Your mission <span style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , BlinkMacSystemFont , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;">Hey there and welcome to your new Opportunity with us.<br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , BlinkMacSystemFont , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><span style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , BlinkMacSystemFont , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;">Being a Country Service Manager is an exciting task, since you are the superhero our clients need. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important taks:<br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , BlinkMacSystemFont , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><ul style="border:0px solid;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , BlinkMacSystemFont , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;">Deliver support and contribute service solutions for Sungrow customers as point of contact.</li><li style="border:0px solid;margin:0px;">Support Field Service Team activities onsite for failure research and corrective maintenance.</li><li style="border:0px solid;margin:0px;">Coordinate Onsite activities In cooperation with Field Service Manager.</li><li style="border:0px solid;margin:0px;">Project Management for commissioning services.</li><li style="border:0px solid;margin:0px;">Negotiate and work on customer contracts for Service level agreements.</li><li style="border:0px solid;margin:0px;">Ensure operational procedures, processes and practices are well defined, documented and consistently applied, registered and followed for the country.</li><li style="border:0px solid;margin:0px;">Ensure up-to-date documentation and processes for existing and coming service contracts and agreements.</li><li style="border:0px solid;margin:0px;">Take care about Health &amp; Safety on behalf of service for the country and ensure all team members follow the regulation.</li><li style="border:0px solid;margin:0px;">Contribute proactively to new service concepts, developments and improvements, turning service from cost center to profit center.</li><li style="border:0px solid;margin:0px;">Support EMEA Service Management by participating in improving overall activities and processes how to improve customer service and become more effective and getting better brand recognition from customers.</li><li style="border:0px solid;margin:0px;">Support EMEA Service Management by running regular analysis reports and start corrective activities.</li><li style="border:0px solid;margin:0px;">Support EMEA Sales by attending and participating exhibitions.</li><li style="border:0px solid;margin:0px;">Support Commissioning, Logistics, Warehouse etc.</li><li style="border:0px solid;margin:0px;">Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.</li><li style="border:0px solid;margin:0px;">Take responsibility for customer escalations and act as a point of escalation.</li><li style="border:0px solid;margin:0px;">Take over randomly on call duties, partly on weekends.</li></ul> Your profile <span style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , BlinkMacSystemFont , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;">All right, all right, so I hope you are now aware of what is up for you, what background should you have in order to feel comfortable with this role? Keep in mind it`s all about electrical equipment, that`s why it is essential for you to have:<br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , BlinkMacSystemFont , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><ul style="border:0px solid;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , BlinkMacSystemFont , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;">You are seeking your next step in your career, you like being outdoors, erecting great projects and be part of the idea of a "Clean power for all"!</li><li style="border:0px solid;margin:0px;">Several years’ experience working in similar function.</li><li style="border:0px solid;margin:0px;">Experience In working with contracts and contract negotiations.</li><li style="border:0px solid;margin:0px;">Basic Project management skills.</li><li style="border:0px solid;margin:0px;">Hands on and onsite experience.</li><li style="border:0px solid;margin:0px;">Experience with H&amp;S regulation of employing country.</li><li style="border:0px solid;margin:0px;">Finnish and English at the least in C1 level </li><li style="border:0px solid;margin:0px;">Soft skill for Interactivities between different departments and cultures.</li><li style="border:0px solid;margin:0px;">Willing to take ownership and responsibility.</li><li style="border:0px solid;margin:0px;">Willing to travel, national / International.</li><li style="border:0px solid;margin:0px;">Experience In establishing processes.</li></ul> Why us? <span style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , BlinkMacSystemFont , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;">This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right?<br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , BlinkMacSystemFont , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><span style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , BlinkMacSystemFont , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;">But the true topic for this decade lies in energy！<br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , BlinkMacSystemFont , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><span style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , BlinkMacSystemFont , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);display:inline;">We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&amp;D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:  <ul style="border:0px solid;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;font-family:Inter , '-apple-system' , BlinkMacSystemFont , 'Segoe UI' , Roboto , 'Helvetica Neue' , 'Open Sans' , 'system-ui' , '-apple-system' , 'Segoe UI' , Roboto , Ubuntu , Cantarell , 'Noto Sans' , sans-serif , 'Apple Color Emoji' , 'Segoe UI Emoji';background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;">Opportunities for Career advancement   </li><li style="border:0px solid;margin:0px;">Bonus payment based on pre-agreed and signed KPI agreements  </li><li style="border:0px solid;margin:0px;">A multinational team awaits You with lots of European and Transeuropean exchange!</li><li style="border:0px solid;margin:0px;">Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions    </li><li style="border:0px solid;margin:0px;">Technical and commercial training in our headquarter in Germany and even visits to the big R&amp;D facility in China!</li></ul>

