<div>Why Work at SMA America At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy. But we’re not just transforming power — we’re empowering people. We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you’re a sales expert, service pro, or engineering innovator, if you’re ready to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you.</div>POSTITION OVERVIEWThe Regional Expert is responsible for failure analysis of SMA’s Large Scale &amp; Project Solution products. Duties include root cause analyses, repair recommendations, generation of repair estimates, complex troubleshooting, training, and analysis of products and applications. The Regional Expert regularly communicates with other departments to resolve advanced issues and collaborate to improve product quality and serviceability. This role may be performed remotely within the United States, with occasional travel required for field support and collaboration.PRIMARY DUTIES / RESPONSIBILITIES<ul><li>Primary responsibility is data analysis, determining warranty conditions and providing guidance for repair activities to SMA products, such as PV plant, Battery Storage systems, Medium Voltage products, and Power to Gas Solutions.</li><li>Organize and direct system wide analyses when necessary to support technical escalations for SMA customers.</li><li>Preparation of work instructions, process flows, and analyzing various field data.</li><li>Coaching of Field Service Engineers during complex system troubleshooting efforts.</li><li>Interpret advanced measurements, analysis, and reporting on SMA’s Large Scale &amp; Project Solution products installed in power plants.</li><li>Develops a detailed knowledge of SMA’s Large Scale &amp; Project Solution products and associated options.</li><li>Regularly works with high voltage and current for both AC and DC. Also regularly works with computer software and communication protocols of the SMA Large Scale &amp; Project Solution products.</li><li>Maintains a high level of customer satisfaction while striving to lower the costs of field service.</li><li>Occasional travel for field work in collaboration with Field Service Team may be required.</li><li>This role is otherwise remote and does not require daily onsite presence.</li><li>Other duties as may be required or assigned.</li></ul>REQUIRED QUALIFICATIONS<ul><li>A bachelor’s degree in engineering is strongly preferred.</li><li>3 to 5 years of experience in electrical, electronic, medium voltage, and or network communications are strongly preferred.</li><li>Prior experience in the solar energy industry is strongly preferred.</li></ul>PREFERRED QUALIFICATIONS<ul><li>Ability to work nonstandard business hours occasionally to support service customer contracts.</li><li>Knowledge of SMA’s Large Scale and Project Solution product line is strongly preferred.</li><li>Knowledge of solar PV systems, battery systems, medium voltage systems, system design and or inspection is required.</li><li>Knowledge of engineering and mathematical concepts is required.</li><li>Knowledge of power plant measurement devices and techniques is strongly preferred.</li><li>Proficiency in the English language, both written and verbal, is required. Spanish and or German language skills are a plus.</li><li>Technical troubleshooting skills and an attitude of thinking outside of the box is required.</li><li>Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is required.</li><li>Attention to detail and a high level of accuracy are required.</li><li>Strong verbal and written communication skills are required.</li><li>Knowledge of customer service principles and practices are preferred.</li><li>Ability to analyze and solve problems effectively.</li><li>Ability to effectively discuss and present logistics principles to an audience.</li></ul>WE OFFER  <ul><li>Remote work opportunity within the U.S., with occasional travel as needed for field and customer support.</li><li>Salary Range: $28.00 - $33.00 per hour, depending on experience and qualifications</li><li>Comprehensive benefits including health, dental and vision coverage (including $0 premium options)</li><li>401(k) plan with company match</li><li>Opportunities for professional development and training  </li><li>Inclusive, collaborative, and innovative work environment </li></ul><div>Our EEO Policy We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.Our Privacy PolicyDuring your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.If you have any question regarding our privacy policy, please contact us at <a href="mailto:US_DataPrivacy@sma-america.com">US_DataPrivacy@sma-america.com</a>   </div>

Our innovative solutions for solar and storage applications, intelligent energy management systems and modern charging solutions for e-vehicles enable people and companies around the world to achieve greater energy independence. Together with our partners and customers, we are shaping the energy transition. For a climate-friendly, sustainable future.

