<div><p><strong>Who We Are</strong></p><p>SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.</p></div><p><strong>Job Description</strong></p><p>SmartRent is looking for Client Support Representative to provide excellent customer service to our growing user base. This user base includes Property Managers, Leasing Agents, Maintenance Technicians, and everyday Renters. We pride ourselves in providing amazing support to our rapidly growing user base and strive to go above and beyond for our customers. We measure our team's success in terms of how responsive we are and how many expressions of gratitude we get from customers. You’ll play a crucial role in maintaining our friendly and professional rapport with our customers while our company scales in size.</p><p>We can offer a great career path for the ambitious individual who wants to learn, grow and acquire a number of highly valued technical skills.</p><p><strong>Responsibilities</strong></p><ul><li>Answering inquiries from our customers across multiple channels and identifying initial issues.</li><li>Successfully resolving customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools.</li><li>Identifying and tasking issues which require involvement from our Engineering team.</li><li>Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.</li></ul><p><strong>Required Qualifications</strong></p><ul><li>Looking for somebody holding minimum of 0-3 years of International contact centre experience.</li><li>Excellent written and verbal communication skills.</li><li>An excellent work ethic and attention to detail.</li><li>Ability to multitask and handle customer issues over the phone, chat, email, and messaging. </li><li>Willingness to work in any shift hours to provide time-based coverage to our customers; rotational shifts. (On-site).</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Prior experience in handling inquiries directly from customers in a technical support capacity.</li><li>Experience with support ticket systems .</li><li>Knowledge of Enterprise Hardware/Software or SaaS Solutions.</li><li>Knowledge of Smart home devices and how to troubleshoot them.</li><li>Bilingual (Spanish) is a big plus.</li></ul>#LI-Onsite <p> </p><div><div><h3><span style="color:#000000;">We Put Our Employees First</span></h3><p>We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.</p><h3>You’ll fit right in if you:</h3><ul><li><p>Do the hard work and go out of your way to deliver excellence</p></li><li><p>Own outcomes and learn from your mistakes</p></li><li><p>Are a collaborative and supportive team player—win or lose, you lift others up</p></li><li><p>Value authenticity, diverse perspectives, and inclusion in the workplace</p></li><li><p>Have a passion for smart tech and the real estate industry</p></li></ul></div><p><a href="https://smartrent.com/privacy/#:~:text=SmartRent%20values%20your%20privacy%20and,whom%20it%20may%20be%20shared.&amp;text=We%20collect%20personal%20information%20about,of%20our%20Site%20or%20Services.">Privacy Policy</a></p></div>

<p>SmartRent is the leading provider of smart communities and smart operations solutions for the rental housing industry. SmartRent's platform, comprised of smart hardware and cloud-based SaaS solutions, gives operators seamless visibility and control over real estate assets, empowering them to simplify operations, automate workflows, benefit from additional revenue opportunities and deliver exceptional site team and resident experiences. We serve 15 of the top 20 multifamily owners and operators, and our solutions enable millions of users to live smarter every day. For more information, please visit www.smartrent.com. Awards: Deloitte Technology Fast 500 List, 2023 Entrepreneur of the Year Pacific Southwest - CEO Lucas Haldeman, 2023 HousingWire Tech 100, 2021, 2022, 2023 #1 on Growjo's 100 Fastest Growing Companies in Arizona, 2021 Best Places to Work in Multifamily&reg;, 2021 Best Companies Multifamily Award, 2020 Forbes&rsquo; Next Billion-Dollar Startups, 2020 AZ Central Top Companies to Work for in AZ, 2020</p>

Customer Support Representative

<div><p><strong>Who We Are</strong></p><p>SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.</p></div><p><strong>Job Description</strong></p><p>SmartRent is looking for Client Support Representative to provide excellent customer service to our growing user base. This user base includes Property Managers, Leasing Agents, Maintenance Technicians, and everyday Renters. We pride ourselves in providing amazing support to our rapidly growing user base and strive to go above and beyond for our customers. We measure our team's success in terms of how responsive we are and how many expressions of gratitude we get from customers. You’ll play a crucial role in maintaining our friendly and professional rapport with our customers while our company scales in size.</p><p>We can offer a great career path for the ambitious individual who wants to learn, grow and acquire a number of highly valued technical skills.</p><p><strong>Responsibilities</strong></p><ul><li>Answering inquiries from our customers across multiple channels and identifying initial issues.</li><li>Successfully resolving customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools.</li><li>Identifying and tasking issues which require involvement from our Engineering team.</li><li>Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.</li></ul><p><strong>Required Qualifications</strong></p><ul><li>Looking for somebody holding minimum of 0-3 years of International contact centre experience.</li><li>Excellent written and verbal communication skills.</li><li>An excellent work ethic and attention to detail.</li><li>Ability to multitask and handle customer issues over the phone, chat, email, and messaging.&nbsp;</li><li>Willingness to work in any shift hours to provide time-based coverage to our customers; rotational shifts. (On-site).</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Prior experience in handling inquiries directly from customers in a technical support capacity.</li><li>Experience with support ticket systems .</li><li>Knowledge of Enterprise Hardware/Software or SaaS Solutions.</li><li>Knowledge of Smart home devices and how to troubleshoot them.</li><li>Bilingual (Spanish) is a big plus.</li></ul>#LI-Onsite&nbsp;<p>&nbsp;</p><div><div><h3><span>We Put Our Employees First</span></h3><p>We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.</p><h3>You’ll fit right in if you:</h3><ul><li><p>Do the hard work and go out of your way to deliver excellence</p></li><li><p>Own outcomes and learn from your mistakes</p></li><li><p>Are a collaborative and supportive team player—win or lose, you lift others up</p></li><li><p>Value authenticity, diverse perspectives, and inclusion in the workplace</p></li><li><p>Have a passion for smart tech and the real estate industry</p></li></ul></div><p><a href="https://smartrent.com/privacy/#:~:text=SmartRent%20values%20your%20privacy%20and,whom%20it%20may%20be%20shared.&amp;text=We%20collect%20personal%20information%20about,of%20our%20Site%20or%20Services.">Privacy Policy</a></p></div>

Customer Support Representative

About the Job

About the Company

SmartRent

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