Your mission<br>                                <div style="font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;"><div>Hello there and a warm welcome to Sungrow!<br>We have an exciting opportunity for you to join our Operations &amp; Maintenance team as a Support Engineer. Curious about what this role entails? Let’s dive in:</div><ul><li>Establish and continuously improve software maintenance processes, standards, and SLA mechanisms.</li><li>Build and maintain a knowledge base, FAQs, and incident review systems to boost team efficiency.</li><li>Coordinate maintenance activities to ensure fast resolution of issues from customers and internal teams.</li><li>Define response strategies based on issue severity and escalate critical problems promptly.</li><li>Monitor version quality and analyze defect trends to drive product improvements.</li><li>Collaborate with R&amp;D, delivery, product, and sales teams to accelerate issue resolution and enhance customer satisfaction.</li></ul></div>                            Your profile<br>                                <div style="font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;"><div>That sounded great, right? To make sure you feel happy and successful in this role, it would be fantastic if you bring the following background:</div><ul><li>Bachelor’s degree or higher in Telecommunications, Electrical Engineering, Computer Science, Automation, or similar.</li><li>Minimum 5 years of experience in software development, testing, operations, or technical support.</li><li>Familiarity with cloud architecture and technology stacks (mobile, front-end, back-end); renewable energy software experience is a plus.</li><li>Knowledge of defect management, version control, ITIL framework, and SLA management.</li><li>Ability to troubleshoot online issues independently using monitoring and log analysis tools.</li><li>Excellent coordination and communication skills across teams and with customers.</li><li>Strong resilience under pressure and ability to drive issue resolution.</li><li>English and German proficiency at C1 level; additional languages are always a plus.</li></ul></div><div style="font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;"><div><strong>Preferred:</strong></div><ul><li>Experience in software maintenance for energy internet, photovoltaic, or energy storage industries.</li><li>International project experience.</li></ul></div>                            Why us?<br>                                <div style="font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;"><div>Join our Operations &amp; Maintenance team, the backbone of Sungrow’s customer success! We ensure smooth operations and top-notch support for cutting-edge renewable energy solutions. You’ll work in a dynamic environment, collaborate with global teams, and contribute to a greener future.</div></div>                            

The sun is the solution to most of our energy challenges. The ability to harvest solar power and deliver it where and when it is needed exists. We just need to start using it. Sungrow's cutting-edge technology for residential, commercial and large-scale energy generation plants utilizes state-of-the-art PV power generation and system integration technologies to harvest and store this abundant energy and thus provide clean power for all, today, tomorrow and beyond.

Support Engineer (Operations & Maintenance) - Germany

Your mission<br>                                <div><div>Hello there and a warm welcome to Sungrow!<br>We have an exciting opportunity for you to join our Operations &amp; Maintenance team as a Support Engineer. Curious about what this role entails? Let’s dive in:</div><ul><li>Establish and continuously improve software maintenance processes, standards, and SLA mechanisms.</li><li>Build and maintain a knowledge base, FAQs, and incident review systems to boost team efficiency.</li><li>Coordinate maintenance activities to ensure fast resolution of issues from customers and internal teams.</li><li>Define response strategies based on issue severity and escalate critical problems promptly.</li><li>Monitor version quality and analyze defect trends to drive product improvements.</li><li>Collaborate with R&amp;D, delivery, product, and sales teams to accelerate issue resolution and enhance customer satisfaction.</li></ul></div>                            Your profile<br>                                <div><div>That sounded great, right? To make sure you feel happy and successful in this role, it would be fantastic if you bring the following background:</div><ul><li>Bachelor’s degree or higher in Telecommunications, Electrical Engineering, Computer Science, Automation, or similar.</li><li>Minimum 5 years of experience in software development, testing, operations, or technical support.</li><li>Familiarity with cloud architecture and technology stacks (mobile, front-end, back-end); renewable energy software experience is a plus.</li><li>Knowledge of defect management, version control, ITIL framework, and SLA management.</li><li>Ability to troubleshoot online issues independently using monitoring and log analysis tools.</li><li>Excellent coordination and communication skills across teams and with customers.</li><li>Strong resilience under pressure and ability to drive issue resolution.</li><li>English and German proficiency at C1 level; additional languages are always a plus.</li></ul></div><div><div><strong>Preferred:</strong></div><ul><li>Experience in software maintenance for energy internet, photovoltaic, or energy storage industries.</li><li>International project experience.</li></ul></div>                            Why us?<br>                                <div><div>Join our Operations &amp; Maintenance team, the backbone of Sungrow’s customer success! We ensure smooth operations and top-notch support for cutting-edge renewable energy solutions. You’ll work in a dynamic environment, collaborate with global teams, and contribute to a greener future.</div></div>                            

Support Engineer (Operations & Maintenance) - Germany

About the Job

About the Company

Sungrow

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