<div><b><span style="font-size:16px;">Freedom Power </span></b><span style="font-size:16px;">is one of the largest solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida, and our commercial business has a nationwide reach. Our strong reputation in the industry is based on our dedication to quality craftsmanship and outstanding customer service. At Freedom Power, our mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values: </span></div><div><br></div><div><span style="font-size:16px;">Pride in Quality Craftsmanship </span></div><div><span style="font-size:16px;">Go Above and Beyond </span></div><div><span style="font-size:16px;">Put People First </span></div><div><span style="font-size:16px;">Have a Humble Heart </span></div><div><span style="font-size:16px;">Give a Damn </span></div><div><span style="font-size:16px;">Shoot Straight </span></div><div><br></div><div><span style="font-size:16px;">At Freedom Power, we have built a customer-focused, turnkey solar installation experience that is unusual in the industry. Unlike most solar companies, we serve our customers through the entirety of their solar journey, from marketing and sales, to installation, to service and warranty coverage. As we have scaled, we have remained true to our startup roots, with dedication, creativity, resourcefulness, and speed inherent to our culture. We care deeply about our customers and the environment, and everything we do reflects that. And we aspire that our team emulates and enhances this culture.</span></div><div><br></div><div><b style="font-size:12pt;">Job Summary:</b><span style="font-size:12pt;"> </span><b style="font-size:11pt;">Freedom Solar Power </b><span style="font-size:11pt;">is looking for a customer service-oriented </span><b style="font-size:11pt;">Service Coordinator</b><span style="font-size:11pt;"> to join our growing team! The service team plays a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls. You will be serving as a liaison between customers and service technicians to ensure efficient and timely solutions to clients. This is an in-office opportunity.</span></div><div><br></div><div><b style="font-size:12pt;">Level of Supervision Required: </b><span style="font-size:12pt;">General</span></div><br><br><h3>Job Duties:</h3><ul><li>Monitoring customer solar systems and educating homeowners on the system efficiency and productivity.</li><li>Creating and tracking work orders and work-flow maintenance requests in a timely manner.</li><li>Handling invoicing for all service calls and coordination payments with accounting.</li><li>Ensuring customer satisfaction by providing excellent customer support.</li><li>Serving as a liaison between our customers and solar technicians.</li><li>Scheduling and dispatching Service Technicians.</li><li>Answering customers concerns or service requests regarding their solar products.</li><li>Understanding the Freedom Solar Products and installation process to answer questions appropriately.</li><li>Performing additional tasks as assigned.</li></ul><h3>Knowledge, Skills, Abilities, and Competency: </h3><ul><li>Work under pressure.</li><li>Handle high-stress calls and customer escalations.</li><li>Working knowledge of the solar industry, installation processes or electricals.</li><li>Highly organized.</li><li>Ability to self-manage.</li><li>Ability to manage projects in pipelines.</li><li>Team mentality.</li><li>Flexible to change.</li></ul><h3>Education and Experience Required:</h3><ul><li>At least 1 year of high-volume customer engagement experience</li><li>Must be able to multi-task and handle working under pressure.</li><li>Prior solar experience in a monitoring, sales or service capacity a strong plus!  </li><li>Strong computer skills.</li><li>Must possess professionalism and a positive attitude. </li><li>Must have excellent verbal and written communication skills. </li></ul><br><div><span style="font-size:16px;">We understand you may be a great candidate without fitting all our preferred experience, knowledge, skills, and attributes. And you may have other skills that are valuable for the role, but which we haven’t thought of. Because we recognize this and we value diversity of thought, experience, and background, we still encourage you to apply.</span></div><div><br></div><div><span style="font-size:16px;">Freedom Power is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</span></div><div><br></div><div><span style="font-size:18px;"><b>Employee Benefits: </b></span></div><div><br></div><div><span style="font-size:16px;">Freedom Power recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following: </span></div><div><br></div><div><span style="font-size:16px;">Medical, Dental, and Vision Insurance </span></div><div><span style="font-size:16px;">100% Company-Sponsored Short-Term Disability </span></div><div><span style="font-size:16px;">401(k) Employer Matching </span></div><div><span style="font-size:16px;">Weekly Pay Dates </span></div><div><span style="font-size:16px;">3 Weeks PTO + 3 Sick Days</span></div><div><span style="font-size:16px;">12 Paid Holidays </span></div><div><span style="font-size:16px;">Team Building Events! </span></div><div><span style="font-size:16px;">Upward mobility Opportunities!</span></div>

