<div>Description</div><div>HYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC’s passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized any demand our customers require. We are currently looking to add a Customer Service Associate to our team. We currently have an immediate opening for a Customer Service Associate in the Lehigh Valley area. This role may be onsite in Bethlehem, PA, or hybrid, or fully remote.The ideal candidate will manage customer accounts including processing of orders, forecast requirements from customers and pro-actively resolving customer concerns. The role is required to be an advocate for the customer and ensure their success. As a Customer Service Associate, you will:<ul><li>Provide account management to our customers.</li><li>Process customer orders/changes according to established department policies and procedures.</li><li>Maintain strong working relationships with internal and external customers.</li><li>Maintaining and reporting of all order status for assigned customers.</li><li>Respond to customer inquiries via phone, and email.</li><li>Order entry and basic clerical functions regarding the processing of order.</li></ul></div>HYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC’s passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized any demand our customers require. We are currently looking to add a Customer Service Associate to our team. We currently have an immediate opening for a Customer Service Associate in the Lehigh Valley area. This role may be onsite in Bethlehem, PA, or hybrid, or fully remote.The ideal candidate will manage customer accounts including processing of orders, forecast requirements from customers and pro-actively resolving customer concerns. The role is required to be an advocate for the customer and ensure their success. As a Customer Service Associate, you will:<ul><li>Provide account management to our customers.</li><li>Process customer orders/changes according to established department policies and procedures.</li><li>Maintain strong working relationships with internal and external customers.</li><li>Maintaining and reporting of all order status for assigned customers.</li><li>Respond to customer inquiries via phone, and email.</li><li>Order entry and basic clerical functions regarding the processing of order.</li></ul>Requirements Key responsibilities include:<ul><li>Must have outstanding communication skills both verbal and written.</li><li>Computer literate with strong working knowledge of MS Excel.</li><li>Experience working with distribution or OEM customers</li><li>Able and willing to be an advocate for our customer with internal business partners.</li><li>An understanding of Lean Six Sigma is a plus.</li><li>Experience with Salesforce.com or Zendesk is desired.</li><li>Experience with SAP or Oracle is required.</li></ul> Minimum qualifications include:<ul><li>Bachelor’s degree is preferred.</li><li>High School diploma or GED accepted with applicable experience.</li><li>High-Speed Internet access in your home is a requirement.</li></ul> Click the “apply” button to be considered for this opening! HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

HYDAC stands for hydraulics, systems and fluid engineering. With more than 9,500 employees, 50 subsidiaries and more than 500 service partners HYDAC is a worldwide reliable partner in fluid technology. The product range extends from components over subsystems to complex, controlled drive units for mobile and stationary units. In addition, we offer our customers a large package of technical services around the HYDAC Fluid Engineering for hydraulic oil, lubricants, cooling lubricants and water. Our target focuses to increase the availability of machines and installations and to reduce the operating costs of our customers. The development focuses on Predictive Maintenance, Condition Monitoring, E-Mobility, energy-efficient hydraulics as well as process transparency, electrification and functional Integration. HYDAC invests annually approx. 5 % of turnover in R&amp;D activities. As well as developing new innovative products, we are also constantly improving on current technology. The company&rsquo;s own research and development work is complemented by the exchange of technology with institutes and universities. The HYDAC group has a competent worldwide network as well as a high quality standard and customer orientation and thus fulfills the high requirements of the international market.&nbsp;

Customer Service Associate

About the Job

About the Company

HYDAC

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