At Landis+Gyr, we don’t just manage energy — we lead the transformation toward a smarter and more sustainable energy future.With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents we empower utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Our teams are shaping the digital energy era by developing innovative technologies that drive decarbonization, grid modernization, and real-time energy insights. Join us at Landis+Gyr, where we manage energy better! This role is part of Landis+Gyr’s EMEA (Europe, Middle East &amp; Africa) business, which is expected to become an independent company under new ownership by mid-2026, subject to customary regulatory approvals. Joining now means contributing to an exciting phase of transformation — helping shape the future organization while remaining connected to Landis+Gyr’s global values and standards throughout the transition. We are looking for L1 Customer Support Engineer to serve internal and external customers for System Software and/or Device Products. As Customer Support Engineer, you will work on L1 incidents raised by a wide range of utility customers utilising L+G software and systems enabling to manage energy better. You will cooperate with customer service teams, sales engineers and our internal experts from R&amp;D, Project &amp; Product Management, and provide support to customers and sales engineers on the best use of our products. Location: Katowice (PL)Your future responsibilities:<ul><li>Be responsible for providing high quality Level 1 customer service for Landis + Gyr Converge customers</li><li>Resolve problems with the best ability, case escalation to more senior members of the team, or L2</li><li>Provide information regarding customer incident for R&amp;D (L3) to be able to initiate problem management</li><li>Focus on root-cause analysis to resolve a problem</li><li>Provide work-around, technical notes and Knowledge Articles</li><li>Provide additional information and sample devices for L2/L3 by request</li><li>Represent Company in a positive, professional manner when working with both external and internal customers</li><li>Perform other services related tasks as assigned</li><li>Support Sales in technical offer preparation with best practise system project deployment</li></ul> Some of essential requirements:<ul><li>Experience in a B2B customer facing role as HW or SW Support Engineer or Technical customer support role</li><li>Experience with Oracle products, Linux (RHEL, SUSE), Windows Server 2012+, Cloud is nice to have</li><li>Experience in the utility and/or energy management industry is desirable</li><li>Experience in working in multicultural / distributed environment</li><li>Very good communication and negotiation skills with focus on customer </li><li>Problem Solving and Decision Making</li><li>Good comand of English</li></ul>Why Join Us:<ul><li>Be part of a global industry leader at the forefront of energy management solutions.</li><li>Join international Team dedicated to maintain the highest standards of security and security compliance.</li><li>Join community where we respect each other, have open discussion  and cooperate with talented professionals around the world, be inspired and develop yourself.</li></ul> We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.

At Landis+Gyr, we share a collective vision with utility companies and end-use consumers all over the world: manage energy better. For utilities, this means streamlined operations, cost savings, and more reliable customer service. For consumers, this means a smaller environmental footprint, lower cost options, and ways to stay in control of their own energy usage. By harnessing the power of our industry-leading products and solutions, we can work together to create a smarter grid for the benefit of all.

Technical Support Engineer L1

At Landis+Gyr, we don’t just manage energy — we lead the transformation toward a smarter and more sustainable energy future.With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents we empower utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Our teams are shaping the digital energy era by developing innovative technologies that drive decarbonization, grid modernization, and real-time energy insights. Join us at Landis+Gyr, where we manage energy better!&nbsp;This role is part of Landis+Gyr’s EMEA (Europe, Middle East &amp; Africa) business, which is expected to become an independent company under new ownership by mid-2026, subject to customary regulatory approvals. Joining now means contributing to an exciting phase of transformation — helping shape the future organization while remaining connected to Landis+Gyr’s global values and standards throughout the transition.&nbsp;We are looking for L1 Customer Support Engineer to serve internal and external customers for System Software and/or Device Products. As Customer Support Engineer, you will work on L1 incidents raised by a wide range of utility customers utilising L+G software and systems enabling to manage energy better. You will cooperate with customer service teams, sales engineers and our internal experts from R&amp;D, Project &amp; Product Management, and provide support to customers and sales engineers on the best use of our products.&nbsp;Location: Katowice (PL)Your future responsibilities:<ul><li>Be responsible for providing high quality Level 1 customer service for Landis + Gyr Converge customers</li><li>Resolve problems with the best ability, case escalation to more senior members of the team, or L2</li><li>Provide information regarding customer incident for R&amp;D (L3) to be able to initiate problem management</li><li>Focus on root-cause analysis to resolve a problem</li><li>Provide work-around, technical notes and Knowledge Articles</li><li>Provide additional information and sample devices for L2/L3 by request</li><li>Represent Company in a positive, professional manner when working with both external and internal customers</li><li>Perform other services related tasks as assigned</li><li>Support Sales in technical offer preparation with best practise system project deployment</li></ul>&nbsp;Some of essential requirements:<ul><li>Experience in a B2B customer facing role as HW or SW Support Engineer or Technical customer support role</li><li>Experience with Oracle products,&nbsp;Linux (RHEL, SUSE), Windows Server 2012+, Cloud is nice to have</li><li>Experience in the utility and/or energy management industry is desirable</li><li>Experience in working in multicultural / distributed environment</li><li>Very good communication and negotiation skills with focus on customer&nbsp;</li><li>Problem Solving and Decision Making</li><li>Good comand of English</li></ul>Why Join Us:<ul><li>Be part of a global industry leader at the forefront of energy management solutions.</li><li>Join international Team dedicated to maintain the highest standards of security and security compliance.</li><li>Join community where we respect each other, have open discussion&nbsp; and cooperate with talented professionals around the world,&nbsp;be inspired and develop yourself.</li></ul>&nbsp;We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background.&nbsp;We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.

Technical Support Engineer L1New

About the Job

About the Company

Landis+Gyr

Similar Jobs

Sales Engineer

Sales Engineer

After Sales Technical Support & Training Instructor - Baoli EMEA

After Sales Technical Support & Training Instructor - Baoli EMEA

Technical Service Desk Specialist

Technical Service Desk Specialist

Service & Sales Support Engineer

Service & Sales Support Engineer

Application Engineer

Application Engineer

Service Sales Support

Service Sales Support

Customer Service Co-Ordinator

Customer Service Co-Ordinator

Sales Specialist - Maintenance (Gas Insulated Switchgear) 80 - 100% (f/m/d)

Sales Specialist - Maintenance (Gas Insulated Switchgear) 80 - 100% (f/m/d)

IT Support Engineer

IT Support Engineer

Technical Customer Service Advisor

Technical Customer Service Advisor