<div>BranchPattern is a leading consulting engineering and building science firm committed to designing sustainable, innovative, and efficient buildings. Our employees are fun, passionate and innovative change agents that strive to deliver award winning projects. We are looking for talented minds with a common purpose, to improve life through a better built environment, to grow with us. We are seeking a skilled and motivated IT Systems and Support Administrator to join our growing IT team. The ideal candidate will be responsible for managing, maintaining, and supporting our company’s IT infrastructure, providing technical support to employees, performing break-fix and root cause analysis, and supporting the IT Manager. This role requires a proactive individual who can solve problems efficiently and work collaboratively in a fast-paced environment with a variety of systems.   Key Responsibilities: Technical Support: <ul><li>Triage and resolve help.desk tickets in a timely manner </li></ul><ul><li>Provide technical support to end-users, including troubleshooting hardware and software issues </li></ul>System Management: <ul><li>Manage, deploy and maintain the company’s cloud infrastructure and apps </li></ul><ul><li>Support systems and perform troubleshooting </li></ul><ul><li>Root cause Analysis </li></ul><ul><li>Schedule and perform regular system maintenance, including updates and patches. </li></ul><ul><li>Recommend Policy updates </li></ul><ul><li>Be available for occasional after-hours maintenance windows </li></ul>Virtual Desktop Administration: <ul><li>Maintain gold images </li></ul><ul><li>Manage numerous enterprise applications </li></ul>Vendors: <ul><li>Work with vendors to implement new systems </li></ul><ul><li>Work with vendors to escalate and resolve problems </li></ul>Documentation: <ul><li>Create and maintain accurate and up-to-date documentation of system configurations, procedures, and network diagrams. </li></ul>Employee On-boarding <ul><li>Perform employee on-boarding tasks, accounts setup, configuration and role designation </li></ul><ul><li>Manage and lead IT Onboarding training for new-hires</li></ul>Hardware: <ul><li>Hardware Lifecycle Management: Windows laptops, iPads, iPhones, USB Docks and Monitors, Conference Rooms </li></ul><ul><li>Custom Image Management </li></ul><ul><li>Shipping and Receiving </li></ul>Cyber Security <ul><li>Respond to cyber events </li></ul><ul><li>Implement incident response plan </li></ul><ul><li>Isolate and remediate events </li></ul>Remote Offices <ul><li>Periodic travel to remote locations </li></ul><ul><li>On-site installation/troubleshooting/repair </li></ul> Required Qualifications: <ul><li>Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent experience (minimum of 3 – 4 years). </li></ul><ul><li>Proficient with systems including Windows, Windows Server, Active Directory, Azure, Microsoft 365 Administration, VEEAM </li></ul><ul><li>Excellent problem-solving skills and attention to detail. </li></ul><ul><li>Strong communication and interpersonal skills. </li></ul><ul><li>Ability to work independently and as part of a team. </li></ul><ul><li>Knowledge of ticketing systems, escalation and resolution </li></ul><ul><li>Possesses strong project management skills: scheduling meetings, developing agendas, action items </li></ul><ul><li>Demonstrates a growth mentality in an ever-evolving technology environment </li></ul> Desired Qualifications: <ul><li>Relevant certifications (e.g., Microsoft Certified Systems Administrator) are a plus. </li></ul><ul><li>Proficient in system administration concepts </li></ul><ul><li>Knowledge of network and server management, Active Directory Domains, SSL Certificates, DHCP, DNS, cloud computing </li></ul><ul><li>Scripting Experience including Windows Command prompt and Powershell </li></ul>  BranchPattern is a great place to work! BranchPattern is an award winning firm built by engineers and building scientists who genuinely care about improving people’s lives. We are advocates for building a better environment and community. Our employees are progressive, passionate and innovative change agents that strive to deliver high quality projects. If you are ready to make a difference and improve the lives of our communities apply today.  <ul><li>Flexible work hours that allow you to balance work and life.  </li></ul><ul><li>Casual work environment where you can dress for your day.  </li></ul><ul><li>Employee ownership and the freedom to be an entrepreneur.  </li></ul><ul><li>Paid volunteer time and parental leave so you can care for others.  </li></ul><ul><li>Paid birthday holidays and wellness initiatives so you can care for yourself.  </li></ul><ul><li>Genuine and progressive leadership who put people first.  </li></ul><ul><li>Clear career paths and mentors that want you to excel.  </li></ul><ul><li>Paid certifications and memberships to build your leadership in the industry.  </li></ul><ul><li>Fully paid medical, dental, and vision insurance for all employees.  </li></ul><ul><li>Employee Stock Ownership Plan (ESOP) Shares and Profit Sharing.  </li></ul><ul><li>401k with a company match.  </li></ul>  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin </div>

