Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><div><ul><li>Shape IT service strategy by providing subject matter expertise and aligning services with business needs.</li><li>Support design &amp; architecture with technical input to ensure effective, feasible solutions.</li><li>Contribute to governance by helping maintain compliance with standards, policies, and guidelines.</li><li>Lead service implementation &amp; transition, ensuring smooth handover and stakeholder coordination.</li><li>Manage daily operations to maintain stable, secure, and efficient IT service performance.</li><li>Drive continuous improvement to enhance service quality, reliability, and efficiency.</li><li>Maintain accurate documentation and promote effective knowledge sharing across teams.</li><li>Support resource &amp; financial planning by providing insights on staffing, cost control, and budgets.</li><li>Assist with escalations by offering technical expertise for timely issue resolution.</li><li>Participate in service‑related projects, ensuring delivery aligned with goals and standards.</li></ul></div><h1>Qualifications:</h1><ul><li>Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience, combined with several years of relevant work experience.</li><li>3 years of experience in managing or supporting Service Desk activities, Workplace Life Cycle, Client Configuration, Mobile Device and / or Client Access &amp; Policy services.</li><li>Proficiency in IT FrontEnd Services, processes and tools.</li><li>Strong understanding of ITIL processes.</li><li>Excellent communication and stakeholder management skills.</li><li>Analytical and problem-solving abilities.</li></ul>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Chem-Trend Limited Partnership

Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.
The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.

IT Senior Support Analyst

Working at Freudenberg: We will wow your world!<h1>Responsibilities:</h1><div><ul><li>Shape IT service strategy by providing subject matter expertise and aligning services with business needs.</li><li>Support design &amp; architecture with technical input to ensure effective, feasible solutions.</li><li>Contribute to governance by helping maintain compliance with standards, policies, and guidelines.</li><li>Lead service implementation &amp; transition, ensuring smooth handover and stakeholder coordination.</li><li>Manage daily operations to maintain stable, secure, and efficient IT service performance.</li><li>Drive continuous improvement to enhance service quality, reliability, and efficiency.</li><li>Maintain accurate documentation and promote effective knowledge sharing across teams.</li><li>Support resource &amp; financial planning by providing insights on staffing, cost control, and budgets.</li><li>Assist with escalations by offering technical expertise for timely issue resolution.</li><li>Participate in service‑related projects, ensuring delivery aligned with goals and standards.</li></ul></div><h1>Qualifications:</h1><ul><li>Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience, combined with several years of relevant work experience.</li><li>3 years of experience in managing or supporting Service Desk activities, Workplace Life Cycle, Client Configuration, Mobile Device and / or Client Access &amp; Policy services.</li><li>Proficiency in IT FrontEnd Services, processes and tools.</li><li>Strong understanding of ITIL processes.</li><li>Excellent communication and stakeholder management skills.</li><li>Analytical and problem-solving abilities.</li></ul>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Chem-Trend Limited Partnership

IT Senior Support Analyst

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About the Company

Freudenberg

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