Responsibilities / Tasks<ul><li>Assist service sales in preparing costings and proposals for project-based work, field service jobs and SLAs. Act as sales lead for field service quotation when required</li><li>Support front-line sales with follow-up and customer communication when necessary. Occasional site survey / site work is expected</li><li>Raise 2nd-level technical support tickets when required.</li><li>Prepare Method Statements and Risk Assessments for field service and site installation jobs.</li><li>Track and manage Field Service Engineers’ schedule to ensure all on-site work is completed according to customer requirements and company budget.</li><li>Coordinate with spare parts and logistics team to ensure parts are delivered to sites on time for service jobs.</li><li>Consolidate service reports and timesheets for invoice submission.</li><li>Process warranty claims for field service orders.</li><li>Manage field service costings and budgets upon order receipt and provide monthly forecast and margin status.</li><li>Lead and participate in continuous improvement initiatives (e.g., waste identification) within the field service team.</li><li>Record timesheets for Field Service Engineers in the ERP system.</li><li>Standardize tools and reports to increase efficiency of resource planning. Identify and recommend cost-saving opportunities to improve field service profitability.</li><li>Provide backup support for PR–PO conversion, goods receipt (GR), and invoicing activities.</li><li>Ad-hoc tasks, as assigned from time to time</li></ul>Your Profile / Qualifications<ul><li>Minimum 2 years’ experience in the process engineering industry. Fresh graduates with the right attitude may be considered.</li><li>Diploma or degree in engineering preferred; Automation/Electrical background is advantageous.</li><li>Experience in costing and proposal preparation and field service coordination.</li><li>Previous experience as a team leader is a plus.</li><li>Knowledge and experience with SAP.</li><li>Proficient in Microsoft Office (Excel, Access, Word, PowerPoint).</li><li>Well-organized, responsible, and strong problem-solving aptitude.</li><li>Excellent oral, written, and presentation skills in English.</li><li>Independent, highly motivated, service-driven, and open-minded.</li><li>Team player with strong interpersonal skills.</li><li>Able to communicate and interact professionally with both internal and external clients.</li><li>Strong sense of ownership and accountability.</li><li>Organized, analytical, and able to remove obstacles through creative and adaptive approaches.</li><li>Comfortable in a dynamic technical environment with a fast-paced daily routine.</li><li>Able to work independently with remote teams, with minimum supervision</li></ul>Did we spark your interest? Then please click apply above to access our guided application process.

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<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description">GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.</div>
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Service Support Engineer

Responsibilities / Tasks<ul><li>Assist service sales in preparing costings and proposals for project-based work, field service jobs and SLAs. Act as sales lead for field service quotation when required</li><li>Support front-line sales with follow-up and customer communication when necessary. Occasional site survey / site work is expected</li><li>Raise 2nd-level technical support tickets when required.</li><li>Prepare Method Statements and Risk Assessments for field service and site installation jobs.</li><li>Track and manage Field Service Engineers’ schedule to ensure all on-site work is completed according to customer requirements and company budget.</li><li>Coordinate with spare parts and logistics team to ensure parts are delivered to sites on time for service jobs.</li><li>Consolidate service reports and timesheets for invoice submission.</li><li>Process warranty claims for field service orders.</li><li>Manage field service costings and budgets upon order receipt and provide monthly forecast and margin status.</li><li>Lead and participate in continuous improvement initiatives (e.g., waste identification) within the field service team.</li><li>Record timesheets for Field Service Engineers in the ERP system.</li><li>Standardize tools and reports to increase efficiency of resource planning. Identify and recommend cost-saving opportunities to improve field service profitability.</li><li>Provide backup support for PR–PO conversion, goods receipt (GR), and invoicing activities.</li><li>Ad-hoc tasks, as assigned from time to time</li></ul>Your Profile / Qualifications<ul><li>Minimum 2 years’ experience in the process engineering industry. Fresh graduates with the right attitude may be considered.</li><li>Diploma or degree in engineering preferred; Automation/Electrical background is advantageous.</li><li>Experience in costing and proposal preparation and field service coordination.</li><li>Previous experience as a team leader is a plus.</li><li>Knowledge and experience with SAP.</li><li>Proficient in Microsoft Office (Excel, Access, Word, PowerPoint).</li><li>Well-organized, responsible, and strong problem-solving aptitude.</li><li>Excellent oral, written, and presentation skills in English.</li><li>Independent, highly motivated, service-driven, and open-minded.</li><li>Team player with strong interpersonal skills.</li><li>Able to communicate and interact professionally with both internal and external clients.</li><li>Strong sense of ownership and accountability.</li><li>Organized, analytical, and able to remove obstacles through creative and adaptive approaches.</li><li>Comfortable in a dynamic technical environment with a fast-paced daily routine.</li><li>Able to work independently with remote teams, with minimum supervision</li></ul>Did we spark your interest? Then please click apply above to access our guided application process.

Service Support Engineer

About the Job

About the Company

GEA

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