We are a building consultancy dedicated to creating Better Built Environments&reg; through our many interwoven specialisms. Our beliefs are rooted in nature which has taught us that true sustainability sits at the intersection of human experience and environmental stewardship.
Creating truly high-performing buildings is complex, but we believe that it shouldn&rsquo;t feel that way for our clients. By working to tackle the complexity ourselves, we make it easier for our clients to achieve their goals. Our practices are led, and supported, from start to finish by our team of progressive experts in the fields of engineering, architecture, social science, testing and analytics.
We remain committed to our roots in sustainability and are excited to shift the focus to people with our unique Human-Centered Design approach. Everything we do and why we do it is guided by our longstanding purpose of Improving Life through Better Built Environments.
Our name is inspired by the natural environment that lives all around us. Branch patterns are the building blocks of natural systems. Humanity is innately drawn to these elegant and efficient fractals. This deep connection is represented throughout mankind&rsquo;s history of science, art, engineering and architecture. Upon closer look, the buildings and infrastructure we help create are full of branch patterns.

IT Systems and Support Administrator

<div>BranchPattern is a leading consulting engineering and building science firm committed to designing sustainable, innovative, and efficient buildings. Our employees are fun,&nbsp;passionate&nbsp;and innovative change agents that strive to deliver award winning projects. We are looking for talented minds with a common purpose, to improve life through a better built environment, to grow with us.&nbsp;We are&nbsp;seeking&nbsp;a skilled and motivated IT&nbsp;Systems and Support Administrator&nbsp;to join our growing IT team. The ideal candidate will&nbsp;be responsible for&nbsp;managing, maintaining, and supporting our company’s IT infrastructure, providing technical support to employees,&nbsp;performing break-fix and root cause analysis,&nbsp;and supporting the IT Manager.&nbsp;This role requires&nbsp;a proactive&nbsp;individual who can solve problems efficiently and work collaboratively in a&nbsp;fast-paced environment&nbsp;with a variety of systems.&nbsp;&nbsp;&nbsp;Key&nbsp;Responsibilities:&nbsp;Technical Support:&nbsp;<ul><li>Triage&nbsp;and resolve&nbsp;help.desk&nbsp;tickets&nbsp;in a timely&nbsp;manner&nbsp;</li></ul><ul><li>Provide technical support to end-users, including troubleshooting hardware and software&nbsp;issues&nbsp;</li></ul>System Management:&nbsp;<ul><li>Manage,&nbsp;deploy&nbsp;and&nbsp;maintain&nbsp;the company’s cloud infrastructure and&nbsp;apps&nbsp;</li></ul><ul><li>Support&nbsp;systems and perform&nbsp;troubleshooting&nbsp;</li></ul><ul><li>Root&nbsp;cause Analysis&nbsp;</li></ul><ul><li>Schedule and perform regular system maintenance, including updates and patches.&nbsp;</li></ul><ul><li>Recommend Policy&nbsp;updates&nbsp;</li></ul><ul><li>Be available for occasional after-hours maintenance&nbsp;windows&nbsp;</li></ul>Virtual Desktop&nbsp;Administration:&nbsp;<ul><li>Maintain&nbsp;gold&nbsp;images&nbsp;</li></ul><ul><li>Manage&nbsp;numerous&nbsp;enterprise&nbsp;applications&nbsp;</li></ul>Vendors:&nbsp;<ul><li>Work&nbsp;with vendors to implement new&nbsp;systems&nbsp;</li></ul><ul><li>Work&nbsp;with vendors to escalate and resolve&nbsp;problems&nbsp;</li></ul>Documentation:&nbsp;<ul><li>Create and&nbsp;maintain&nbsp;accurate&nbsp;and up-to-date documentation of system configurations, procedures, and network diagrams.