Derapi is looking for a dynamic and detail-oriented Senior Manager for Technical Programs and Customer Success. Reporting to Derapi’s President, this colleague will ensure the success of both our OEM partners and customers who use Derapi’s API to connect and manage distributed energy resources. You will guide new partners and customers through onboarding and technical implementation, support them in scaling integrations, help them realize value from their connections to the Derapi platform and grow their business with Derapi. Collaborating closely with our product and engineering teams, you will translate customer feedback into product improvements and new feature priorities. This is a dynamic, fast-moving role ideal for someone who thrives in a startup environment, works cross-functionally, and loves helping customers and partners succeed while shaping how our category-defining energy API platform grows.&nbsp;Location: U.S. Remote Responsibilities<ul><li>Customer &amp; Partner Success: Own post-sales success for OEM partners and API customers, from onboarding and technical implementation through adoption and renewal, ensuring strong engagement, satisfaction, and measurable outcomes.</li><li>Technical support: You will be the first point of contact for technical support questions from customers and partners.</li><li>Customer Insights &amp; Product Feedback: Serve as the voice of the customer to Derapi’s product and engineering teams, distilling usage data, integration challenges, and customer feedback into actionable product insights and feature priorities.</li><li>Process Development: Design scalable systems for onboarding, support, billing, and customer engagement; identify and implement process improvements that enhance customer experience and internal efficiency.</li><li>Analytics &amp; Reporting: Track product usage and performance metrics across customer segments to identify expansion opportunities, quantify impact, and surface insights for internal strategy and investor reporting.</li></ul>Qualifications<ul><li>Bachelor’s degree; experience in the distributed energy sector preferred.</li><li>7+ years of experience in software project management, customer success, or sales operations, ideally in the electric power, distributed energy, or SaaS software.</li><li>Strong organizational skills, with demonstrated ability to work cross-functionally across product, engineering, and commercial teams in a dynamic startup environment.</li><li>Proven track record of driving customer adoption, retention, and satisfaction for a technical product or platform.</li><li>Analytical mindset with experience using data and product metrics to inform strategy, identify trends, and measure success.</li><li>Strong communication and interpersonal skills with a proactive, problem-solving attitude.</li><li>Passion for accelerating the energy transition and enabling a more connected, flexible, and decarbonized grid. </li></ul>BenefitsWe offer a competitive compensation package based that includes: <ul><li>Competitive Salary: based on experience and location</li><li>Stock Options: Ownership in a fast-growing, venture-backed company in climate tech</li><li>Benefits: Medical, Dental and Vision Insurance; 401k</li><li>Location Flexibility: Derapi is 100% remote</li><li>Quarterly Meetups: Though we are a remote-first company, we value camaraderie and team building and we gather together in-person at least quarterly at different locations across the country to deep dive on work topics and spend time together</li><li>Family Friendly Focus: Progressive parental leave and flexibility for families</li><li>Time Off: Unlimited vacation policy to encourage work-life balance</li><li>Personal Days: We encourage our employees to take time off for voting, volunteer work, and personal days as needed</li><li>Home Office: Budget for equipment and stipend for home and mobile internet.</li><li>Great Team: Working with fun, hard-working, kind people committed to making a difference!&nbsp;</li></ul> Our Commitment to DiversityDerapi is committed to building a diverse and inclusive team and provides equal employment opportunities for all employees and applicants for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.&nbsp; This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are building the future of Distributed Energy Resource (DER) connectivity! Decentralization is revolutionizing the energy industry, and Derapi is leading the charge to realize the full potential of Distributed Energy. Derapi’s unified data infrastructure provides simple, reliable, and secure access to a multitude of supported DER devices through a single point of integration. Derapi reduces complexity and accelerates time to market for our customers, and extends the market reach and product value for our partners.Led by one of the most experienced teams in the industry, our leadership team has over 75 years of experience combined in technology, including 50 years working in energy and climate. Derapi is also backed by some of the strongest VC firms and investors across climate, deep tech, and software including Earthshot Ventures, Ubiquity, and Union Labs Ventures.

Sr. Manager - Technical Programs & Customer Success

About the Job

About the Company

Derapi, Inc.

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