Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Sunday, December 14, 2025<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.<h2>Position Summary </h2> Directly oversees the management of field teams that are promoting products, programs and services across large regions of the regulated service areas. Normal responsibilities include directly overseeing the development of a portfolio approach to drive customer satisfaction and profitability while reducing overall costs. This position provides leadership, management, supervision and guidance to a team of employees that typically has &lt; 12 employees along with contingent employees located geographically across the company’s service areas. This position is accountable for a budget of &lt; $30M.<h2>Responsibilities </h2><h2> Portfolio Leadership</h2><ul><li>Lead group that promotes a profitable product &amp; service portfolio in collaboration with key internal stakeholders and external stakeholders (i.e., customers, regulators and vendors) to create alliances and execute successful customer initiatives.</li><li>Manage the balance of regulatory and non-utility product opportunities in each jurisdiction.</li><li>Accountable for meeting P&amp;L, financial growth, customer satisfaction and regulatory objectives for product, program &amp; service portfolio.</li><li>Develop, communicate and execute long-term/ annual product promotion plans, market and segment plans to deliver financial results in total and for each state market.</li><li>Deliver plans within capital and O&amp;M budget. Lead internal teams to achieve annual goals.</li><li>Develop team members by utilizing personal development planning tools and position team and individuals for growth opportunities and special assignments.</li><li>Represents company as Duke Energy executive in addressing elevated customer forums, industry organizations, trade associations, customer complaint resolution, disputes, and other customer requests, often at the executive level within customer organizations.</li><li>Continually reviews work processes within the portfolio and take action for improvement.</li><li>Lead the develop of capital and O&amp;M budgets for product, programs and services.</li></ul>Portfolio Management<ul><li>Lead the promotion of products, programs and service enhancements to improve market effectiveness and work with Product Development on new program initiatives. Provide direction to development of new products and services for customers. Direction may include coordination with Smart Grid or other organizations. Includes giving direction to others to ensure that customer needs are satisfied, and products meet financial goals.</li><li>Oversee the identification and facilitation of needed improvements, development and implementation of promotional strategies and expand offers in all targeted markets.</li><li>Identify new product opportunities and exit strategies for non-performing/underperforming products.</li><li>Product Mix Set objectives and execute or adjust strategies and plans for product development, and optimal product mix and promotion.</li><li>Oversee the development and implementation of market related campaigns for the products, programs and services when approved.</li><li>Measure, track and report on performance.</li><li>Investigate and pilot new technologies, delivery channels and product extensions.</li><li>Lead Management Capture and ensure follow-up on leads generated by campaign initiatives, events, communications, Account Plans and Facility Assessments.</li><li>Convenient Customer Channels Develop and execute initiatives to improve the effectiveness of our customer channels including the call center, online services and direct to customer approaches to offer customers lower cost, more convenient service channels.</li><li>Measure and demonstrate results.</li><li>Focus Analyze and understand market research results.</li><li>Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and deployment of resources.</li><li>Campaigns Provide timely and relevant Price / Value / Efficiency campaigns and communications.</li><li>Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.</li><li>Direct development of performance goals and tracking systems to monitor portfolio analytics, customer satisfaction and earnings growth goals.</li><li>Customer Satisfaction Develop, communicate, execute and adjust market plans to achieve at least top quartile satisfaction targets.</li><li>Represent Duke and program promotion externally in public forums, workshops, state regulatory collaboratives, industry forums, etc.</li><li>Program Awareness Evaluate opportunities and execute public relations and promotional initiatives to increase Duke Energy brand awareness and customer advocacy</li><li>Serves as Duke Energy executive on industry local, regional and national boards and forums.</li><li>Form strategic partnerships with industry groups, community leaders and product vendors to support development and demonstration of products and services.</li><li>Maintain awareness of legislative and regulatory activities.</li><li>Integrate with Strategy, Regulatory, Communications and other internal company groups to ensure products and services align with and enhance corporate strategy.