Payments Operations Manager

Aspiration is in the business of fighting the climate crisis. We help people and businesses build sustainable impact into what they do every day by making it easy, automated, and powerful -- whether it is in the ways people spend and save their money or the ways businesses engage their customers and employees. The estimated cumulative climate impact of the Aspiration community thus far is the equivalent of taking every car in the state of Wyoming off the road for a year. Aspiration is a certified B Corporation and, in fact, has been named to the “Best for the World” list of the top five percent of highest scored certified B Corporations four years in a row. Aspiration has raised over $550M in funding to date and is growing quickly.
Aspiration Values
Action: We take initiative. We are doers, not bystanders.
Boldness: We don’t tinker, we transform.
Customer-Centered: Our customers are at the core of our business. Delivering for them is our North Star.
Diligence & Dedication: We do what we say we’re going to do, when we say we’re going to do it.
Entrepreneurial: Act like an entrepreneur not an employee, generate results for the company and customers everyday.

What You'll Do

• Lead and develop the people and processes within Aspiration’s established Payment Operations teams. In this role, you will be responsible for ACH, wires, and check processing including debit cards and other money movement capabilities.
• Develop, improve, and train staff on the procedures and controls related to the movement of customer funds including active use of internal platforms and third-party partnerships
• Execute strategies successfully, resolve issues, and provide support on all operational matters throughout Aspiration with an eye towards driving operational efficiency, continuous improvement, and enhancing customer experience
• Ensure adherence to risk and compliance guidelines including relevant regulations
• Supervise, coach, develop, and mentor direct reports
• Collaborate with Operations leadership and team to ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance
• Work closely with cross-functional management teams on strategic projects, product rollouts, bringing timely and useful operational insight and analytical support
• Play an integral role in the creation and management of long-term goals, budgets, and operating plans and manage to clearly defined metrics of success
• Interpret and communicate data and information to support financial analysis and decision making, understand business trends, and quantify and manage risks/opportunities
• Participate and drive key business processes including strategic planning, business case and return on investment analysis as well as monitoring and evaluation of key performance indicators (KPIs)

What You'll Bring

• 8+ years of fintech banking with sound knowledge of money movement, payments and core banking functions i.e. checking, savings, cards, ACH, wires, check processing etc. 
• Knowledge of the lending platforms is an added advantage
• Expert in operational performance and financial risk metrics, with the ability to quantify outcomes and improve them; familiarity with and demonstrated experience applying decision analytics in a similar role preferred
• Experience working for/with Financial Institutions or Fintechs focused on Accounts Payables (AP) and/or Accounts Receivables (AR) processes
• Proficient in developing process flows, procedures and controls and creating an environment of oversight, training and performance metrics to ensure its complete adherence
• Working with operations management to create and manage long-term goals, budgets, and operating plans
• Working knowledge of banking compliance and risk management functions
• Strong analytical and problem solving skills
• Demonstrated effective leadership and people management skills
• Organized, detail-oriented, and ability to work independently
• Strong leadership, verbal and written communication skills
• Strong collaboration and team-building skills

What You'll Get

• Work for a mission-driven company to transform the lives of millions by building a better, values-oriented financial firm
• Competitive Salary and Equity Incentives
• Robust Healthcare Plans (medical, dental, vision)
• 401K & Unlimited Vacation Time
• Diverse & Inclusive Culture

Aspiration is proud to be an ESG company.  We are an equal opportunity workplace and an affirmative action employer. Diversity at Aspiration is not just compliance-driven. Diversity is our compass to drive equitable practices; to celebrate individuality; and to foster the uniqueness within each of us that makes our products, services, and culture better than most. Yes, we are proud to be a DEI company and we encourage everyone, inside and outside of Aspiration, to show up as you are and as you want to be, every day.
This organization participates in E-Verify.  Find more information here!
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