Job title: Tech Services Analyst - 9 months Fixed Term ContractLocation: London (this role requires to be onsite 5 days a week)Salary: £30,400 - £35,000Team: Tech Services Reporting To: Senior Tech Services ManagerClosing date for applications: Friday 16th January 2026This role is based in London, UK and requires an existing right to work in the UK.At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship.Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today’s challenges while accelerating the shift to a clean, electrified future.Our platform orchestrates millions of real-time decisions across homes, devices, markets and grids. By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable, affordable and adaptive to everyday life.With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.What will I be doing?You will be providing first class customer service and support to Kaluza’s Internal Customers. You will be supporting a wide range of requests from the Kaluza community. You will be working with colleagues in the UK, as well as Australia. You will be expected to deal with all on site technical requests that come in, and will have an escalation point should you need it. You will be expected to continually learn and evolve into the role and will be expected to escalate less requests as your skill set expands. You will be part of building and maintaining processes for our team as well as continuous improvements. You will be expected to create, update and own our technical documentation. This will need to be kept up to date so that we can onboard new staff efficiently and effectively. You will be expected to manage and maintain office tech equipment as well as ensure that the productivity tooling runs seamlessly in the offices, including AV requests that require our input. You will need to ensure work is completed efficiently and able to hand over for our staff in other timezonesIs this the job for me?You’ll have demonstrable customer service experience, technical support experience and will have held a previous client facing/desk side role position. A fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage several open cases at the same time. Responsibilities include:IT Support (remote and on-site) <ul><li>Problem investigation </li><li>Problem diagnosis </li><li>Solution implementation </li><li>Documentation of actions and findings </li><li>Communication with customer throughout process </li><li>Escalation of problem where appropriate </li><li>A key part of our Starters, Movers, Secondee’s &amp; Leavers process</li><li>Able to work independently, and collaborate with colleagues in different timezones</li><li>Proactive support – on-going maintenance and monitoring of systems in accordance with appropriate plans. </li><li>AV Support for events</li></ul> Installation <ul><li>Preparation of equipment and services in line with work specification and appropriate deadlines </li><li>Implementation of hardware and services through onsite or remote</li></ul>Work Documentation <ul><li>On going documentation and updating of records regarding supported networks. </li></ul>About youThese skills are essential to your success <ul><li>Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users</li><li>A strong interest in IT and emerging technologies</li><li>Good analytical and problem-solving skills, with a methodical approach to troubleshooting</li><li>Basic knowledge of Mac hardware, including experience diagnosing and resolving common issues</li><li>Experience supporting users across ChromeOS and macOS environments</li><li>Familiarity with Google Workspace and its core applications, supporting both end users and day-to-day operations</li><li>Google Workspace administrative experience (user management, access control, and basic configuration)</li><li>A foundational understanding of TCP/IP networking principles Experience providing 1st and 2nd Line IT Support, with the ability to prioritise and manage multiple requests effectively</li></ul>Kaluza is currently in an exciting growth phase, undergoing the next phase of our international expansion. This will further reinforce our capabilities as a globally distributed energy platform.Kaluza ValuesHere at Kaluza we have five core values that guide us as a business: We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.Read more about our <a href="https://careers.kaluza.com/our-values">values over on our careers site.</a>From us you’ll get<ul><li>Pension Scheme</li><li>Discretionary Bonus Scheme</li><li>Private Medical Insurance + Virtual GP</li><li>Life Assurance</li><li>Access to Furthr - a Climate Action app</li><li>Free Mortgage Advice and Eye Tests</li><li>Perks at Work - access to thousands of retail discounts</li><li>5% Flex Fund to spend on the benefits you want most</li><li>26 days holiday</li></ul><ul><li>Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like</li></ul><ul><li>Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family </li><li>Dedicated personal learning and home office budgets</li><li>Flexible working — we trust you to work in a way that suits your lifestyle</li><li>And more…</li></ul>Even better? You’ll have access to these benefits from day 1 when you join.We want the best peopleWe’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.Find out more about working in <a href="http://kaluza.com">Kaluza</a> on our <a href="https://careers.kaluza.com/">careers page</a> and <a href="https://www.linkedin.com/company/kaluza/">LinkedIn</a>.

Kaluza is the intelligent energy platform enabling the world&rsquo;s largest energy companies to lead the way in the energy transition. From revolutionising energy retail operations to smart electric vehicle charging, our software is empowering energy suppliers to deliver market-leading experiences for their customers and drive decarbonisation.&nbsp;
Launching in 2019, we&rsquo;ve grown rapidly to over 400 employees across the UK, Portugal and the US. We pride ourselves on technical excellence and building a platform that has a real, positive impact in a fast-evolving industry.&nbsp;
We&rsquo;re on the lookout for talented problem solvers, who are determined to make a difference to the world. Sound like you? Find out more about life at Kaluza&nbsp;<a class="body-text-link hyperlink" href="https://careers.kaluza.com/life-at-kaluza">here</a>.

