Put your great attention to detail to work as a Client Relations Manager with a growing leader in environmental and regulated waste management solutions!Working as part of a dedicated team of customer experience, sales, and compliance professionals, you’ll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements.  You’ll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction. Primary Responsibilities (Essential Functions): The main duties and responsibilities.<ul><li>Management of one or more Customer Service teams, including Customer Service Representatives, Leads, and/or Supervisors.</li><li>Hiring, training, and mentoring Customer Service team including incorporation of strategy, efficiency, and effectiveness into daily job performance.</li><li>Conduct Customer Service team’s performance management and career development by utilizing appropriate tools and talent management systems.</li><li>Internally support and monitor Customer Service team to ensure Key Performance Indicators (KPI’s) are met/exceeded.</li><li>High level of participation/leadership in process and quality improvement activities.</li><li>Provide solutions to executive management on ways to increase efficiencies and the effectiveness of servicing customers’ needs.</li><li>Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services.</li><li>Collaborate with internal business partners at all levels to ensure correct services and/or products are delivered in a timely manner.</li><li>Utilize a high level of Customer Service acumen acquired through substantial gained experience to solve problems and remove barriers for their Customer Service team(s).</li><li>Responsible for solutioning, managing, and identifying customers’ needs while responding to a high volume of customer and internal communication and navigating multiple systems.</li><li>Point of escalation for Customer Service team, conducting research and work cross functionally to resolve or escalate problems.</li><li>Developing and expand client relationships within their assigned geographies by proposing solutions to meet client objectives.</li><li>Attend client meetings pertaining to Customer Service-related functions to ensure objectives are met and/or escalated for completion and client satisfaction.</li><li>Assist with preparing client reports that pertain to Customer Service-related functions.</li><li>Perform other reasonably related tasks as assigned by management.</li></ul> <ul></ul>

We believe in doing what is right - for our customers, our people, our communities and the environment. Our Clean Earth division provides essential processing, treatment, disposal and recycling solutions for a wide range of complex, highly recurring waste streams such as hazardous and non-hazardous waste, contaminated soil and dredged material. Our Harsco Environmental division is the premier provider of material processing and environmental services to the global steel and metals industries, pursuing a circular economy by giving byproducts a new purpose. We deliver solutions for a changing world, and our commitment to sustainability is rooted in our past and will define our future. Our vision is for Enviri Corporation is to be a global leader of environmental solutions in the markets and industries we serve.

Customer Experience Manager

Put your great attention to detail to work as a Client Relations Manager with a growing leader in environmental and regulated waste management solutions!Working as part of a dedicated team of customer experience, sales, and compliance professionals, you’ll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements.&nbsp; You’ll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction.&nbsp;Primary Responsibilities (Essential Functions): The main duties and responsibilities.<ul><li>Management of one or more Customer Service teams, including Customer Service Representatives, Leads, and/or Supervisors.</li><li>Hiring, training, and mentoring Customer Service team including incorporation of strategy, efficiency, and effectiveness into daily job performance.</li><li>Conduct Customer Service team’s performance management and career development by utilizing appropriate tools and talent management systems.</li><li>Internally support and monitor Customer Service team to ensure Key Performance Indicators (KPI’s) are met/exceeded.</li><li>High level of participation/leadership in process and quality improvement activities.</li><li>Provide solutions to executive management on ways to increase efficiencies and the effectiveness of servicing customers’ needs.</li><li>Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services.</li><li>Collaborate with internal business partners at all levels to ensure correct services and/or products are delivered in a timely manner.</li><li>Utilize a high level of Customer Service acumen acquired through substantial gained experience to solve problems and remove barriers for their Customer Service team(s).</li><li>Responsible for solutioning, managing, and identifying customers’ needs while responding to a high volume of customer and internal communication and navigating multiple systems.</li><li>Point of escalation for Customer Service team, conducting research and work cross functionally to resolve or escalate problems.</li><li>Developing and expand client relationships within their assigned geographies by proposing solutions to meet client objectives.</li><li>Attend client meetings pertaining to Customer Service-related functions to ensure objectives are met and/or escalated for completion and client satisfaction.</li><li>Assist with preparing client reports that pertain to Customer Service-related functions.</li><li>Perform other reasonably related tasks as assigned by management.</li></ul>&nbsp;<ul></ul>

Customer Experience Manager

About the Job

About the Company

Enviri

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