We are seeking a Customer Sucess Manager with experience managing clients, preferably in a B2B environment, with a proven track record of renewing contracts, identifying upsell opportunities, and building strong, impactful customer relationships. Our Customer Success team oversees all post-sales activities with our customers—renewable energy developers—including client handoff from sales, quarterly business reviews, expansion and cross-sell opportunities, and renewal of annual contracts.<ul><li>Own a book of customers, driving engagement throughout all stages of the customer journey, including sales handoff, onboarding, adoption, and renewal.</li><li>Drive healthy adoption, net retention, and reduce churn.</li><li>Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.</li><li>Engage with executive sponsors and decision-makers within customer organizations as needed.</li><li>Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe. </li><li>Collaborate with cross-functional PVcase teams, including Sales, Product, and Marketing, to drive a seamless customer journey. </li><li>Act as a customer liaison within the organization, advocating to senior leadership as needed.</li><li>Contribute to process development and organizational growth projects.</li></ul><ul><li>Minimum 2 years of Customer Success experience preferred. </li><li>Renewable Energy industry experience (or experience in a related field) is not required, but a strong plus.</li><li>Demonstrated experience developing and fostering relationships at all levels within customer organizations.</li><li>Strong collaboration skills to effectively collaborate with internal and external teams. </li><li>Accurate forecasting skills and a good understanding of the customer base. </li><li>Conflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals.</li><li>Understanding of customer metrics and the ability to analyze data to drive insights.</li><li>Proficient in using customer relationship management (CRM) software, customer service software, and other relevant tools. Experience with Salesforce and/or Gainsight a strong plus.</li><li>Flexible work environment but an expectation to meet with customers during standard US working hours.</li><li>Outstanding written and verbal communication skills required. Additional language skills are not required, but a strong plus.</li><li>Startup / Scale-up experience preferred. Comfort in fast-evolving environments and a desire to contribute to the continuous improvement of our team.</li></ul><h3>About Us</h3>PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy. Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year. <h3>Get Ready To Enjoy</h3><ul><li>Security for your future with our 401(K) plan, where we match 100% on your first 4% of contributions.</li><li>Health, dental, and vision coverage.</li><li>Flexible vacation policy, with a minimum of 3 weeks off.</li><li>Full training and onboarding program for a seamless start.</li><li>Flexible working hours, harmonizing your personal and professional life.</li><li>Half-day Summer Fridays.</li><li>Unlimited remote work policy.</li><li>Internal transparency with company results and salary system, promoting a culture of trust and collaboration.</li><li>Additional paid vacation days, including birthdays, volunteering, and other occasions.</li></ul>Salary Range: Base starting from $70,000 to $90,000, plus variable commission. Salary range is based on years of experience, experience in the industry, and relevant skill set.Immigration-related employment benefits, for example visa sponsorship, are not available for this position.

PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, and error-prone solar project development process. Our end-to-end solar development platform connects site selection, PV design, and yield estimation. In doing so, we’re not only helping solar teams achieve maximum results in a fraction of the time, we’re accelerating the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.Whether you use a single product or plug into the entire platform, PVcase makes you faster, more precise, and more productive at every stage of solar project development. PVcase is a leading choice for solar energy professionals, and the results speak for themselves. Our platform supports over 1,500 customers in 75+ countries, powering the development of more than 4 TW of projects a year.

Customer Success Manager (US)

We are seeking a Customer Sucess Manager with experience managing clients, preferably in a B2B environment, with a proven track record of renewing contracts, identifying upsell opportunities, and building strong, impactful customer relationships. Our Customer Success team oversees all post-sales activities with our customers—renewable energy developers—including client handoff from sales, quarterly business reviews, expansion and cross-sell opportunities, and renewal of annual contracts.<ul><li>Own a book of customers, driving engagement throughout all stages of the customer journey, including sales handoff, onboarding, adoption, and renewal.</li><li>Drive healthy adoption, net retention, and reduce churn.</li><li>Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products.</li><li>Engage with executive sponsors and decision-makers within customer organizations as needed.</li><li>Own the value proposition for the PVcase multi-product suite, understanding how it can be applied to address specific customer needs across the globe.&nbsp;</li><li>Collaborate with cross-functional PVcase teams, including Sales, Product, and Marketing, to drive a seamless customer journey.&nbsp;</li><li>Act as a customer liaison within the organization, advocating to senior leadership as needed.</li><li>Contribute to process development and organizational growth projects.</li></ul><ul><li>Minimum 2 years of Customer Success experience preferred.&nbsp;</li><li>Renewable Energy industry experience (or experience in a related field) is not required, but a strong plus.</li><li>Demonstrated experience developing and fostering relationships at all levels within customer organizations.</li><li>Strong collaboration skills to effectively collaborate with internal and external teams.&nbsp;</li><li>Accurate forecasting skills and a good understanding of the customer base.&nbsp;</li><li>Conflict-resolution skills to drive closure to customer concerns and open issues; maintain a strong ability to prioritize work against customer goals.</li><li>Understanding of customer metrics and the ability to analyze data to drive insights.</li><li>Proficient in using customer relationship management (CRM) software, customer service software, and other relevant tools. Experience with Salesforce and/or Gainsight a strong plus.</li><li>Flexible work environment but an expectation to meet with customers during standard US working hours.</li><li>Outstanding written and verbal communication skills required. Additional language skills are not required, but a strong plus.</li><li>Startup / Scale-up experience preferred. Comfort in fast-evolving environments and a desire to contribute to the continuous improvement of our team.</li></ul><h3>About Us</h3>PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy. Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year. <h3>Get Ready To Enjoy</h3><ul><li>Security for your future with our 401(K) plan, where we match 100% on your first 4% of contributions.</li><li>Health, dental, and vision coverage.</li><li>Flexible vacation policy, with a minimum of 3 weeks off.</li><li>Full training and onboarding program for a seamless start.</li><li>Flexible working hours, harmonizing your personal and professional life.</li><li>Half-day Summer Fridays.</li><li>Unlimited remote work policy.</li><li>Internal transparency with company results and salary system, promoting a culture of trust and collaboration.</li><li>Additional paid vacation days, including birthdays, volunteering, and other occasions.</li></ul>Salary Range: Base starting&nbsp;from $70,000 to $90,000, plus variable commission. Salary range is based on years of experience, experience in the industry, and relevant skill set.Immigration-related employment benefits, for example visa sponsorship, are not available for this position.

Customer Success Manager (US)

About the Job

About the Company

PVcase

Similar Jobs

Customer Success Associate

Customer Success Associate

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager (French-speaking)

Customer Success Manager (French-speaking)

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Enterprise Customer Success Manager

Enterprise Customer Success Manager