Do you find satisfaction in understanding how your technical expertise enables our business applications and by that be able to Power Climate Smarter Living?Service Desk is an international team that is a key part of the corporate IT department . Our colleagues have an in-depth understanding of customer needs and the problems encountered when working with IT systems. We work closely with other IT departments and support the business in achieving their strategic goals. That is why we are now looking to hire IT Service Desk Technician. What will you do?    Your tasks and responsibilities: <ul><li>IT support for internal users with their IT related operations: accessibility, usability, hardware and software related issues</li><li>Dealing with phone, selfservice portal and email incidents and requests from IT users within whole Vattenfall</li><li>Analyse and remotely resolve simple and complex incidents and requests</li><li>Identify, diagnose and resolve problems together with other support teams</li><li>Participate in projects</li><li>Follow the implemented processes (ITIL) and internal routines</li><li>Contribute to continuous improvement of our daily work</li></ul> Location  We work in a hybrid way. Onboarding (2 weeks) takes place at the office in Katowice, and then we meet at the office approximately twice a month.

Vattenfall is a European energy company with approximately 20,000 employees. For more than 100 years we have electrified industries, supplied energy to people's homes and modernised our way of living through innovation and cooperation. We are working for fossil freedom.&nbsp;

IT Service Desk Technician with German

Do you find satisfaction in understanding how your technical expertise enables our business applications and by that be able to Power Climate Smarter Living?Service Desk is an international team that is a key part of the corporate IT department . Our colleagues have an in-depth understanding of customer needs and the problems encountered when working with IT systems. We work closely with other IT departments and support the business in achieving their strategic goals. That is why we are now looking to hire&nbsp;IT Service Desk Technician. What will you do?&nbsp; &nbsp; Your tasks and responsibilities:&nbsp;<ul><li>IT support for internal users with their IT related operations: accessibility, usability, hardware and software related issues</li><li>Dealing with phone, selfservice portal and email incidents and requests from IT users within whole Vattenfall</li><li>Analyse and remotely resolve simple and complex incidents and requests</li><li>Identify, diagnose and resolve problems together with other support teams</li><li>Participate in projects</li><li>Follow the implemented processes (ITIL) and internal routines</li><li>Contribute to continuous improvement of our daily work</li></ul> Location&nbsp; We work in a hybrid way. Onboarding (2 weeks) takes place at the office in Katowice, and then we meet at the office approximately twice a month.

IT Service Desk Technician with German

About the Job

About the Company

Vattenfall

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