up case study panel interview with the hiring manager and one other member from the Product Technology team</div><div>- A final chat with one of the ELT members and/or the Senior Manager from our People Operations team</div><div><br></div><div><b>We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.</b></div><div><br></div><div><b>Applications will be accepted only from candidates already based in Australia, preferably Melbourne with full working rights!</b></div><div><br></div><div><b>Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible.</b></div><div><br></div><div><b>No recruitment agencies please. We've got this! Thank you.</b></div>

<p>Founded in 2017 by Chris Thompson and Dan Adams, Amber gives customers dynamic power prices that change depending on the real wholesale value of energy. Customers can pay less by charging your battery when energy is greener and cheaper as well as earn more by exporting when prices increase.</p>
<p>Combined with Amber's smart tech, solar and battery owners have the power to supercharge their savings, take control of their battery and make their energy work harder for them.</p>
<p>Amber is backed by some of Australia&rsquo;s best accelerators and investors, including EnergyLab (Australia&rsquo;s leading energy accelerator) and Startmate (Australia&rsquo;s leading tech accelerator). Investors include Blackbird, Square Peg, Main Sequence, Commonwealth Bank and Black Sheep Capital.&nbsp;</p>
<p>The company has won Startup Vic&rsquo;s Impact Pitch Night, for the best startup focused on making a positive social impact and been named Victorian Start-up of the Year.</p>

