Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1>Customer Inquiry Handling: Respond to customer inquiries via phone, email, or chat, providing accurate and timely information. Order Processing: Process customer orders accurately in the system, ensuring timely follow-up. Product/Service Information: Provide detailed information on products or services to assist customers in their purchasing decisions. Documentation &amp; Record-Keeping: Maintain accurate records of customer interactions and transactions. Escalation Support: Identify and escalate complex issues to the Customer Service Supervisor for resolution. Customer Feedback Collection: Gather and record feedback from customers to support service improvement. Internal Communication: Coordinate with other departments to resolve customer issues as needed. Training Participation: Participate in team training sessions to enhance knowledge and service skills. System Proficiency: Use customer service software to log cases and track inquiries effectively. Quality Assurance Support: Ensure that customer service standards are met in all interactions.<h1>Qualifications:</h1>High school diploma or equivalent. 0-2 years of experience in customer service or a related field. Basic proficiency in customer service software and CRM systems. Knowledge of company products or servicesThe Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Residential Filtration Technologies Inc.

Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.
The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.

Customer Service Representative

Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1>Customer Inquiry Handling: Respond to customer inquiries via phone, email, or chat, providing accurate and timely information. Order Processing: Process customer orders accurately in the system, ensuring timely follow-up. Product/Service Information: Provide detailed information on products or services to assist customers in their purchasing decisions. Documentation &amp; Record-Keeping: Maintain accurate records of customer interactions and transactions. Escalation Support: Identify and escalate complex issues to the Customer Service Supervisor for resolution. Customer Feedback Collection: Gather and record feedback from customers to support service improvement. Internal Communication: Coordinate with other departments to resolve customer issues as needed. Training Participation: Participate in team training sessions to enhance knowledge and service skills. System Proficiency: Use customer service software to log cases and track inquiries effectively. Quality Assurance Support: Ensure that customer service standards are met in all interactions.<h1>Qualifications:</h1>High school diploma or equivalent. 0-2 years of experience in customer service or a related field. Basic proficiency in customer service software and CRM systems. Knowledge of company products or servicesThe Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Residential Filtration Technologies Inc.

Customer Service Representative

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About the Company

Freudenberg

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