Company: New York State Electric &amp; Gas, an Avangrid CompanyDepartment: Customer ServiceJob Title: Lead Analyst – Customer BillingLocation: Kirkwood, NYWork Model: OfficeThe salary range for this position is dependent upon experience, ranging from $78,091 to $97,614. Job SummaryResponsible for ensuring customer accounts are billed accurately &amp; timely and handling external/internal customer requests pertaining to billing detail, billing adjustments, and rates with a focus on Distributed Energy Renewable (DER) billing. May also help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact.Key Responsibilities<ul><li>Provide support and leadership to the DER billing department. Coordinate and prioritize work, monitor and maintain performance targets for the business.</li></ul><ul><li>Responsible for the review and reconciliation of customer billing regarding exception errors, and/or meter work. Ensures accuracy of account bills, including residential and commercial customer accounts.</li></ul><ul><li>Supports customer services entry and retrieval of CCs system data. Identifies problems including isolation, resolution, and program changes or enhancements to CCS. May perform data entry functions for exceptions to supplement automated process.</li></ul><ul><li>May help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact. (15%,P)</li></ul><ul><li>On a project basis, duties may include business requirements analysis, prototyping, general design development, creating and performing test cases, product implementation, verification testing and production support. (10%,P)</li></ul>Required Qualifications<ul><li>Skills/Abilities:<ul><li>Leadership Skills</li><li>Strong communication skills.</li><li>Effective problem-solving and organizational skills.</li><li>Strong analytical ability.</li><li>Able to multi-task.</li><li>PC skills, including MS Office Suite.</li><li>Strong Knowledge of Electric and Gas Rate Structure</li></ul></li></ul><ul><li>Required Education:<ul><li>High School graduate</li><li>Associate or Bachelor’s degree is preferred.</li></ul></li></ul><ul><li>Required Experience:<ul><li>3 years of related customer billing experience.</li></ul></li></ul>Preferred Qualifications<ul><li>Associates or Bachelor's degree is preferred.</li></ul>Competencies<ul><li>Growth &amp; Continuous Improvement</li></ul><ul><li>Initiative &amp; Change</li></ul><ul><li>Focused on Results</li></ul><ul><li>Customer Centric (internal and/or external)</li></ul><ul><li>Communication</li></ul><ul><li>Collaboration</li></ul><ul><li>Leadership (people managers/leaders)</li></ul>Company:NY STATE ELECTRIC &amp; GAS CORPMobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at <a href="mailto:careers@avangrid.com">careers@avangrid.com</a>.Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&amp;P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.Job Posting End Date:January-9-2026

Avangrid is a leading sustainable energy company transitioning America toward a clean and connected future headquartered in Orange, CT, and has a footprint in 24 states with $40 billion in assets. Our primary businesses are Networks, which serves 3.3 million electric and natural gas customers in the Northeast, and Renewables, the third-largest renewable energy company in the U.S. with a diverse onshore and offshore renewable energy portfolio. With more than 7,000 employees, Avangrid has built a culture that blends diversity, equity and inclusion guided by the company&rsquo;s ESG+F framework and the UN Sustainable Development Goals. This has led to recognition by JUST Capital in 2021 and 2022 as one of America&rsquo;s best corporate citizens and second in utilities for our commitment to the environment and the communities we serve. Avangrid has been named one of the World&rsquo;s Most Ethical Companies for four consecutive years by the Ethisphere Institute.

Lead Analyst - Customer Billing

Company: New York State Electric &amp; Gas, an Avangrid CompanyDepartment: Customer ServiceJob Title: Lead Analyst – Customer BillingLocation: Kirkwood, NYWork Model: OfficeThe salary range for this position is dependent upon experience, ranging from $78,091 to $97,614. Job SummaryResponsible for ensuring customer accounts are billed accurately &amp; timely and handling external/internal customer requests pertaining to billing detail, billing adjustments, and rates with a focus on Distributed Energy Renewable (DER) billing. May also help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact.Key Responsibilities<ul><li>Provide support and leadership to the DER billing department. Coordinate and prioritize work, monitor and maintain performance targets for the business.</li></ul><ul><li>Responsible for the review and reconciliation of customer billing regarding exception errors, and/or meter work. Ensures accuracy of account bills, including residential and commercial customer accounts.</li></ul><ul><li>Supports customer services entry and retrieval of CCs system data. Identifies problems including isolation, resolution, and program changes or enhancements to CCS. May perform data entry functions for exceptions to supplement automated process.</li></ul><ul><li>May help coordinate schedules for Billing Team staff and coordinate work based on workload volume, statistical information and revenue impact. (15%,P)</li></ul><ul><li>On a project basis, duties may include business requirements analysis, prototyping, general design development, creating and performing test cases, product implementation, verification testing and production support. (10%,P)</li></ul>Required Qualifications<ul><li>Skills/Abilities:<ul><li>Leadership Skills</li><li>Strong communication skills.</li><li>Effective problem-solving and organizational skills.</li><li>Strong analytical ability.</li><li>Able to multi-task.</li><li>PC skills, including MS Office Suite.</li><li>Strong Knowledge of Electric and Gas Rate Structure</li></ul></li></ul><ul><li>Required Education:<ul><li>High School graduate</li><li>Associate or Bachelor’s degree is preferred.</li></ul></li></ul><ul><li>Required Experience:<ul><li>3 years of related customer billing experience.</li></ul></li></ul>Preferred Qualifications<ul><li>Associates or Bachelor's degree is preferred.</li></ul>Competencies<ul><li>Growth &amp; Continuous Improvement</li></ul><ul><li>Initiative &amp; Change</li></ul><ul><li>Focused on Results</li></ul><ul><li>Customer Centric (internal and/or external)</li></ul><ul><li>Communication</li></ul><ul><li>Collaboration</li></ul><ul><li>Leadership (people managers/leaders)</li></ul>Company:NY STATE ELECTRIC &amp; GAS CORPMobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at <a href="mailto:careers@avangrid.com">careers@avangrid.com</a>.Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. &nbsp;This does not include those that will work for Avangrid Power.Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&amp;P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.Job Posting End Date:January-9-2026

Lead Analyst - Customer Billing

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