<p><b><span>Working at Freudenberg: We will wow your world!</span></b></p><p style="text-align:inherit;"></p><p style="text-align:inherit;"></p><h1><span>Responsibilities:</span></h1><p style="text-align:inherit;"></p><p style="text-align:inherit;"></p><ul><li>Provide Tier 1 technical support for end users via phone, email, chat, or ticketing system</li><li>Troubleshoot basic hardware, software, network, and application issues</li><li>Assist with password resets, account provisioning, and access requests</li><li>Document incidents, service requests, and resolutions accurately in the IT ticketing system</li><li>Escalate more complex issues to senior IT staff following established procedures</li><li>Support hardware setup, deployment, and inventory (laptops, peripherals, mobile devices)</li><li>Assist with maintaining knowledge base articles and standard operating procedures</li><li>Deliver excellent customer service while supporting multiple requests in a fast-paced environment</li><li>Comply with IT security policies, procedures, and data protection standards</li></ul><p style="text-align:inherit;"></p><p style="text-align:inherit;"></p><h1><span>Qualifications:</span></h1><p style="text-align:inherit;"></p><p style="text-align:inherit;"></p><ul><li><h2>First or Second year student pursuing or recently completed a Bachelor’s degree in; Information Technology; Computer Science; Management Information Systems</h2></li><li>Prior IT support, customer service, or technical troubleshooting experience is a plus but not required</li><li><div>Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications</div></li><li><div>Familiarity with Microsoft 365, email systems, and basic networking concepts preferred</div></li><li><div>Strong customer service mindset and professional communication skills</div></li></ul><p style="text-align:inherit;"></p><p style="text-align:inherit;"></p><p style="text-align:left;"><span>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.</span></p><p style="text-align:inherit;"></p><p style="text-align:inherit;"></p>Freudenberg-NOK General Partnership

<p>Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.</p>
<p>The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.</p>

IT Service Desk Co-Op

<p><b><span>Working at Freudenberg: We will wow your world!</span></b></p><p></p><p></p><h1><span>Responsibilities:</span></h1><p></p><p></p><ul><li>Provide Tier 1 technical support for end users via phone, email, chat, or ticketing system</li><li>Troubleshoot basic hardware, software, network, and application issues</li><li>Assist with password resets, account provisioning, and access requests</li><li>Document incidents, service requests, and resolutions accurately in the IT ticketing system</li><li>Escalate more complex issues to senior IT staff following established procedures</li><li>Support hardware setup, deployment, and inventory (laptops, peripherals, mobile devices)</li><li>Assist with maintaining knowledge base articles and standard operating procedures</li><li>Deliver excellent customer service while supporting multiple requests in a fast-paced environment</li><li>Comply with IT security policies, procedures, and data protection standards</li></ul><p></p><p></p><h1><span>Qualifications:</span></h1><p></p><p></p><ul><li><h2>First or Second year student pursuing or recently completed a Bachelor’s degree in; Information Technology; Computer Science; Management Information Systems</h2></li><li>Prior IT support, customer service, or technical troubleshooting experience is a plus but not required</li><li><div>Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications</div></li><li><div>Familiarity with Microsoft 365, email systems, and basic networking concepts preferred</div></li><li><div>Strong customer service mindset and professional communication skills</div></li></ul><p></p><p></p><p><span>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.</span></p><p></p><p></p>Freudenberg-NOK General Partnership

IT Service Desk Co-Op

About the Job

About the Company

Freudenberg

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