Job Title: Director, IT Operations Reports to: Vice President – Technology ServicesReports in office to: Orange CT  The base salary range for this position is dependent upon experience and location, ranging from: $168,156-$210,196Job SummaryThe Director, IT Operations is responsible for defining the strategic direction and ensuring the effective execution of IT operations. This role oversees the enterprise-wide IT Service Management program, which includes Incident Management, Problem Management, Change Management, and Configuration Management. It focuses on driving continuous process improvement, managing stakeholder communications, monitoring operational performance through key performance indicators, and maintaining the quality and integrity of IT operations data.Serving as the Operations Section Chief, the Director collaborates closely with the Emergency Management team to coordinate responses to major incidents. In addition, this position leads cross-functional teams and works with senior leadership to align IT operations with organizational objectives.The Director, IT Operations reports into the Vice President of Technology Services.Key Responsibilities<ul><li>Develops and implements IT operations strategies, policies, and procedures to ensure efficient, effective, and excellent service delivery, ensuring the highest business continuity and availability of business-critical systems.</li><li>Defines, implements and leads ITIL processes.</li><li>Incident Management, including ensures prompt detection, recording, and classification of incidents.</li><li>Leads the response and resolution of incidents to minimize business impact.</li><li>Establishes an incident escalation process and communicate incident status to stakeholders.</li><li>Conducts post-incident reviews to identify root causes and implements sustainable corrective actions.</li><li>Change Management, including leading the planning and coordination of IT changes.</li><li>Leads the change advisory board (CAB) to review and approve changes.</li><li>Ensures changes are implemented with minimal disruption and communicate plans to stakeholders.</li><li>Monitors and reports on change implementation and outcomes.</li><li>Problem Management, including ensuring prompt detection, recording, and classification of</li><li>problems.</li><li>Conducts root cause analysis, develops solutions to resolve problems and performs post-problem reviews to identify lessons learned and implement corrective actions.</li><li>Establishes a problem escalation process and communicate the problem status to stakeholders.</li><li>Oversees the management and maintenance of the Configuration Management Database (CMDB) to ensure accurate, up-to-date information on IT assets and configurations.</li><li>Develops and implements processes for updating the CMDB in response to changes in the IT environment.</li><li>Ensures compliance with CMDB policies and procedures, including regular audits and reviews.</li><li>Provides CMDB-related reports and metrics to stakeholders, including senior leadership.</li><li>Leads the IT operations team, providing guidance, mentorship, and professional development opportunities, including the development of needed skills.</li><li>Manages IT Operations relationships with key stakeholders, including business units, vendors, and external partners.</li><li>Ensures compliance with regulatory requirements and industry standards.</li><li>Monitors and reports on IT operations performance, identifying areas for improvement and implementing corrective actions.</li><li>Manages the IT operations budget, ensuring cost-effective use of resources.</li><li>Works within IT to promote standard processes, policies, and execution, including IT documentation management.</li><li>Identifies and pursues opportunities to automate manual processes and improve operational efficiency and reliability while reducing costs.</li></ul>Required Qualifications<ul><li>Bachelor’s degree in Computer Science, Information Systems or a related field and a minimum of 10 years of relevant experience. An equivalent combination of education and experience may be considered.</li></ul><ul><li>Minimum of five years’ experience in a leadership role.</li><li>Strong leadership and management skills, with the ability to inspire and motivate teams.</li><li>Excellent strategic thinking and problem-solving abilities.</li><li>In-depth knowledge of IT Operations and service management.</li><li>Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.</li><li>Proven experience in managing IT operations in a large, complex organization.</li><li>Experience with ITIL or other IT service management frameworks.  </li></ul>Preferred Qualifications<ul><li>Master's degree in a related field of study.</li><li>ITIL Certification</li></ul>Company:AVANGRID MANAGEMENT COMPANY, LLC.Mobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at <a href="mailto:careers@avangrid.com">careers@avangrid.com</a>.Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&amp;P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.Job Posting End Date:January-2-2026

Avangrid is a leading sustainable energy company transitioning America toward a clean and connected future headquartered in Orange, CT, and has a footprint in 24 states with $40 billion in assets. Our primary businesses are Networks, which serves 3.3 million electric and natural gas customers in the Northeast, and Renewables, the third-largest renewable energy company in the U.S. with a diverse onshore and offshore renewable energy portfolio. With more than 7,000 employees, Avangrid has built a culture that blends diversity, equity and inclusion guided by the company&rsquo;s ESG+F framework and the UN Sustainable Development Goals. This has led to recognition by JUST Capital in 2021 and 2022 as one of America&rsquo;s best corporate citizens and second in utilities for our commitment to the environment and the communities we serve. Avangrid has been named one of the World&rsquo;s Most Ethical Companies for four consecutive years by the Ethisphere Institute.