<p>Freedom Solar Power is the leader in turnkey solar installations in Texas, Colorado, Florida, Virginia and North Carolina, providing high quality, cost-effective, reliable solar solutions for residential and commercial markets. Based in Austin since 2007, Freedom Solar has installed more than 157 megawatts of solar panels for thousands of homeowners and hundreds of top companies such as Whole Foods, Office Depot, and the University of Texas. Freedom is number 338 on Inc. Magazine's list of the top 500 fastest-growing private companies in America, is recognized as the number one residential solar installer in Texas by Greentech Media (2017-2019), and named a Best Places to Work by the Austin Business Journal in 2019 and by the Houston Business Journal in 2020.</p>
<p>EXPERIENCE: Our installation team is NABCEP certified and has over 30 years of experience installing complex, custom projects in the residential, commercial, and government sectors.</p>
<p>QUALITY: We guarantee the highest standards in residential and commercial construction. We specialize in roof mounts, ground mounts, pole mounts, carport/parking structures, and off-grid battery back-up systems.</p>

Energy Service Coordinator

<div><b><span>Freedom Power </span></b><span>is one of the largest solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida, and our commercial business has a nationwide reach. Our strong reputation in the industry is based on our dedication to quality craftsmanship and outstanding customer service. At Freedom Power, our mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values: </span></div><div><br /></div><div><span>Pride in Quality Craftsmanship </span></div><div><span>Go Above and Beyond </span></div><div><span>Put People First </span></div><div><span>Have a Humble Heart </span></div><div><span>Give a Damn </span></div><div><span>Shoot Straight </span></div><div><br /></div><div><span>At Freedom Power, we have built a customer-focused, turnkey solar installation experience that is unusual in the industry. Unlike most solar companies, we serve our customers through the entirety of their solar journey, from marketing and sales, to installation, to service and warranty coverage. As we have scaled, we have remained true to our startup roots, with dedication, creativity, resourcefulness, and speed inherent to our culture. We care deeply about our customers and the environment, and everything we do reflects that. And we aspire that our team emulates and enhances this culture.</span></div><div><br /></div><div><b>Job Summary:</b><span> </span><b>Freedom Solar Power </b><span>is looking for a customer service-oriented </span><b>Service Coordinator</b><span> to join our growing team! The service team plays a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls. You will be serving as a liaison between customers and service technicians to ensure efficient and timely solutions to clients. This is an in-office opportunity.</span></div><div><br /></div><div><b>Level of Supervision Required: </b><span>General</span></div><br /><br /><h3>Job Duties:</h3><ul><li>Monitoring customer solar systems and educating homeowners on the system efficiency and productivity.</li><li>Creating and tracking work orders and work-flow maintenance requests in a timely manner.</li><li>Handling invoicing for all service calls and coordination payments with accounting.</li><li>Ensuring customer satisfaction by providing excellent customer support.</li><li>Serving as a liaison between our customers and solar technicians.</li><li>Scheduling and dispatching Service Technicians.</li><li>Answering customers concerns or service requests regarding their solar products.</li><li>Understanding the Freedom Solar Products and installation process to answer questions appropriately.</li><li>Performing additional tasks as assigned.</li></ul><h3>Knowledge, Skills, Abilities, and Competency: </h3><ul><li>Work under pressure.</li><li>Handle high-stress calls and customer escalations.</li><li>Working knowledge of the solar industry, installation processes or electricals.</li><li>Highly organized.</li><li>Ability to self-manage.</li><li>Ability to manage projects in pipelines.</li><li>Team mentality.</li><li>Flexible to change.</li></ul><h3>Education and Experience Required:</h3><ul><li>At least 1 year of high-volume customer engagement experience</li><li>Must be able to multi-task and handle working under pressure.</li><li>Prior solar experience in a monitoring, sales or service capacity a strong plus!  </li><li>Strong computer skills.</li><li>Must possess professionalism and a positive attitude. </li><li>Must have excellent verbal and written communication skills. </li></ul><br /><div><span>We understand you may be a great candidate without fitting all our preferred experience, knowledge, skills, and attributes. And you may have other skills that are valuable for the role, but which we haven’t thought of. Because we recognize this and we value diversity of thought, experience, and background, we still encourage you to apply.</span></div><div><br /></div><div><span>Freedom Power is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</span></div><div><br /></div><div><span><b>Employee Benefits: </b></span></div><div><br /></div><div><span>Freedom Power recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following: </span></div><div><br /></div><div><span>Medical, Dental, and Vision Insurance </span></div><div><span>100% Company-Sponsored Short-Term Disability </span></div><div><span>401(k) Employer Matching </span></div><div><span>Weekly Pay Dates </span></div><div><span>3 Weeks PTO + 3 Sick Days</span></div><div><span>12 Paid Holidays </span></div><div><span>Team Building Events! </span></div><div><span>Upward mobility Opportunities!</span></div>

Energy Service Coordinator

About the Job

About the Company

Freedom Solar Power

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