About the roleOur Customer Solutions Managers are highly motivated, solution-oriented individuals who will manage multiple customers and their regulatory compliance goals. The Customer Solutions team ensures success and guides our customers through their environmental compliance reporting. What you'll do<ul style=""><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Understand customer goals and outcomes and ensure success </li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Leverage industry and Encamp product expertise to become a trusted advisor to customers</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Become part of the Encamp Fulfillment Engine, responsible for fulfilling reporting obligations on behalf of the customer </li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Execute the onboarding and implementation of customer data while ensuring milestones and timelines are achieved</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Assist with customer enablement, including training, creating Help Center articles, and webinars</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Collaborate with internal stakeholders (Engineering, Product) to complete customer goals and optimize the Encamp Fulfillment Engine</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Identify opportunities for account growth and provide support to Revenue to help close expansion opportunities </li></ul>Qualification:<ul style=""><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">4+ years experience in consulting or working on enterprise-level environmental programs</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Experience in a customer-facing role such as Customer Success, Account Management, or Client Services</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Experience using technology to improve efficiency in work or in personal life</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Strong project management skills to stay organized and meet deadlines</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Strong verbal and written communication skills </li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Process-oriented thinker who embraces ambiguity, is dynamic, and works well under pressure</li></ul> We're definitely looking for you if:<ul style=""><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">You have experience at a growth-stage startup</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">You embrace change and can pivot quickly in changing environments</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">You think big and can use the resources at your disposal to solve customers’ problems</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">A hunger to learn about the mechanics of an automated reporting operation</li></ul> Perks of being part of the Encampus...<ul style=""><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">A flexible, remote-first culture with an allowance to support your remote work setup</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">A high-end laptop</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Share in our success - you'll have a significant personal impact on the team and the ability to earn equity</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Parental leave - we know how important it is to spend time with your new family!</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Sustainable 1:1s, focused on not only your growth as an employee, but in your career</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Get together at in-person Encamp Summits to share our wins and build community</li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;">Work with a brilliant team of people that share your values and passion</li></ul> Ready to join us around the campfire?Come join a team of trailblazers making a BIG difference in the environmental programs for more than 20k facilities around the United States. We're on a mission to create a world where good for business is good for the environment. At Encamp, we believe we are better together – all of us, whatever our race, ethnicity, sexual orientation, age or physical ability. We strive to create an environment that encourages and celebrates diverse voices, backgrounds, and experiences. A cornerstone of our culture is the ability to bring their full, authentic selves to work every day. Encamp is committed to unbiased hiring practices and achieving minority representation above community averages. In transparency, the pay for this position is $85,000-95,000

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<div id="ember57" class="ember-view organization-about-module__content-consistant-cards-description">Encamp is an enterprise technology company on a mission to create a world in which what&rsquo;s good for business can be good for the environment. Since launching in 2017, Encamp has helped top organizations radically improve their environmental compliance operations and mitigate the risks of non-compliance. By utilizing a blended method of high-tech solutions, along with high-touch expert support, Encamp transforms compliance programs and human processes into a technology-driven system that lays the foundation for accurate and ongoing environmental compliance. A portion of Encamp&rsquo;s revenue is allocated to plant trees across the world, helping sequester carbon and promote human and environmental health for those that need it the most.</div>
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Environmental Customer Success Manager

About the roleOur Customer Solutions Managers are highly motivated, solution-oriented individuals who will manage multiple customers and their regulatory compliance goals. The Customer Solutions team ensures success and guides our customers through their environmental compliance reporting. What you'll do<ul><li>Understand customer goals and outcomes and ensure success </li><li>Leverage industry and Encamp product expertise to become a trusted advisor to customers</li><li>Become part of the Encamp Fulfillment Engine, responsible for fulfilling reporting obligations on behalf of the customer </li><li>Execute the onboarding and implementation of customer data while ensuring milestones and timelines are achieved</li><li>Assist with customer enablement, including training, creating Help Center articles, and webinars</li><li>Collaborate with internal stakeholders (Engineering, Product) to complete customer goals and optimize the Encamp Fulfillment Engine</li><li>Identify opportunities for account growth and provide support to Revenue to help close expansion opportunities </li></ul>Qualification:<ul><li>4+ years experience in consulting or working on enterprise-level environmental programs</li><li>Experience in a customer-facing role such as Customer Success, Account Management, or Client Services</li><li>Experience using technology to improve efficiency in work or in personal life</li><li>Strong project management skills to stay organized and meet deadlines</li><li>Strong verbal and written communication skills </li><li>Process-oriented thinker who embraces ambiguity, is dynamic, and works well under pressure</li></ul> We're definitely looking for you if:<ul><li>You have experience at a growth-stage startup</li><li>You embrace change and can pivot quickly in changing environments</li><li>You think big and can use the resources at your disposal to solve customers’ problems</li><li>A hunger to learn about the mechanics of an automated reporting operation</li></ul> Perks of being part of the Encampus...<ul><li>Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off</li><li>A flexible, remote-first culture with an allowance to support your remote work setup</li><li>A high-end laptop</li><li>Share in our success - you'll have a significant personal impact on the team and the ability to earn equity</li><li>Parental leave - we know how important it is to spend time with your new family!</li><li>Sustainable 1:1s, focused on not only your growth as an employee, but in your career</li><li>Get together at in-person Encamp Summits to share our wins and build community</li><li>Work with a brilliant team of people that share your values and passion</li></ul> Ready to join us around the campfire?Come join a team of trailblazers making a BIG difference in the environmental programs for more than 20k facilities around the United States. We're on a mission to create a world where good for business is good for the environment. At Encamp, we believe we are better together – all of us, whatever our race, ethnicity, sexual orientation, age or physical ability. We strive to create an environment that encourages and celebrates diverse voices, backgrounds, and experiences. A cornerstone of our culture is the ability to bring their full, authentic selves to work every day. Encamp is committed to unbiased hiring practices and achieving minority representation above community averages. In transparency, the pay for this position is $85,000-95,000

Environmental Customer Success Manager

About the Job

About the Company

Encamp

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