Regional Expert

<div>Why Work at SMA America At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy. But we’re not just transforming power — we’re empowering people. We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you’re a sales expert, service pro, or engineering innovator, if you’re ready to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you.</div>POSTITION OVERVIEWThe Regional Expert is responsible for failure analysis of SMA’s Large Scale &amp; Project Solution products. Duties include root cause analyses, repair recommendations, generation of repair estimates, complex troubleshooting, training, and analysis of products and applications. The Regional Expert regularly communicates with other departments to resolve advanced issues and collaborate to improve product quality and serviceability. This role may be performed remotely within the United States, with occasional travel required for field support and collaboration.PRIMARY DUTIES / RESPONSIBILITIES<ul><li>Primary responsibility is data analysis, determining warranty conditions and providing guidance for repair activities to SMA products, such as PV plant, Battery Storage systems, Medium Voltage products, and Power to Gas Solutions.</li><li>Organize and direct system wide analyses when necessary to support technical escalations for SMA customers.</li><li>Preparation of work instructions, process flows, and analyzing various field data.</li><li>Coaching of Field Service Engineers during complex system troubleshooting efforts.</li><li>Interpret advanced measurements, analysis, and reporting on SMA’s Large Scale &amp; Project Solution products installed in power plants.</li><li>Develops a detailed knowledge of SMA’s Large Scale &amp; Project Solution products and associated options.</li><li>Regularly works with high voltage and current for both AC and DC. Also regularly works with computer software and communication protocols of the SMA Large Scale &amp; Project Solution products.</li><li>Maintains a high level of customer satisfaction while striving to lower the costs of field service.</li><li>Occasional travel for field work in collaboration with Field Service Team may be required.</li><li>This role is otherwise remote and does not require daily onsite presence.</li><li>Other duties as may be required or assigned.</li></ul>REQUIRED QUALIFICATIONS<ul><li>A bachelor’s degree in engineering is strongly preferred.</li><li>3 to 5 years of experience in electrical, electronic, medium voltage, and or network communications are strongly preferred.</li><li>Prior experience in the solar energy industry is strongly preferred.</li></ul>PREFERRED QUALIFICATIONS<ul><li>Ability to work nonstandard business hours occasionally to support service customer contracts.</li><li>Knowledge of SMA’s Large Scale and Project Solution product line is strongly preferred.</li><li>Knowledge of solar PV systems, battery systems, medium voltage systems, system design and or inspection is required.</li><li>Knowledge of engineering and mathematical concepts is required.</li><li>Knowledge of power plant measurement devices and techniques is strongly preferred.</li><li>Proficiency in the English language, both written and verbal, is required. Spanish and or German language skills are a plus.</li><li>Technical troubleshooting skills and an attitude of thinking outside of the box is required.</li><li>Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is required.</li><li>Attention to detail and a high level of accuracy are required.</li><li>Strong verbal and written communication skills are required.</li><li>Knowledge of customer service principles and practices are preferred.</li><li>Ability to analyze and solve problems effectively.</li><li>Ability to effectively discuss and present logistics principles to an audience.</li></ul>WE OFFER&nbsp;&nbsp;<ul><li>Remote work opportunity within the U.S., with occasional travel as needed for field and customer support.</li><li>Salary Range: $28.00 - $33.00 per hour, depending on experience and qualifications</li><li>Comprehensive benefits including health, dental and vision coverage (including $0 premium options)</li><li>401(k) plan with company match</li><li>Opportunities for professional development and training&nbsp;&nbsp;</li><li>Inclusive, collaborative, and innovative work environment&nbsp;</li></ul><div>Our EEO Policy&nbsp;We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the&nbsp;application.Our Privacy PolicyDuring your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.If you have any question regarding our privacy policy, please contact us at <a href="mailto:US_DataPrivacy@sma-america.com">US_DataPrivacy@sma-america.com</a>&nbsp;&nbsp;&nbsp;</div>

Regional Expert

About the Job

About the Company

SMA America

Similar Jobs

Field Service Engineer (Victoria, TX)

Field Service Engineer (Victoria, TX)

Service Engineer - Needville, TX

Service Engineer - Needville, TX

Field Service Engineer - (Indianapolis, Indiana)

Field Service Engineer - (Indianapolis, Indiana)

Field Service Engineer - (Scranton, Pennsylvania)

Field Service Engineer - (Scranton, Pennsylvania)

BESS O&M Specialist

BESS O&M Specialist

Solar Operations & Maintenance Service Technician

Solar Operations & Maintenance Service Technician

Aramis Site Manager / Owner’s Representative

Aramis Site Manager / Owner’s Representative

Easley Site Manager / Owner’s Representative

Easley Site Manager / Owner’s Representative

Technical Service Representative - Rocklin, CA

Technical Service Representative - Rocklin, CA

Field Quality Technician

Field Quality Technician