Location:Zurich, Zurich, SwitzerlandJob ID: R0117148Date Posted:2026-01-26Company Name:HITACHI ENERGY LTDProfession (Job Category):Administration &amp; FacilitiesJob Schedule: Full timeRemote:NoJob Description:The opportunity Join our Services team and shape meaningful customer experiences in a supportive environment. You work with colleagues who value collaboration, curiosity, and continuous learning. You contribute to projects that improve customer journeys and strengthen service excellence. You grow through hands‑on work, open feedback, and inspiring global interactions. You develop your skills in a space that welcomes diverse perspectives and encourages innovation. How you'll make an impact<ul><li>Assist in mapping and analyzing existing customer service processes to identify pain points and areas for improvement</li><li>Support the development and implementation of strategies to enhance the overall customer experience, including digital and traditional touchpoints</li><li>Collect and analyze customer feedback data (surveys, interviews, support tickets) to identify trends and actionable insights</li><li>Participate in continuous improvement projects, utilizing methodologies such as Lean, Six Sigma, or similar, to streamline service operations and reduce inefficiencies</li><li>Collaborate with various internal departments (e.g., Sales, Operations, Technical Support) to ensure a holistic approach to customer satisfaction</li><li>Help prepare reports and presentations on project progress, customer experience metrics, and improvement recommendations for management review</li><li>Conduct research on industry best practices in customer experience and continuous improvement within the energy sector</li><li>Support the creation of documentation and training materials related to new processes or improved customer interactions</li></ul> Your background<ul><li>Currently pursuing a Bachelor's or Master's degree in Business Administration, Industrial Engineering, Operations Management, Marketing, or a related field</li><li>Strong analytical and problem-solving skills with an ability to interpret data and draw meaningful conclusions</li><li>Excellent communication (written and verbal) and interpersonal skills, with the ability to collaborate effectively in a team environment</li><li>Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) is essential, familiarity with continuous improvement methodologies (e.g., Lean, Six Sigma, Agile) is a plus</li><li>Demonstrated interest in customer experience, service delivery, and operational excellence</li><li>Ability to work independently and manage multiple tasks in a fast-paced setting</li></ul>More about usWe are a technology-driven company with a strong focus on innovation, continuous improvement, and sustainable manufacturing. We offer flexible working conditions, dedicated mentorship, and a supportive, inclusive environment where you can grow personally and professionally – empowering you to thrive while balancing life and work. We look forward to receiving your application, including a brief cover letter and a transcript of records, along with your CV. Non-EU/EFTA citizens, please note that an official university certificate showing that an internship is a mandatory part of your studies is required.  <h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Internship in Customer Experience and Continuous Improvement 80 - 100% (f/m/d)

Location:Zurich, Zurich, SwitzerlandJob ID: R0117148Date Posted:2026-01-26Company Name:HITACHI ENERGY LTDProfession (Job Category):Administration &amp; FacilitiesJob Schedule:&nbsp;Full timeRemote:NoJob Description:The opportunity Join our Services team and shape meaningful customer experiences in a supportive environment. You work with colleagues who value collaboration, curiosity, and continuous learning. You contribute to projects that improve customer journeys and strengthen service excellence. You grow through hands‑on work, open feedback, and inspiring global interactions. You develop your skills in a space that welcomes diverse perspectives and encourages innovation. How you'll make an impact<ul><li>Assist in mapping and analyzing existing customer service processes to identify pain points and areas for improvement</li><li>Support the development and implementation of strategies to enhance the overall customer experience, including digital and traditional touchpoints</li><li>Collect and analyze customer feedback data (surveys, interviews, support tickets) to identify trends and actionable insights</li><li>Participate in continuous improvement projects, utilizing methodologies such as Lean, Six Sigma, or similar, to streamline service operations and reduce inefficiencies</li><li>Collaborate with various internal departments (e.g., Sales, Operations, Technical Support) to ensure a holistic approach to customer satisfaction</li><li>Help prepare reports and presentations on project progress, customer experience metrics, and improvement recommendations for management review</li><li>Conduct research on industry best practices in customer experience and continuous improvement within the energy sector</li><li>Support the creation of documentation and training materials related to new processes or improved customer interactions</li></ul> Your background<ul><li>Currently pursuing a Bachelor's or Master's degree in Business Administration, Industrial Engineering, Operations Management, Marketing, or a related field</li><li>Strong analytical and problem-solving skills with an ability to interpret data and draw meaningful conclusions</li><li>Excellent communication (written and verbal) and interpersonal skills, with the ability to collaborate effectively in a team environment</li><li>Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) is essential, familiarity with continuous improvement methodologies (e.g., Lean, Six Sigma, Agile) is a plus</li><li>Demonstrated interest in customer experience, service delivery, and operational excellence</li><li>Ability to work independently and manage multiple tasks in a fast-paced setting</li></ul>More about usWe are a technology-driven company with a strong focus on innovation, continuous improvement, and sustainable manufacturing. We offer flexible working conditions, dedicated mentorship, and a supportive, inclusive environment where you can grow personally and professionally – empowering you to thrive while balancing life and work. We look forward to receiving your application, including a brief cover letter and a transcript of records, along with your CV. Non-EU/EFTA citizens, please note that an official university certificate showing that an internship is a mandatory part of your studies is required. &nbsp;<h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.&nbsp;</h2>

Internship in Customer Experience and Continuous Improvement 80 - 100% (f/m/d)

About the Job

About the Company

HITACHI ENERGY

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