Tasks and responsibilities<ul><li>Provide phone and email based problem solving and fault finding support for installers and customers</li><li>Generating cases via CRM to track and resolve customer enquiries</li><li>Answering technical product enquiries</li><li>Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently</li><li>Provide feedback to develop the technical support product documentation</li><li>Assist in developing the technical support process focusing</li><li>Assist in Sales Exhibitions and Trade Fairs</li><li>Liaise with Technical Support International</li></ul><h2></h2>Professional skills and experience<ul><li>Ability to handle high volume phone calls and emails.</li><li>Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.</li><li>Good organisational skills</li><li>Solid technical understanding of Solar PV and electronics</li><li>The ability to prioritise and problem solve</li><li>Eagerness to support all team members as required</li><li>Direct Solar Industry experience an advantage</li><li>Experience in a role which required inter department communication and coordination an advantage</li><li>Relevant qualification in electronic engineering and renewable energy equivalent</li><li>Strong work ethic</li><li>Strong Microsoft windows and office skills</li><li>Microsoft Dynamics CRM experience an advantage</li><li>Ability to work autonomously as well as part of a team</li><li>Solutions based mindset</li><li>Proactive attitude</li><li>Solar industry experience an advantage</li></ul>Are you ready for Fronius? Apply online now and become part of the Fronius family!

We are Fronius, an Austrian company specializing in welding technology, photovoltaics, and battery charging technology. Together with our partners, customers and more than 8,000 employees, we work on inspired solutions, for a better today and a sustainable tomorrow. Whether it's efficient solar power, smart ways to charge batteries or the perfect welding seam, our products last for generations.
Our inverters, welding systems and battery charging systems are in demand worldwide, which is why we are now represented in more than 60 countries on five continents. This enables us to provide optimum support and service to our customers around the globe.
Our common goal: to convert and control energy efficiently and intelligently.
We are proud of our very special corporate culture: our Fronius spirit, our sense of unity, is always present. Whether as an employee in our production, development or in our office areas, whether in daily business or at events like the big summer party or our end-of-year celebration: We are all part of the community. We are Fronius.

Inside TechSupport

Tasks and responsibilities<ul><li>Provide phone and email based problem solving and fault finding support for installers and customers</li><li>Generating cases via CRM to track and resolve customer enquiries</li><li>Answering technical product enquiries</li><li>Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently</li><li>Provide feedback to develop the technical support product documentation</li><li>Assist in developing the technical support process focusing</li><li>Assist in Sales Exhibitions and Trade Fairs</li><li>Liaise with Technical Support International</li></ul><h2></h2>Professional skills and experience<ul><li>Ability to handle high volume phone calls and emails.</li><li>Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.</li><li>Good organisational skills</li><li>Solid technical understanding of Solar PV and electronics</li><li>The ability to prioritise and problem solve</li><li>Eagerness to support all team members as required</li><li>Direct Solar Industry experience an advantage</li><li>Experience in a role which required inter department communication and coordination an advantage</li><li>Relevant qualification in electronic engineering and renewable energy equivalent</li><li>Strong work ethic</li><li>Strong Microsoft windows and office skills</li><li>Microsoft Dynamics CRM experience an advantage</li><li>Ability to work autonomously as well as part of a team</li><li>Solutions based mindset</li><li>Proactive attitude</li><li>Solar industry experience an advantage</li></ul>Are you ready for Fronius? Apply online now and become part of the Fronius family!

Inside TechSupport

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Fronius

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