At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  Reimagine What’s Possible The Customer Master Data Administrator supports all Business Areas within North America and works closely with the Europe, Asia and South America Customer Master Data Teams providing Global support, as needed.<div>You will play a critical role in ensuring the accuracy and integrity of all customer account data across our organization, including Intercompany shipments to Plants and Warehouses and Subcontracting Vendor accounts. You will manage the creation and maintenance of pricing records, customer contracts, formula‑based escalation pricing, and all related charges and surcharges.Adhering to established Global Customer Master Data standards, you will apply your understanding of SAP requirements to determine how customer records should be structured and connected to maintain consistency across Business Areas and Regions. You will also perform routine data quality checks, identify and resolve data gaps, and recommend process improvements that strengthen data governance.This role requires close collaboration with Billing Analysts, Credit and Collections, Customer Service, Compliance and Regulatory teams, IT, and key Commercial partners including Sales, Sales Support, Marketing, and Product Management.</div>What's In It for You: At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below!<ul><li>Affordable Medical, Dental and Vision Insurance (day 1 of employment) </li><li>401k with 100% vested company core and match  </li><li>Paid Vacation, holidays + sick time  </li><li>Paid Parental leave (Up to 8 weeks) </li><li>Backup Child and Adult Care benefit </li><li>Adoption assistance  </li><li>Flexible spending accounts (medical, dependent daycare) </li><li>Life Insurance (AD&amp;D- Paid for by Air Products), Supplemental AD&amp;D </li><li>Legal Plan &amp; Identity theft coverage  </li><li>EAP (Employee Assistance Program) </li><li>Many more supplemental benefits available </li></ul>Required Skills / Abilities: <ul><li>SAP Navigation</li><li>SAP Customer Master Data</li><li>SAP Price Master Data</li><li>SAP Contract Administrator</li><li>SAP Escalation / Formula Pricing</li><li>SAP Complaints</li><li>Global Customer Workbook</li><li>Microsoft Office</li><li>Continuous Improvement</li></ul><ul><li>Strong computer skills including basic knowledge of Microsoft office tools. </li><li>Excellent written/verbal communication skills and interpersonal skills to interact with various departments and teams.</li><li>Detail oriented with the ability to follow complex procedures. </li><li>Excellent organization and prioritization skills with the ability to manage multiple competing priorities and meet required deadlines.</li><li>Strong problem-solving skills.</li><li>Work well in a Team environment and be flexible to adapt with frequent change. </li><li>A self-starter who takes initiative in learning with ability to identify continuous improvement opportunities.</li></ul>Key Job Responsibilities:Support Daily Operations <ul><li>Responsible for executing department tasks to achieve team goals.</li><li>Administration of Global Workbook requests, adhering to CMD Service Level Agreements.</li><li>Administration of non-workbook request activities including, Lost Business, First Fill and Termination Customer Notification Letters.</li><li>Program and administration of Contract Formula Escalations.</li><li>Support after-hours coverage for business-critical requests.</li><li>Perform and adhere to SOX compliance requirements.</li><li>Adhere to documented Global Data Standards for Customer, Price &amp; Contract data.</li><li>Adhere to documented region, business and/or customer specific process Job Aids for Customer, Price &amp; Contract data, including verification of appropriate approvals. </li><li>Perform various data quality checks, including investigation and remediation steps.</li><li>Work closely with Global Customer Master Data Teams and North America LB Sales Support.</li><li>Communicate and resolve cross functional process issues.</li><li>Actively support &amp; participate in projects commissioned to create, update, or enhance Customer Data, Pricing and or Contract Data, including mergers, acquisitions, divestitures, and SAP releases. </li></ul>Minimum Hiring Requirements:<ul><li>A High School Diploma or GED is required.</li><li>SAP experience is a plus, but not mandatory.</li><li>Order to cash process knowledge and/or Liquid Bulk Contract knowledge is preferred but not required.</li></ul>#LI-Onsite Join Air Products, where we proudly value the skills, dedication, and leadership that Veterans bring to the table. As a Veteran-friendly organization, we actively encourage and welcome Veterans to apply for various roles within our company. We recognize the unique strengths and experiences that Veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth.We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products. We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment.      We are an Equal Opportunity Employer (U.S.).  You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.   Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you’ll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.

Air Products (NYSE:APD) is a world-leading industrial gases company in operation for over 80 years focused on serving energy, environmental, and emerging markets. The Company has two growth pillars driven by sustainability. Air Products&rsquo; base business provides essential industrial gases, related equipment and applications expertise to customers in dozens of industries, including refining, chemicals, metals, electronics, manufacturing, and food. The Company also develops, engineers, builds, owns and operates some of the world's largest clean hydrogen projects supporting the transition to low- and zero-carbon energy in the heavy-duty transportation and industrial sectors. Additionally, Air Products is the world leader in the supply of liquefied natural gas process technology and equipment, and provides turbomachinery, membrane systems and cryogenic containers globally.
The Company had fiscal 2023 sales of $12.6 billion from operations in approximately 50 countries and has a current market capitalization of about $65 billion. Approximately 23,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products&rsquo; higher purpose to create innovative solutions that benefit the environment, enhance sustainability and reimagine what's possible to address the challenges facing customers, communities, and the world.&nbsp;

