Location:Vaesteras, Vastmanland County, SwedenJob ID: R0108922Date Posted:2026-01-26Company Name:HITACHI ENERGY SWEDEN ABProfession (Job Category):Engineering &amp; ScienceJob Schedule: Full timeRemote:NoJob Description:The opportunityWe are looking for a Technical Support Engineer – Application Specialist to join our global organization. In this role, you will provide advanced technical expertise and consultation to our customers, supporting application‑related challenges across power systems and substation automation.You will work closely with global customers as well as internal functions such as R&amp;D, Application Engineering, Failure Analysis, and After Sales Service, contributing to high‑quality solutions and continuous improvement. This is a visible and technically challenging role in an international environment, where your expertise directly supports customer success and operational reliability.How you’ll make an impact<ul><li>Provide advanced technical support and consultation for customer application‑related issues</li><li>Analyze and troubleshoot complex cases to identify root causes, including incorrect configurations, parameters, and settings</li><li>Resolve high‑complexity cases raised through the customer support portal in a professional and efficient manner</li><li>Guide customers on hardware and firmware upgrades as well as application optimization</li><li>Build and maintain strong customer relationships by delivering reliable technical support at a high technical level</li><li>Take ownership of assigned cases and manage priorities in a high‑workload, global environment</li><li>Contribute to continuous improvement of processes, tools, and ways of working</li></ul>Your background<ul><li>Master of Science or PhD in Electrical Engineering, preferably with a focus on Power Systems</li><li>Minimum 5 years of experience in technical support, application engineering, or a similar role</li><li>Solid experience working in customer support services within an international environment</li><li>Strong knowledge of power systems, protection, and control</li><li>Experience with substation automation and communication protocols such as IEC 61850, Modbus, DNP3, and IEC 103</li><li>Familiarity with IED engineering tools and secondary injection testing (e.g. Omicron)</li><li>Experience in commissioning and testing is considered a merit</li><li>Fluency in English, both written and spoken; additional languages are a plus</li></ul>What we offer<ul><li>Collective agreement</li><li>Flexible working time</li><li>Healthcare and wellness allowance</li><li>Excellent career opportunities within Hitachi Energy, both in Sweden and globally</li><li>Mentor support during onboarding</li><li>Continuous learning through training and development programs</li><li>A diverse and inclusive workplace with 70+ nationalities represented in Sweden</li><li>Supplementary compensation for parental leave</li><li>Employee Benefit Portal with thousands of discounts and perks</li></ul>More about usAre you passionate about technology and customer value? Do you enjoy solving complex technical challenges in a global environment? Applications will be reviewed on an ongoing basis so don’t delay - apply today!  Hiring Manager Ziaedin Hassani, Ziaedin.hassani@hitachienergy.com, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Klas Koppari +46 107 38 13 45; Unionen: Fredrik W Nordin, +46 107 38 15 12; Ledarna: Frank Hollstedt, +46 107 38 70 43. All other questions can be directed to Talent Partner Malin Johansson, malin.johansson@hitachienergy.com. <h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Technical Support Engineer – Application Specialist

Location:Vaesteras, Vastmanland County, SwedenJob ID: R0108922Date Posted:2026-01-26Company Name:HITACHI ENERGY SWEDEN ABProfession (Job Category):Engineering &amp; ScienceJob Schedule:&nbsp;Full timeRemote:NoJob Description:The opportunityWe are looking for a Technical Support Engineer – Application Specialist to join our global organization. In this role, you will provide advanced technical expertise and consultation to our customers, supporting application‑related challenges across power systems and substation automation.You will work closely with global customers as well as internal functions such as R&amp;D, Application Engineering, Failure Analysis, and After Sales Service, contributing to high‑quality solutions and continuous improvement. This is a visible and technically challenging role in an international environment, where your expertise directly supports customer success and operational reliability.How you’ll make an impact<ul><li>Provide advanced technical support and consultation for customer application‑related issues</li><li>Analyze and troubleshoot complex cases to identify root causes, including incorrect configurations, parameters, and settings</li><li>Resolve high‑complexity cases raised through the customer support portal in a professional and efficient manner</li><li>Guide customers on hardware and firmware upgrades as well as application optimization</li><li>Build and maintain strong customer relationships by delivering reliable technical support at a high technical level</li><li>Take ownership of assigned cases and manage priorities in a high‑workload, global environment</li><li>Contribute to continuous improvement of processes, tools, and ways of working</li></ul>Your background<ul><li>Master of Science or PhD in Electrical Engineering, preferably with a focus on Power Systems</li><li>Minimum 5 years of experience in technical support, application engineering, or a similar role</li><li>Solid experience working in customer support services within an international environment</li><li>Strong knowledge of power systems, protection, and control</li><li>Experience with substation automation and communication protocols such as IEC 61850, Modbus, DNP3, and IEC 103</li><li>Familiarity with IED engineering tools and secondary injection testing (e.g. Omicron)</li><li>Experience in commissioning and testing is considered a merit</li><li>Fluency in English, both written and spoken; additional languages are a plus</li></ul>What we offer<ul><li>Collective agreement</li><li>Flexible working time</li><li>Healthcare and wellness allowance</li><li>Excellent career opportunities within Hitachi Energy, both in Sweden and globally</li><li>Mentor support during onboarding</li><li>Continuous learning through training and development programs</li><li>A diverse and inclusive workplace with 70+ nationalities represented in Sweden</li><li>Supplementary compensation for parental leave</li><li>Employee Benefit Portal with thousands of discounts and perks</li></ul>More about usAre you passionate about technology and customer value? Do you enjoy solving complex technical challenges in a global environment? Applications will be reviewed on an ongoing basis so don’t delay - apply today!&nbsp;&nbsp;Hiring Manager Ziaedin Hassani, Ziaedin.hassani@hitachienergy.com, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Klas Koppari +46 107 38 13 45; Unionen: Fredrik W Nordin, +46&nbsp;107 38 15 12; Ledarna: Frank Hollstedt, +46&nbsp;107 38 70 43. All other questions can be directed to Talent Partner Malin Johansson, malin.johansson@hitachienergy.com.&nbsp;<h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.&nbsp;</h2>

Technical Support Engineer – Application Specialist

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HITACHI ENERGY

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