Director - IT Operations

Job Title: Director, IT Operations Reports to: Vice President – Technology ServicesReports in office to: Orange CT &nbsp;The base salary range for this position is dependent upon experience and location, ranging from: $168,156-$210,196Job SummaryThe Director, IT Operations is responsible for defining the strategic direction and ensuring the effective execution of IT operations. This role oversees the enterprise-wide IT Service Management program, which includes Incident Management, Problem Management, Change Management, and Configuration Management. It focuses on driving continuous process improvement, managing stakeholder communications, monitoring operational performance through key performance indicators, and maintaining the quality and integrity of IT operations data.Serving as the Operations Section Chief, the Director collaborates closely with the Emergency Management team to coordinate responses to major incidents. In addition, this position leads cross-functional teams and works with senior leadership to align IT operations with organizational objectives.The Director, IT Operations reports into the Vice President of Technology Services.Key Responsibilities<ul><li>Develops and implements IT operations strategies, policies, and procedures to ensure efficient, effective, and excellent service delivery, ensuring the highest business continuity and availability of business-critical systems.</li><li>Defines, implements and leads ITIL processes.</li><li>Incident Management, including ensures prompt detection, recording, and classification of incidents.</li><li>Leads the response and resolution of incidents to minimize business impact.</li><li>Establishes an incident escalation process and communicate incident status to stakeholders.</li><li>Conducts post-incident reviews to identify root causes and implements sustainable corrective actions.</li><li>Change Management, including leading the planning and coordination of IT changes.</li><li>Leads the change advisory board (CAB) to review and approve changes.</li><li>Ensures changes are implemented with minimal disruption and communicate plans to stakeholders.</li><li>Monitors and reports on change implementation and outcomes.</li><li>Problem Management, including ensuring prompt detection, recording, and classification of</li><li>problems.</li><li>Conducts root cause analysis, develops solutions to resolve problems and performs post-problem reviews to identify lessons learned and implement corrective actions.</li><li>Establishes a problem escalation process and communicate the problem status to stakeholders.</li><li>Oversees the management and maintenance of the Configuration Management Database (CMDB) to ensure accurate, up-to-date information on IT assets and configurations.</li><li>Develops and implements processes for updating the CMDB in response to changes in the IT environment.</li><li>Ensures compliance with CMDB policies and procedures, including regular audits and reviews.</li><li>Provides CMDB-related reports and metrics to stakeholders, including senior leadership.</li><li>Leads the IT operations team, providing guidance, mentorship, and professional development opportunities, including the development of needed skills.</li><li>Manages IT Operations relationships with key stakeholders, including business units, vendors, and external partners.</li><li>Ensures compliance with regulatory requirements and industry standards.</li><li>Monitors and reports on IT operations performance, identifying areas for improvement and implementing corrective actions.</li><li>Manages the IT operations budget, ensuring cost-effective use of resources.</li><li>Works within IT to promote standard processes, policies, and execution, including IT documentation management.</li><li>Identifies and pursues opportunities to automate manual processes and improve operational efficiency and reliability while reducing costs.</li></ul>Required Qualifications<ul><li>Bachelor’s degree in Computer Science, Information Systems or a related field and a minimum of 10 years of relevant experience. An equivalent combination of education and experience may be considered.</li></ul><ul><li>Minimum of five years’ experience in a leadership role.</li><li>Strong leadership and management skills, with the ability to inspire and motivate teams.</li><li>Excellent strategic thinking and problem-solving abilities.</li><li>In-depth knowledge of IT Operations and service management.</li><li>Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.</li><li>Proven experience in managing IT operations in a large, complex organization.</li><li>Experience with ITIL or other IT service management frameworks.&nbsp;&nbsp;</li></ul>Preferred Qualifications<ul><li>Master's degree in a related field of study.</li><li>ITIL Certification</li></ul>Company:AVANGRID MANAGEMENT COMPANY, LLC.Mobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at <a href="mailto:careers@avangrid.com">careers@avangrid.com</a>.Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. &nbsp;This does not include those that will work for Avangrid Power.Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&amp;P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.Job Posting End Date:January-2-2026

Director - IT Operations

About the Job

About the Company

Iberdrola

Similar Jobs

IT Director, Global Infrastructure

IT Director, Global Infrastructure

IT Manager, Information Technology.

IT Manager, Information Technology.

Director, IT Fuel Facility

Director, IT Fuel Facility

Director of Product

Director of Product

Manager, IT Services

Manager, IT Services

Manager of IT Operations

Manager of IT Operations

Senior Service Desk Manager

Senior Service Desk Manager

IT Service Manager

IT Service Manager

Director of Information Security

Director of Information Security

IT Manager, Business Relationship Management

IT Manager, Business Relationship Management