<div><h3>About RoadRunner</h3>At RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while providing maximum value for our customers and our communities. We achieve this through efficient, cost-effective and sustainable waste operations. Our team cares deeply about each other and our planet, and we are dedicated to leveraging technology and innovation to modernize a vital industry with integrity, expertise and a passion for create a future where waste is a problem of the past™.Technology, artificial intelligence and data-driven strategies are the backbone for our team of waste experts to reliably provide our customers with the most streamlined, cost effective and sustainable waste and recycling services. Since RoadRunner’s creation in 2014, we’ve helped more than 12,000 customer locations achieve an average between 10 - 20% savings on their monthly waste bills while also improving their recycling efficiencies. We’re proud that RoadRunner’s industry-leading model has been recognized by the SEAL Business Sustainability Awards 2023, Pittsburgh Business Times’ Best Place to Work 2022, and Pittsburgh Inno’s 2022 Fire Awards. Our Glassdoor reviews are fantastic (3.3/5 on 311 reviews), our CEO’s approval rating is 71%, and 65% of our reviewers would recommend working here. Our Indeed ratings have consistently improved as we’ve been expanding our teams (3.5/5 on 85 reviews) and we now have over 14K followers on LinkedIn. ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.</div> The pay range for this role is: $20.67 - $24.00 per hour with 3% bonus (Remote - United States)Hours for position: 8am - 5pm EST Job Summary: We are searching for an ambitious and driven Customer Success Representative to take full, decisive ownership of our client partners' success. This isn't just a support role—it's a critical leadership position ensuring seamless delivery and client value realization. You will be the vital bridge between client needs and our innovative internal teams, tackling complex issues from diagnosis through to definitive resolution. If you thrive on being the single point of accountability and possess a genuine "customer-first" mentality, prepare to make an immediate, massive impact. Primary Duties Including % of time:<ul><li>30% - Takes ownership of Tier 1-4 customers issues and follow problems through to resolution; keeps client informed of how and when problems are resolved. </li><li>15% - Ensures the timely and successful delivery of our solutions according to customer needs and concerns </li><li>15% - Communicates customer issues/requests; aligns and escalates appropriately to other depts</li><li>10% - Updates internal database for approved customer changes  </li><li>15% - Properly uses all required Customer Success tools i.e. Call Center IVR, CRM, internal communication tools, maintains customer contact information, etc</li><li>15% - Correctly diagnose and assess execution path on customer issues, leveraging internal tools, supporting teams and industry knowledge </li></ul> % Travel required: 0 Organizational Relationship:<ul><li>Reports To: Manager, Customer Service</li><li>Direct Reports:  None</li><li>Interacts with:  Customers, Hauling partners, Account Management, Internal Operations teams</li></ul> Skills and Experience:<ul><li>Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills.  </li><li>2-3 years experience in Call Center /Dispatch preferred</li><li>Ability to learn new software and systems</li><li>Passionate about business results and quality, with a strong sense of accountability, metrics and ownership.</li><li>Strategic thinker with the ability to grasp the tactical details.</li><li>Strong verbal and written communication skills</li><li>Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision.</li><li>Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs.</li><li>Strong analytical and problem solving.  Solid decision making in a timely manner.</li></ul>Education:<ul><li>Bachelor’s Degree preferred</li></ul> Core Values:<ul><li>Trust - Have confidence in our team. Have integrity in your actions.</li><li>Care personally about each other - Show compassion, empathy and open-mindedness.</li><li>Be Passionate - Love what you do. Love what we do.</li><li>Embrace challenge - See obstacles as opportunities to learn and grow.</li><li>Be Humble - Stay grounded. Seek feedback. Be curious.</li><li>Be Accountable - Take ownership. Be reliable. Be proactive.</li></ul> <div>We are excited to consider talented individuals from across the country. However, please note that we currently do not support candidates residing in the following states: Alaska (AK) / Delaware (DE) / Hawaii (HI) / Kansas (KA) / Louisiana (LA) / Maine (ME) / Montana (MT) / Nebraska (NE) / Nevada (NV) / New Mexico (NM) / North Dakota (ND) / South Dakota (SD) / Vermont (VT) / Wyoming (WY) / Puerto RicoWe thank all candidates for their interest in RoadRunner, but we cannot respond to everyone personally. Only those selected for an interview will be contacted. We look forward to reviewing your application! RoadRunner is an affirmative action and equal opportunity employer and is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. It is the policy of RoadRunner that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of RoadRunner to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. RoadRunner is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. </div>

RoadRunner is on a mission to transform the waste management industry with its technology, expertise, and dedication to providing end-to-end sustainable waste stream management for businesses of all sizes. We succeed in this goal through a customized approach to waste management services&mdash;streamlining operations,&nbsp; guaranteeing cost savings, and delivering an unparalleled customer experience supported by data, measurement, and sustainability education.