&nbsp;</li></ul>Employee&nbsp;On-boarding&nbsp;<ul><li>Perform employee on-boarding tasks, accounts&nbsp;setup,&nbsp;configuration&nbsp;and role&nbsp;designation&nbsp;</li></ul><ul><li>Manage and lead IT Onboarding training for&nbsp;new-hires</li></ul>Hardware:&nbsp;<ul><li>Hardware Lifecycle Management: Windows laptops, iPads, iPhones, USB Docks and Monitors, Conference Rooms&nbsp;</li></ul><ul><li>Custom Image Management&nbsp;</li></ul><ul><li>Shipping and Receiving&nbsp;</li></ul>Cyber Security&nbsp;<ul><li>Respond&nbsp;to&nbsp;cyber&nbsp;events&nbsp;</li></ul><ul><li>Implement incident response&nbsp;plan&nbsp;</li></ul><ul><li>Isolate and remediate&nbsp;events&nbsp;</li></ul>Remote Offices&nbsp;<ul><li>Periodic&nbsp;travel to remote locations&nbsp;</li></ul><ul><li>On-site&nbsp;installation/troubleshooting/repair&nbsp;</li></ul>&nbsp;Required&nbsp;Qualifications:&nbsp;<ul><li>Associate’s&nbsp;degree in Information Technology, Computer Science, or&nbsp;a related&nbsp;field, or equivalent experience&nbsp;(minimum of&nbsp;3&nbsp;–&nbsp;4&nbsp;years).&nbsp;</li></ul><ul><li>Proficient&nbsp;with systems including&nbsp;Windows, Windows Server,&nbsp;Active Directory, Azure,&nbsp;Microsoft 365 Administration,&nbsp;VEEAM&nbsp;</li></ul><ul><li>Excellent&nbsp;problem-solving skills&nbsp;and&nbsp;attention to detail.&nbsp;</li></ul><ul><li>Strong communication&nbsp;and&nbsp;interpersonal skills.&nbsp;</li></ul><ul><li>Ability to work independently and as part of a team.&nbsp;</li></ul><ul><li>Knowledge of ticketing systems,&nbsp;escalation&nbsp;and resolution&nbsp;</li></ul><ul><li>Possesses strong project&nbsp;management skills: scheduling meetings, developing agendas, action&nbsp;items&nbsp;</li></ul><ul><li>Demonstrates a growth&nbsp;mentality&nbsp;in an ever-evolving technology&nbsp;environment&nbsp;</li></ul>&nbsp;Desired&nbsp;Qualifications:&nbsp;<ul><li>Relevant certifications (e.g., Microsoft Certified Systems Administrator) are a plus.&nbsp;</li></ul><ul><li>Proficient in&nbsp;system administration concepts&nbsp;</li></ul><ul><li>Knowledge of network and server management, Active Directory Domains, SSL Certificates, DHCP, DNS,&nbsp;cloud computing&nbsp;</li></ul><ul><li>Scripting Experience including Windows Command prompt and&nbsp;Powershell&nbsp;</li></ul>&nbsp;&nbsp;BranchPattern is&nbsp;a great place&nbsp;to work!&nbsp;BranchPattern is an&nbsp;award winning&nbsp;firm built by engineers and building scientists who genuinely care about improving people’s lives. We are advocates for building a better environment and community. Our employees are progressive,&nbsp;passionate&nbsp;and innovative change agents that strive to deliver high quality projects. If you are ready to&nbsp;make a difference&nbsp;and improve the lives of our&nbsp;communities&nbsp;apply today.&nbsp;&nbsp;<ul><li>Flexible work hours that allow you to balance work and life. &nbsp;</li></ul><ul><li>Casual work environment where you can dress for your day. &nbsp;</li></ul><ul><li>Employee ownership and the freedom to be an entrepreneur. &nbsp;</li></ul><ul><li>Paid volunteer time and parental leave so you can care for others. &nbsp;</li></ul><ul><li>Paid birthday holidays and wellness initiatives so you can care for yourself. &nbsp;</li></ul><ul><li>Genuine and progressive leadership who put people first. &nbsp;</li></ul><ul><li>Clear career paths and mentors that want you to excel. &nbsp;</li></ul><ul><li>Paid certifications and memberships to build your leadership in the industry. &nbsp;</li></ul><ul><li>Fully paid medical, dental, and vision insurance for all employees. &nbsp;</li></ul><ul><li>Employee Stock Ownership Plan (ESOP) Shares and Profit Sharing. &nbsp;</li></ul><ul><li>401k with a company match. &nbsp;</li></ul> &nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender&nbsp;identity&nbsp;or national&nbsp;origin&nbsp;</div>

IT Systems and Support Administrator

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BranchPattern

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