The sun is the solution to most of our energy challenges. The ability to harvest solar power and deliver it where and when it is needed exists. We just need to start using it. Sungrow's cutting-edge technology for residential, commercial and large-scale energy generation plants utilizes state-of-the-art PV power generation and system integration technologies to harvest and store this abundant energy and thus provide clean power for all, today, tomorrow and beyond.

Country Service Manager - Finland

Your mission Hey there and welcome to your new Opportunity with us. Being a Country Service Manager is an exciting task, since you are the superhero our clients need. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important taks: <ul><li>Deliver support and contribute service solutions for Sungrow customers as point of contact.</li><li>Support Field Service Team activities onsite for failure research and corrective maintenance.</li><li>Coordinate Onsite activities In cooperation with Field Service Manager.</li><li>Project Management for commissioning services.</li><li>Negotiate and work on customer contracts for Service level agreements.</li><li>Ensure operational procedures, processes and practices are well defined, documented and consistently applied, registered and followed for the country.</li><li>Ensure up-to-date documentation and processes for existing and coming service contracts and agreements.</li><li>Take care about Health &amp; Safety on behalf of service for the country and ensure all team members follow the regulation.</li><li>Contribute proactively to new service concepts, developments and improvements, turning service from cost center to profit center.</li><li>Support EMEA Service Management by participating in improving overall activities and processes how to improve customer service and become more effective and getting better brand recognition from customers.</li><li>Support EMEA Service Management by running regular analysis reports and start corrective activities.</li><li>Support EMEA Sales by attending and participating exhibitions.</li><li>Support Commissioning, Logistics, Warehouse etc.</li><li>Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.</li><li>Take responsibility for customer escalations and act as a point of escalation.</li><li>Take over randomly on call duties, partly on weekends.</li></ul> Your profile All right, all right, so I hope you are now aware of what is up for you, what background should you have in order to feel comfortable with this role? Keep in mind it`s all about electrical equipment, that`s why it is essential for you to have: <ul><li>You are seeking your next step in your career, you like being outdoors, erecting great projects and be part of the idea of a "Clean power for all"!</li><li>Several years’ experience working in similar function.</li><li>Experience In working with contracts and contract negotiations.</li><li>Basic Project management skills.</li><li>Hands on and onsite experience.</li><li>Experience with H&amp;S regulation of employing country.</li><li>Finnish and English at the least in C1 level&nbsp;</li><li>Soft skill for Interactivities between different departments and cultures.</li><li>Willing to take ownership and responsibility.</li><li>Willing to travel, national / International.</li><li>Experience In establishing processes.</li></ul> Why us? This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right? But the true topic for this decade lies in energy！ We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&amp;D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You: &nbsp;<ul><li>Opportunities for Career advancement &nbsp;&nbsp;</li><li>Bonus payment based on pre-agreed and signed KPI agreements &nbsp;</li><li>A multinational team awaits You with lots of European and Transeuropean exchange!</li><li>Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions &nbsp; &nbsp;</li><li>Technical and commercial training in our headquarter in Germany and even visits to the big R&amp;D facility in China!</li></ul>

Country Service Manager - Finland

About the Job

About the Company

Sungrow

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