</li><li>Stay current with corporate strategies and investments.</li><li>Maintain in-depth knowledge of operating company strategies and business plans, along with regulatory requirements of each state.</li><li>Use new technical platforms for product and service offerings where feasible</li><li>Maintain awareness of legislative and regulatory activities.</li></ul><h2>Required/Basic Qualifications </h2><ul><li>Bachelors degree in Engineering, Marketing, Business Administration or Other Related Degree</li><li>5 years related work experience.</li><li>In lieu of Bachelors degree(s) AND 5 year(s) related work experience listed above, High School/GED AND 12 year(s) related work experience.</li></ul><h2>Desired Qualifications </h2><ul><li>Masters degree in Business Administration</li><li>In addition to desired degree, 9 years related work experience.</li><li>Certified Energy Manager and/or Professional Engineer and/or Project Management Professional and/or Product/Program Management Professional and/or Other Position-Relevant Certification or 7 Years Job-Related Experience.</li></ul><h2>Additional Preferred Qualifications</h2><ul><li>Demonstrated knowledge of technology product offerings and solutions</li><li>Demonstrated ability to build and manage day to day relationships with 3rd party vendors.</li><li>Demonstrated analytical, problem solving and financial evaluation skills</li><li>Excellent interpersonal skills including written, verbal and presentation skills</li><li>Excellent leadership and managerial skills demonstrated</li><li>Ability to represent the company as spokesperson and company executive in public forums</li><li>Ability to interact effectively with all levels of Duke / Piedmont Natural Gas management</li><li>Ability to make decisions and execute with limited information</li><li>Ability to effectively operate at the executive level within customer organizations</li><li>Ability to develop and execute short-range and long-range market plans</li><li>Ability to effectively manage third party resources.</li><li>Demonstrated ability to manage projects</li><li>Self-directed, highly motivated team leader</li><li>Demonstrated ability in product development, product management or market management.</li><li>Working knowledge of P&amp;L financials</li><li>Proven negotiation ability, influence and conflict resolution skills of others without direct control</li><li>Working knowledge of competitive marketplace</li><li>Demonstrated innovation and creative abilities</li><li>Broad utility company knowledge and operational experience – ten or more years – in the following disciplines: customer account management, utility operations, customer service, marketing, governmental relations and/or economic development</li><li>Ability to effectively resolve issues in a matrix organization</li><li>Ability to effectively handle highly stressful situations</li><li>Marketing Analytics capability - proven ability to analyze market data, and develop successful customer and product strategies and plans based upon results. Examples of roles: Market Research, Market Strategy, Competitive Intelligence, Product Management, or Product Development.</li><li>Sales or customer service relationship experience within industry. Examples: Account Management, Marketing or Sales</li><li>Ability to conceptualize new or abstract market approaches, determine how to test, and take steps to deliver new strategy. Big-picture thinking required</li><li>Demonstrated experience in leading teams to achieve desired results</li><li>Demonstrated communication and conflict resolution skills</li><li>Excellent problem identification and resolution skills</li><li>Track record in implementing energy efficiency strategies and improvements that achieve significant results</li><li>Proficient in Microsoft Office software tools.</li><li>Proven project management skills.</li><li>Demonstrated ability to learn new systems.</li><li>Experience successfully working in a team environment to achieve shared goals.</li><li>Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development</li><li>Understanding of market research techniques and tools</li><li>Marketing communication and promotional experience</li><li>Comprehensive financial and business acumen</li><li>Facility management, product management, program management, energy management, project management or process management experience.</li><li>Ability to represent the company and develop relationships with influential / hostile audience on contentious issues: on key community, regional or national boards/committees; in community events or with Subject Matter Experts (SMEs) for use with media, public meeting, etc.</li><li>Multi function or multi-departmental experience</li><li>Demonstrated experience in change management, process integration and implementation and supervisory or management experience</li><li>Business operation experience</li><li>Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy</li></ul><h2>Working Conditions</h2><ul><li>Field Mobility Classification – Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.</li></ul><h2></h2>Travel Requirements25-50%<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>No<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