Customer Service Representative

<div><h3>About RoadRunner</h3>At RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while providing maximum value for our customers and our communities. We achieve this through efficient, cost-effective and sustainable waste operations.&nbsp;Our team cares deeply about each other and our planet, and we are dedicated to leveraging technology and innovation to modernize a vital industry with integrity, expertise and a passion for create a future where waste is a problem of the past™.Technology, artificial intelligence and data-driven strategies are the backbone for our team of waste experts to reliably provide our customers with the most streamlined, cost effective and sustainable waste and recycling services.&nbsp;Since RoadRunner’s creation in 2014, we’ve helped more than 12,000 customer locations achieve an average between 10 - 20% savings on their monthly waste bills while also improving their recycling efficiencies. We’re proud that RoadRunner’s industry-leading model has been recognized by the SEAL Business Sustainability Awards 2023, Pittsburgh Business Times’ Best Place to Work 2022, and Pittsburgh Inno’s 2022 Fire Awards.&nbsp;Our Glassdoor reviews are fantastic (3.3/5 on 311 reviews), our CEO’s approval rating is 71%, and 65% of our reviewers would recommend working here. Our Indeed ratings have consistently improved as we’ve been expanding our teams (3.5/5 on 85 reviews) and we now have over 14K followers on LinkedIn.&nbsp;***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.</div>&nbsp;The pay range for this role is: $20.67 - $24.00 per hour with 3% bonus (Remote - United States)Hours for position: 8am - 5pm EST&nbsp;Job Summary:&nbsp;We are searching for an ambitious and driven Customer Success Representative to take full, decisive ownership of our client partners' success. This isn't just a support role—it's a critical leadership position ensuring seamless delivery and client value realization. You will be the vital bridge between client needs and our innovative internal teams, tackling complex issues from diagnosis through to definitive resolution. If you thrive on being the single point of accountability and possess a genuine "customer-first" mentality, prepare to make an immediate, massive impact.&nbsp;Primary Duties Including % of time:<ul><li>30% - Takes ownership of Tier 1-4 customers issues and follow problems through to resolution; keeps client informed of how and when problems are resolved.&nbsp;</li><li>15% - Ensures the timely and successful delivery of our solutions according to customer needs and concerns&nbsp;</li><li>15% - Communicates customer issues/requests; aligns and escalates appropriately to other depts</li><li>10% - Updates internal database for approved customer changes&nbsp;&nbsp;</li><li>15% - Properly uses all required Customer Success tools i.e. Call Center IVR, CRM, internal communication tools, maintains customer contact information, etc</li><li>15% - Correctly diagnose and assess execution path on customer issues, leveraging internal tools, supporting teams and industry knowledge&nbsp;</li></ul>&nbsp;% Travel required: 0&nbsp;Organizational Relationship:<ul><li>Reports To: Manager, Customer Service</li><li>Direct Reports: &nbsp;None</li><li>Interacts with: &nbsp;Customers, Hauling partners, Account Management, Internal Operations teams</li></ul>&nbsp;Skills and Experience:<ul><li>Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills. &nbsp;</li><li>2-3 years experience in Call Center /Dispatch preferred</li><li>Ability to learn new software and systems</li><li>Passionate about business results and quality, with a strong sense of accountability, metrics and ownership.</li><li>Strategic thinker with the ability to grasp the tactical details.</li><li>Strong verbal and written communication skills</li><li>Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision.</li><li>Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs.</li><li>Strong analytical and problem solving. &nbsp;Solid decision making in a timely manner.</li></ul>Education:<ul><li>Bachelor’s Degree preferred</li></ul> Core Values:<ul><li>Trust - Have confidence in our team. Have integrity in your actions.</li><li>Care personally about each other&nbsp;- Show compassion, empathy and open-mindedness.</li><li>Be Passionate&nbsp;-&nbsp;Love what you do. Love what we do.</li><li>Embrace challenge - See obstacles as opportunities to learn and grow.</li><li>Be Humble&nbsp;- Stay grounded. Seek feedback. Be curious.</li><li>Be Accountable - Take ownership. Be reliable. Be proactive.</li></ul>&nbsp;<div>We are excited to consider talented individuals from across the country. However, please note that we currently do not&nbsp;support candidates residing in the following states:&nbsp;Alaska (AK) / Delaware (DE) / Hawaii (HI) / Kansas (KA) / Louisiana (LA) / Maine (ME) / Montana (MT) / Nebraska (NE) / Nevada (NV) / New Mexico (NM) / North Dakota (ND) / South Dakota (SD) / Vermont (VT) / Wyoming (WY) / Puerto RicoWe thank all candidates for their interest in RoadRunner, but we cannot respond to everyone personally. Only those selected for an interview will be contacted. We look forward to reviewing your application!&nbsp;RoadRunner is an affirmative action and equal opportunity employer and is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. It is the policy of RoadRunner that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of RoadRunner to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. RoadRunner is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.&nbsp;</div>

Customer Service Representative

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RoadRunner Recycling

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