IT Operations Manager

<div><b>⚡About Amber</b></div><div><br></div><div>Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy.&nbsp;We give customers direct access to the real-time <b>wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid.</b>&nbsp;It’s a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy.</div><div><br></div><div>We are a clear category leader in Australia for home battery automation and are growing rapidly&nbsp;<b>(over 50k customers)</b>. We have also&nbsp;<b>recently expanded into licensing our core technology</b>&nbsp;to utilities overseas, including a&nbsp;<b>partnership with <a href="http://E.ON">E.ON</a> Next in the UK</b>.</div><div><b>Amber is backed by top Australian and international investors</b> including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based), and <a href="http://E.ON">E.ON</a> Next.</div><div><br></div><div>We are <b>scaling rapidly</b> and <b>you’d be joining a 175-person team</b> committed to <b>building a diverse, inclusive, and purpose-driven culture</b> as we transform a major industry.</div><div><br></div><div><b>Our products are reshaping home energy: Amber for Batteries</b> cuts bills by exporting stored energy at wholesale prices of up to $19/kWh, and <b>Amber for EVs</b> enables the cheapest, cleanest charging. <b>In 2025</b>, we will push this even further with our new <b>vehicle-to-grid (V2G) technology</b>.</div><div><br></div><div><b>💻 About the Role</b></div><div><br></div><div>At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success.</div><div><br></div><div><b>Want to help improve the environment by shifting the worlds energy usage towards renewables?</b></div><div><br></div><div><b>You’ll lead Amber’s IT Operations team</b>, sitting at the intersection of our People Operations and Product Technology teams, ensuring our staff are productive, secure, and supported in doing their best work.</div><div><br></div><div><b>You’ll split your time between planning IT strategy, coordinating the work of the team, and&nbsp; implementing.</b> You are comfortable communicating the team's plans and progress with stakeholders, but will roll up your sleeves and get hands on when needed. This is a unique opportunity at a fast-growing start up to help us scale up the tools, technology, and processes that enable our staff to do their best work.</div><br><br><h3>👉🏽 Responsibilities</h3><ul><li><b>Own</b> development and delivery of Amber’s IT Strategy, partnering with People Operations and Engineering colleagues as required</li><li><b>Manage</b> costs and budgets regarding IT systems including contracts with vendors and software licenses.</li><li><b>Be responsible</b> for device management and our staff asset lifecycle</li><li><b>Ensure</b> a high quality hybrid/remote employee experience through the provisioning and maintenance of AV and other related meeting room technology</li><li><b>Administer</b> the full lifecycle of our Okta IDP and SSO for seamless and secure employee onboarding, offboarding, and evolving access needs in line with Amber’s security policies</li><li><b>Manage</b> our internal help desk to provide quick and effective assistance with information technology systems</li><li><b>Manage</b> information technology projects, coordinating internal and external resources, timetables, and the reporting to project stakeholders</li><li><b>Maintain</b> and optimize local company networks</li><li><b>Manage</b> installations, upgrades and configurations of IT service related hardware and software</li></ul><h3>👉🏽 Key requirements</h3><ul><li><b>Past commercial work experience</b> in a help desk or other front-line technical troubleshooting role</li><li><b>Relevant tertiary qualification</b> such at a Diploma (or higher) level of Information Technology, Business Information Systems, etc</li><li><b>Excellent</b> written, verbal and in-person communication skills</li><li><b>Strong</b> analytical and problem solving skills</li><li><b>Experience with</b> system installation, configuration and analysis</li><li><b>Thorough knowledge</b> of networks and cloud computing</li><li><b>Proven ability</b> to work cross-functionally, building and maintaining trust with internal stakeholders</li></ul><h3>👉🏽 Nice to haves:</h3><ul><li><b>Prior experience</b> administering Okta based (or closely related) IdP, SSO and employee provisioning tools</li><li><b>Prior experience</b> monitoring a fleet of mac and windows laptops using kolide (or similar)</li><li><b>Prior experience</b> at a high-growth start-up or scale-up</li><li><b>You’re passionate</b> about technology, energy and/or the environment.</li></ul><h3>🫀 Benefits</h3><ul><li><b>We’re committed</b> to building a&nbsp;diverse and inclusive workplace&nbsp;and a&nbsp;great culture&nbsp;of people who love coming to work to build a better world.</li><li><b>You’d be a part of</b> a rapidly growing team of over 175 with expertise across energy, technology, marketing, and operations.</li><li><b>Be part of</b> a&nbsp;growing technology start-up&nbsp;that will shape the future of household and grid energy use.</li><li><b>Enjoy a lively, collaborative workspace</b> at our buzzing Melbourne CBD headquarters in the heart of the city</li><li><b>Flexible working hours</b>&nbsp;with provision for regular work from home arrangements.</li><li><b>Equitable</b> gender-neutral parental leave policies.</li><li><b>An&nbsp;external Employee Assistance Plan (EAP)</b>&nbsp;for mental health support.</li><li><b>Competitive salary</b> and <b>share options</b> in Amber.</li><li><b>Annual Learning &amp; Development budget</b>&nbsp;to support your personal growth.</li><li><b>Additional PTO</b> between Xmas &amp; New Year</li></ul><br><div><b>This is a&nbsp;full-time role&nbsp;to be&nbsp;based from Melbourne.</b></div><div><br></div><div>We have an&nbsp;office in the Melbourne CBD, where we&nbsp;work flexibly between the office and home. For&nbsp;those based in Sydney, catch up in a co-working space&nbsp;in the city every now and then, and&nbsp;rest of the locations in Australia work from home. We expect to remain Melbourne based but maintain flexibility between the office and WFH.</div><div><br></div><div>🌈 <b>If this role sparks something in you, we’d genuinely love to hear from you.</b></div><div>Research shows that women and people from underrepresented groups often rule themselves out unless they tick every single box - so consider this your nudge. Even if you don’t meet every requirement listed above, please still apply.</div><div><br></div><div>We welcome diverse backgrounds, perspectives, and experiences - that’s what makes great teams. We’re committed to an inclusive workplace and never discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability.</div><div><br></div><div><b>Our Hiring Process</b></div><div>- A screening interview with our talent team</div><div>- A take home case study</div><div>- A follow up case study panel interview with the hiring manager and one other member from the Product Technology team</div><div>- A final chat with one of the ELT members and/or the Senior Manager from our People Operations team</div><div><br></div><div><b>We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.</b></div><div><br></div><div><b>Applications will be accepted only from candidates already based in Australia, preferably Melbourne with full working rights!</b></div><div><br></div><div><b>Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible.</b></div><div><br></div><div><b>No recruitment agencies please. We've got this! Thank you.</b></div>

IT Operations Manager

About the Job

About the Company

Amber Electric

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