<div class="org-about-module__description">
<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description">Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America&rsquo;s largest energy holding companies. The company&rsquo;s electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear. Our team is available Monday to Friday from 8 a.m. to 5 p.m. EST. If you suspect an emergency, please call 911.</div>
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Manager, Products & Services

Important Application Submission InformationIn order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Sunday, December 14, 2025<h2>More than a career - a chance to make a difference in people's lives.</h2>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.<h2>Position Summary </h2> Directly oversees the management of field teams that are promoting products, programs and services across large regions of the regulated service areas. Normal responsibilities include directly overseeing the development of a portfolio approach to drive customer satisfaction and profitability while reducing overall costs. This position provides leadership, management, supervision and guidance to a team of employees that typically has &lt; 12 employees along with contingent employees located geographically across the company’s service areas. This position is accountable for a budget of &lt; $30M.<h2>Responsibilities </h2><h2> Portfolio Leadership</h2><ul><li>Lead group that promotes a profitable product &amp; service portfolio in collaboration with key internal stakeholders and external stakeholders (i.e., customers, regulators and vendors) to create alliances and execute successful customer initiatives.</li><li>Manage the balance of regulatory and non-utility product opportunities in each jurisdiction.</li><li>Accountable for meeting P&amp;L, financial growth, customer satisfaction and regulatory objectives for product, program &amp; service portfolio.</li><li>Develop, communicate and execute long-term/ annual product promotion plans, market and segment plans to deliver financial results in total and for each state market.</li><li>Deliver plans within capital and O&amp;M budget. Lead internal teams to achieve annual goals.</li><li>Develop team members by utilizing personal development planning tools and position team and individuals for growth opportunities and special assignments.</li><li>Represents company as Duke Energy executive in addressing elevated customer forums, industry organizations, trade associations, customer complaint resolution, disputes, and other customer requests, often at the executive level within customer organizations.</li><li>Continually reviews work processes within the portfolio and take action for improvement.</li><li>Lead the develop of capital and O&amp;M budgets for product, programs and services.</li></ul>Portfolio Management<ul><li>Lead the promotion of products, programs and service enhancements to improve market effectiveness and work with Product Development on new program initiatives. Provide direction to development of new products and services for customers. Direction may include coordination with Smart Grid or other organizations. Includes giving direction to others to ensure that customer needs are satisfied, and products meet financial goals.</li><li>Oversee the identification and facilitation of needed improvements, development and implementation of promotional strategies and expand offers in all targeted markets.</li><li>Identify new product opportunities and exit strategies for non-performing/underperforming products.</li><li>Product Mix Set objectives and execute or adjust strategies and plans for product development, and optimal product mix and promotion.</li><li>Oversee the development and implementation of market related campaigns for the products, programs and services when approved.</li><li>Measure, track and report on performance.</li><li>Investigate and pilot new technologies, delivery channels and product extensions.</li><li>Lead Management Capture and ensure follow-up on leads generated by campaign initiatives, events, communications, Account Plans and Facility Assessments.</li><li>Convenient Customer Channels Develop and execute initiatives to improve the effectiveness of our customer channels including the call center, online services and direct to customer approaches to offer customers lower cost, more convenient service channels.</li><li>Measure and demonstrate results.</li><li>Focus Analyze and understand market research results.</li><li>Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and deployment of resources.</li><li>Campaigns Provide timely and relevant Price / Value / Efficiency campaigns and communications.</li><li>Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.</li><li>Direct development of performance goals and tracking systems to monitor portfolio analytics, customer satisfaction and earnings growth goals.</li><li>Customer Satisfaction Develop, communicate, execute and adjust market plans to achieve at least top quartile satisfaction targets.</li><li>Represent Duke and program promotion externally in public forums, workshops, state regulatory collaboratives, industry forums, etc.</li><li>Program Awareness Evaluate opportunities and execute public relations and promotional initiatives to increase Duke Energy brand awareness and customer advocacy</li><li>Serves as Duke Energy executive on industry local, regional and national boards and forums.</li><li>Form strategic partnerships with industry groups, community leaders and product vendors to support development and demonstration of products and services.</li><li>Maintain awareness of legislative and regulatory activities.</li><li>Integrate with Strategy, Regulatory, Communications and other internal company groups to ensure products and services align with and enhance corporate strategy.