AECOM Information Technology is seeking a Senior Manager to lead our global ServiceNow platform, supporting HRSD, CSM, ITSM, ITAM, ITOM, SPM, CMBD, Knowledge, and Employee/Service Portals. This person will report to the enterprise technology leader with overall accountability across ServiceNow, Safety, and GRC systems. This role is accountable for platform governance, roadmap ownership, cross-functional prioritization, and ensuring the delivery of high-quality solutions aligned with enterprise strategy. The Senior Manager will lead a high-performing team, drive operational excellence, and partner with business and technical stakeholders across a global, matrixed organization.This position offers some flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based in either Houston or Dallas, TX.Key Responsibilities:Governance, Roadmap &amp; Strategic Execution: Own the governance process, define standards, and manage the ServiceNow roadmap to align initiatives with enterprise strategy. Partner with stakeholders to prioritize and execute projects, ensuring operational excellence and adoption.Global ServiceNow Leadership: Lead and manage a team supporting all ServiceNow modules. Provide oversight for operational support, platform enhancements, and delivery of strategic initiatives.Strategic Partnership &amp; Influence: Partner with application business owners and stakeholders across HR, Finance, IT, and Operations to align platform strategy with business objectives, recommend improvements, and ensure enterprise adoption.Program &amp; Project Management: Lead global ServiceNow projects, enhancements, and integrations. Manage dependencies, risks, timelines, and resources to ensure successful delivery.AI &amp; Automation Initiatives: Drive process automation and AI-enabled initiatives leveraging ServiceNow capabilities to improve efficiency, user experience, and enterprise outcomes.Metrics &amp; Reporting: Define and monitor SLAs, KPIs, and platform performance metrics. Provide insights and executive-level reporting to drive informed decision-making.Operational Excellence &amp; Process Improvement:  Drive continuous improvement, monitor performance metrics, and ensure platform stability and efficiency. Establish best practices for development, testing, deployment, and service management.Team Development &amp; Leadership: Manage and develop a high-performing team, setting clear objectives, fostering accountability, and mentoring staff to build capabilities and scale platform impact globally.

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Senior Manager, Global ServiceNow Platform - Hybrid (Dallas/Houston, TX)

AECOM Information Technology is seeking a Senior Manager to lead our global ServiceNow platform, supporting HRSD, CSM, ITSM, ITAM, ITOM, SPM, CMBD, Knowledge, and Employee/Service Portals. This person will report to the enterprise technology leader with overall accountability across ServiceNow, Safety, and GRC systems. This role is accountable for platform governance, roadmap ownership, cross-functional prioritization, and ensuring the delivery of high-quality solutions aligned with enterprise strategy. The Senior Manager will lead a high-performing team, drive operational excellence, and partner with business and technical stakeholders across a global, matrixed organization.This position offers some flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based in either Houston or Dallas, TX.Key Responsibilities:Governance, Roadmap &amp; Strategic Execution: Own the governance process, define standards, and manage the ServiceNow roadmap to align initiatives with enterprise strategy. Partner with stakeholders to prioritize and execute projects, ensuring operational excellence and adoption.Global ServiceNow Leadership: Lead and manage a team supporting all ServiceNow modules. Provide oversight for operational support, platform enhancements, and delivery of strategic initiatives.Strategic Partnership &amp; Influence: Partner with application business owners and stakeholders across HR, Finance, IT, and Operations to align platform strategy with business objectives, recommend improvements, and ensure enterprise adoption.Program &amp; Project Management: Lead global ServiceNow projects, enhancements, and integrations. Manage dependencies, risks, timelines, and resources to ensure successful delivery.AI &amp; Automation Initiatives: Drive process automation and AI-enabled initiatives leveraging ServiceNow capabilities to improve efficiency, user experience, and enterprise outcomes.Metrics &amp; Reporting: Define and monitor SLAs, KPIs, and platform performance metrics. Provide insights and executive-level reporting to drive informed decision-making.Operational Excellence &amp; Process Improvement:&nbsp; Drive continuous improvement, monitor performance metrics, and ensure platform stability and efficiency. Establish best practices for development, testing, deployment, and service management.Team Development &amp; Leadership: Manage and develop a high-performing team, setting clear objectives, fostering accountability, and mentoring staff to build capabilities and scale platform impact globally.

Senior Manager, Global ServiceNow Platform - Hybrid (Dallas/Houston, TX)

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AECOM

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