Customer Master Data Administrator

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world. &nbsp;Reimagine What’s Possible The Customer Master Data Administrator supports all Business Areas within North America and works closely with the Europe, Asia and South America Customer Master Data Teams providing Global support, as needed.<div>You will play a critical role in ensuring the accuracy and integrity of all customer account data across our organization, including Intercompany shipments to Plants and Warehouses and Subcontracting Vendor accounts. You will manage the creation and maintenance of pricing records, customer contracts, formula‑based escalation pricing, and all related charges and surcharges.Adhering to established Global Customer Master Data standards, you will apply your understanding of SAP requirements to determine how customer records should be structured and connected to maintain consistency across Business Areas and Regions. You will also perform routine data quality checks, identify and resolve data gaps, and recommend process improvements that strengthen data governance.This role requires close collaboration with Billing Analysts, Credit and Collections, Customer Service, Compliance and Regulatory teams, IT, and key Commercial partners including Sales, Sales Support, Marketing, and Product Management.</div>What's In It for You:&nbsp;At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below!<ul><li>Affordable Medical, Dental and Vision Insurance (day 1 of employment)&nbsp;</li><li>401k with 100% vested company core and match&nbsp;&nbsp;</li><li>Paid Vacation, holidays + sick time&nbsp;&nbsp;</li><li>Paid Parental leave (Up to 8 weeks)&nbsp;</li><li>Backup Child and Adult Care benefit&nbsp;</li><li>Adoption assistance&nbsp;&nbsp;</li><li>Flexible spending accounts (medical, dependent daycare)&nbsp;</li><li>Life Insurance (AD&amp;D- Paid for by Air Products), Supplemental AD&amp;D&nbsp;</li><li>Legal Plan &amp; Identity theft coverage&nbsp;&nbsp;</li><li>EAP (Employee Assistance Program)&nbsp;</li><li>Many more supplemental benefits available&nbsp;</li></ul>Required Skills / Abilities:&nbsp;<ul><li>SAP Navigation</li><li>SAP Customer Master Data</li><li>SAP Price Master Data</li><li>SAP Contract Administrator</li><li>SAP Escalation / Formula Pricing</li><li>SAP Complaints</li><li>Global Customer Workbook</li><li>Microsoft Office</li><li>Continuous Improvement</li></ul><ul><li>Strong computer skills including basic knowledge of Microsoft office tools.&nbsp;</li><li>Excellent written/verbal communication skills and interpersonal skills to interact with various departments and teams.</li><li>Detail oriented with the ability to follow complex procedures.&nbsp;</li><li>Excellent organization and prioritization skills with the ability to manage multiple competing priorities and meet required deadlines.</li><li>Strong problem-solving skills.</li><li>Work well in a Team environment and be flexible to adapt with frequent change.&nbsp;</li><li>A self-starter who takes initiative in learning with ability to identify continuous improvement opportunities.</li></ul>Key Job Responsibilities:Support Daily Operations <ul><li>Responsible for executing department tasks to achieve team goals.</li><li>Administration of Global Workbook requests, adhering to CMD Service Level Agreements.</li><li>Administration of non-workbook request activities including, Lost Business, First Fill and Termination Customer Notification Letters.</li><li>Program and administration of Contract Formula Escalations.</li><li>Support after-hours coverage for business-critical requests.</li><li>Perform and adhere to SOX compliance requirements.</li><li>Adhere to documented Global Data Standards for Customer, Price &amp; Contract data.</li><li>Adhere to documented region, business and/or customer specific process Job Aids for Customer, Price &amp; Contract data, including verification of appropriate approvals.&nbsp;</li><li>Perform various data quality checks, including investigation and remediation steps.</li><li>Work closely with Global Customer Master Data Teams and North America LB Sales Support.</li><li>Communicate and resolve cross functional process issues.</li><li>Actively support &amp; participate in projects commissioned to create, update, or enhance Customer Data, Pricing and or Contract Data, including mergers, acquisitions, divestitures, and SAP releases.&nbsp;</li></ul>Minimum Hiring Requirements:<ul><li>A High School Diploma or GED is required.</li><li>SAP experience is a plus, but not mandatory.</li><li>Order to cash process knowledge and/or Liquid Bulk Contract knowledge is preferred but not required.</li></ul>#LI-Onsite&nbsp;Join Air Products, where we proudly value the skills, dedication, and leadership that Veterans bring to the table. As a Veteran-friendly organization, we actively encourage and welcome Veterans to apply for various roles within our company. We recognize the unique strengths and experiences that Veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth.We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.&nbsp;We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment. &nbsp;  &nbsp; We are an Equal Opportunity Employer (U.S.). &nbsp;You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status. &nbsp; Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you’ll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist. &nbsp;

Customer Master Data Administrator

About the Job

About the Company

Air Products

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