Technology Services Analyst - 9 months FTC

Job title: Tech Services Analyst - 9 months Fixed Term ContractLocation: London (this role requires to be onsite 5 days a week)Salary: £30,400 - £35,000Team: Tech Services&nbsp;Reporting To: Senior Tech Services ManagerClosing date for applications: Friday 16th January 2026This role is based in London, UK and requires an existing right to work in the UK.At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship.Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today’s challenges while accelerating the shift to a clean, electrified future.Our platform orchestrates millions of real-time decisions across homes, devices, markets and grids. By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable, affordable and adaptive to everyday life.With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.What will I be doing?You will be providing first class customer service and support to Kaluza’s Internal Customers. You will be supporting a wide range of requests from the Kaluza community.&nbsp;You will be working with colleagues in the UK, as well as Australia. You will be expected to deal with all on site technical requests that come in, and will have an escalation point should you need it. You will be expected to continually learn and evolve into the role and will be expected to escalate less requests as your skill set expands.&nbsp;You will be part of building and maintaining processes for our team as well as continuous improvements. You will be expected to create, update and own our technical documentation. This will need to be kept up to date so that we can onboard new staff efficiently and effectively. You will be expected to manage and maintain office tech equipment as well as ensure that the productivity tooling runs seamlessly in the offices, including AV requests that require our input. You will need to ensure work is completed efficiently and able to hand over for our staff in other timezonesIs this the job for me?You’ll have demonstrable customer service experience, technical support experience and will have held a previous client facing/desk side role position.&nbsp;A fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage several open cases at the same time. Responsibilities include:IT Support (remote and on-site)&nbsp;<ul><li>Problem investigation&nbsp;</li><li>Problem diagnosis&nbsp;</li><li>Solution implementation&nbsp;</li><li>Documentation of actions and findings&nbsp;</li><li>Communication with customer throughout process&nbsp;</li><li>Escalation of problem where appropriate&nbsp;</li><li>A key part of our Starters, Movers, Secondee’s &amp; Leavers process</li><li>Able to work independently, and collaborate with colleagues in different timezones</li><li>Proactive support – on-going maintenance and monitoring of systems in accordance with appropriate plans.&nbsp;</li><li>AV Support for events</li></ul> Installation&nbsp;<ul><li>Preparation of equipment and services in line with work specification and appropriate deadlines&nbsp;</li><li>Implementation of hardware and services through onsite or remote</li></ul>Work Documentation&nbsp;<ul><li>On going documentation and updating of records regarding supported networks.&nbsp;</li></ul>About youThese skills are essential to your success&nbsp;<ul><li>Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users</li><li>A strong interest in IT and emerging technologies</li><li>Good analytical and problem-solving skills, with a methodical approach to troubleshooting</li><li>Basic knowledge of Mac hardware, including experience diagnosing and resolving common issues</li><li>Experience supporting users across ChromeOS and macOS environments</li><li>Familiarity with Google Workspace and its core applications, supporting both end users and day-to-day operations</li><li>Google Workspace administrative experience (user management, access control, and basic configuration)</li><li>A foundational understanding of TCP/IP networking principles Experience providing 1st and 2nd Line IT Support, with the ability to prioritise and manage multiple requests effectively</li></ul>Kaluza is currently in an exciting growth phase, undergoing the next phase of our international expansion. This will further reinforce our capabilities as a globally distributed energy platform.Kaluza ValuesHere at Kaluza we have five core values that guide us as a business:&nbsp;We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.Read more about our <a href="https://careers.kaluza.com/our-values">values over on our careers site.</a>From us you’ll get<ul><li>Pension Scheme</li><li>Discretionary Bonus Scheme</li><li>Private Medical Insurance + Virtual GP</li><li>Life Assurance</li><li>Access to Furthr - a Climate Action app</li><li>Free Mortgage Advice and Eye Tests</li><li>Perks at Work - access to thousands of retail discounts</li><li>5% Flex Fund to spend on the benefits you want most</li><li>26 days holiday</li></ul><ul><li>Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like</li></ul><ul><li>Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family&nbsp;</li><li>Dedicated personal learning and home office budgets</li><li>Flexible working — we trust you to work in a way that suits your lifestyle</li><li>And more…</li></ul>Even better? You’ll have access to these benefits from day 1 when you join.We want the best peopleWe’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.Find out more about working in <a href="http://kaluza.com">Kaluza</a> on our <a href="https://careers.kaluza.com/">careers page</a> and <a href="https://www.linkedin.com/company/kaluza/">LinkedIn</a>.&nbsp;&nbsp;&nbsp;

Technology Services Analyst - 9 months FTC

About the Job

About the Company

Kaluza

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