</li><li>Stay current with corporate strategies and investments.</li><li>Maintain in-depth knowledge of operating company strategies and business plans, along with regulatory requirements of each state.</li><li>Use new technical platforms for product and service offerings where feasible</li><li>Maintain awareness of legislative and regulatory activities.</li></ul><h2>Required/Basic Qualifications </h2><ul><li>Bachelors degree in Engineering, Marketing, Business Administration or Other Related Degree</li><li>5 years related work experience.</li><li>In lieu of Bachelors degree(s) AND 5 year(s) related work experience listed above, High School/GED AND 12 year(s) related work experience.</li></ul><h2>Desired Qualifications </h2><ul><li>Masters degree in Business Administration</li><li>In addition to desired degree, 9 years related work experience.</li><li>Certified Energy Manager and/or Professional Engineer and/or Project Management Professional and/or Product/Program Management Professional and/or Other Position-Relevant Certification or 7 Years Job-Related Experience.</li></ul><h2>Additional Preferred Qualifications</h2><ul><li>Demonstrated knowledge of technology product offerings and solutions</li><li>Demonstrated ability to build and manage day to day relationships with 3rd party vendors.</li><li>Demonstrated analytical, problem solving and financial evaluation skills</li><li>Excellent interpersonal skills including written, verbal and presentation skills</li><li>Excellent leadership and managerial skills demonstrated</li><li>Ability to represent the company as spokesperson and company executive in public forums</li><li>Ability to interact effectively with all levels of Duke / Piedmont Natural Gas management</li><li>Ability to make decisions and execute with limited information</li><li>Ability to effectively operate at the executive level within customer organizations</li><li>Ability to develop and execute short-range and long-range market plans</li><li>Ability to effectively manage third party resources.</li><li>Demonstrated ability to manage projects</li><li>Self-directed, highly motivated team leader</li><li>Demonstrated ability in product development, product management or market management.</li><li>Working knowledge of P&amp;L financials</li><li>Proven negotiation ability, influence and conflict resolution skills of others without direct control</li><li>Working knowledge of competitive marketplace</li><li>Demonstrated innovation and creative abilities</li><li>Broad utility company knowledge and operational experience – ten or more years – in the following disciplines: customer account management, utility operations, customer service, marketing, governmental relations and/or economic development</li><li>Ability to effectively resolve issues in a matrix organization</li><li>Ability to effectively handle highly stressful situations</li><li>Marketing Analytics capability - proven ability to analyze market data, and develop successful customer and product strategies and plans based upon results. Examples of roles: Market Research, Market Strategy, Competitive Intelligence, Product Management, or Product Development.</li><li>Sales or customer service relationship experience within industry. Examples: Account Management, Marketing or Sales</li><li>Ability to conceptualize new or abstract market approaches, determine how to test, and take steps to deliver new strategy. Big-picture thinking required</li><li>Demonstrated experience in leading teams to achieve desired results</li><li>Demonstrated communication and conflict resolution skills</li><li>Excellent problem identification and resolution skills</li><li>Track record in implementing energy efficiency strategies and improvements that achieve significant results</li><li>Proficient in Microsoft Office software tools.</li><li>Proven project management skills.</li><li>Demonstrated ability to learn new systems.</li><li>Experience successfully working in a team environment to achieve shared goals.</li><li>Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development</li><li>Understanding of market research techniques and tools</li><li>Marketing communication and promotional experience</li><li>Comprehensive financial and business acumen</li><li>Facility management, product management, program management, energy management, project management or process management experience.</li><li>Ability to represent the company and develop relationships with influential / hostile audience on contentious issues: on key community, regional or national boards/committees; in community events or with Subject Matter Experts (SMEs) for use with media, public meeting, etc.</li><li>Multi function or multi-departmental experience</li><li>Demonstrated experience in change management, process integration and implementation and supervisory or management experience</li><li>Business operation experience</li><li>Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy</li></ul><h2>Working Conditions</h2><ul><li>Field Mobility Classification – Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.</li></ul><h2></h2>Travel Requirements25-50%<h3>Relocation Assistance Provided (as applicable)</h3>No<h3>Represented/Union Position</h3>No<h3>Visa Sponsored Position</h3>No<h3>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</h3><a href="https://www.duke-energy.com/legal/privacy">Privacy</a><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form">Do Not Sell My Personal Information (CA)</a><a href="https://www.duke-energy.com/legal/terms-of-use">Terms of Use</a><a href="https://www.duke-energy.com/customer-service/accessibility">Accessibility</a>

Manager, Products & Services

About the Job

About the Company

Duke Energy

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