About Oshkosh Defense, an Oshkosh companyOshkosh Defense stands behind those who dedicate their lives to protecting others.  As an industry-leading tactical vehicle manufacturer, every day we strive to meet or exceed our customers' ever-changing needs with next generation defense technologies and advanced systems.  We operate with unparalleled commitment to those who depend on our products and services worldwide to perform their missions.The Customer Advocate will be involved in many aspects of the customer life cycle within the business’s sales, service, warranty quality aftermarket services, training, product safety, legal, supply chain, production, engineering and advanced concepts to ensure the highest standards of customer assurance. The Customer Advocate will facilitate internal and external communication to achieve outlined goals, resolve escalation, and strengthen customer relationships. The primary objective for the Customer Advocate is to be the single point of contact to resolve escalating issues, build loyalty, and increase responsiveness to customer service issues.                                                                                                           YOUR IMPACTThese duties are not meant to be all-inclusive and other duties may be assigned:<ul><li>Assume ownership over Aftermarket related issues through various departments to achieve resolution and overall customer satisfaction through problem-solving actions.</li><li>Provide “best in class” service to our diverse customer base as well as an immediate, consistent, and accurate response to customer inquiries telephonically and electronically with friendly, respectful and customer focus demeanor.</li><li> Ability to provide troubleshooting service support and/or parts assistance on Oshkosh Defense products and be able to communicate the aftermarket programs and services.</li><li>Communicate with senior level management team and internal managers including formal presentations, weekly issue reporting, and status on resolution for current technical and escalated issues.</li><li>Analyze and inform both customer and internal managers of trends and opportunities for product improvements and reliability.</li><li>Track notices related to customer service include field bulletins and safety campaigns.</li><li>Support sales goals and assist marketing in the communication, development and maintenance and troubleshooting of parts and programs.</li><li>Participate in continuous training (I&amp;E) opportunities to develop skills to better understand Oshkosh Corporation products, current technology in order to excel at providing customer support and to maintain proficiency on products</li><li>Support Strategic/Assigned Customers (I&amp;E) while demonstrating a professional working relationship</li><li>Participate as a representative for internal Service and Parts meetings (NPD, CSE, Quart, CARB, CIE)</li></ul>MINIMUM QUALIFICATIONS<ul><li>Bachelor’s Degree in a related field and three (3) or more years of relevant experience in manufacturing, customer service, or construction (equivalent to nine (9) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role. </li><li>Ability to travel</li></ul>STANDOUT QUALIFICATIONS<ul><li>Ability to read and apply engineering prints (parts and service manuals), hydraulic &amp; electrical schematics</li><li>Proficient in AWP or TMH Products (Parts or Service)</li><li>Excellent problem-solving capabilities</li></ul>WORKING CONDITIONS The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.<ul><li>This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.</li></ul>

Moving the world forward Oshkosh is an industrial technology company of approximately 17,000 team members, that designs and manufactures some of the world&rsquo;s toughest specialty and access equipment under the brands of JLG&reg;, Hinowa, Pierce&reg;, Power Towers, MAXIMETAL, Oshkosh&reg; Defense, McNeilus&reg;, IMT&reg;, Jerr-Dan&reg;, Frontline&trade; Communications, Oshkosh&reg; Airport Products, Oshkosh&reg; AeroTech and Pratt Miller. We make a difference in people&rsquo;s lives by creating mission-critical equipment that serves the everyday hero. Our innovation is people focused and developed by sharing advances across our portfolio of companies. For us, it&rsquo;s about moving the world forward through building, serving and protecting communities. Our purpose: Make a difference in people&rsquo;s lives.

Customer Advocate

About Oshkosh Defense, an Oshkosh companyOshkosh Defense stands behind those who dedicate their lives to protecting others. &nbsp;As an industry-leading tactical vehicle manufacturer, every day we strive to meet or exceed our customers' ever-changing needs with next generation defense technologies and advanced systems. &nbsp;We operate with unparalleled commitment to those who depend on our products and services worldwide to perform their missions.The Customer Advocate will be involved in many aspects of the customer life cycle within the business’s sales, service, warranty quality aftermarket services, training, product safety, legal, supply chain, production, engineering and advanced concepts to ensure the highest standards of customer assurance. The Customer Advocate will facilitate internal and external communication to achieve outlined goals, resolve escalation, and strengthen customer relationships. The primary objective for the Customer Advocate is to be the single point of contact to resolve escalating issues, build loyalty, and increase responsiveness to customer service issues.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;YOUR IMPACTThese duties are not meant to be all-inclusive and other duties may be assigned:<ul><li>Assume ownership over Aftermarket related issues through various departments to achieve resolution and overall customer satisfaction through problem-solving actions.</li><li>Provide “best in class” service to our diverse customer base as well as an immediate, consistent, and accurate response to customer inquiries telephonically and electronically with friendly, respectful and customer focus demeanor.</li><li>&nbsp;Ability to provide troubleshooting service support and/or parts assistance on Oshkosh Defense products and be able to communicate the aftermarket programs and services.</li><li>Communicate with senior level management team and internal managers including formal presentations, weekly issue reporting, and status on resolution for current technical and escalated issues.</li><li>Analyze and inform both customer and internal managers of trends and opportunities for product improvements and reliability.</li><li>Track notices related to customer service include field bulletins and safety campaigns.</li><li>Support sales goals and assist marketing in the communication, development and maintenance and troubleshooting of parts and programs.</li><li>Participate in continuous training (I&amp;E) opportunities to develop skills to better understand Oshkosh Corporation products, current technology in order to excel at providing customer support and to maintain proficiency on products</li><li>Support Strategic/Assigned Customers (I&amp;E) while demonstrating a professional working relationship</li><li>Participate as a representative for internal Service and Parts meetings (NPD, CSE, Quart, CARB, CIE)</li></ul>MINIMUM QUALIFICATIONS<ul><li>Bachelor’s Degree in a related field and three (3) or more years of relevant experience in manufacturing, customer service, or construction (equivalent to nine (9) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role. </li><li>Ability to travel</li></ul>STANDOUT QUALIFICATIONS<ul><li>Ability to read and apply engineering prints (parts and service manuals), hydraulic &amp; electrical schematics</li><li>Proficient in AWP or TMH Products (Parts or Service)</li><li>Excellent problem-solving capabilities</li></ul>WORKING CONDITIONS The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.<ul><li>This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.</li></ul>

Customer Advocate

About the Job

About the Company

Oshkosh Corporation

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