The Customer Service Supervisor has responsibilities that may include but are not limited to; recruitment and performance management, expediting freight approvals in constrained supply situations, driving defined productivity improvement activities and coaching and developing a team to ensure effective management of customers escalations and operational excellence.General Responsibilities • Supervises the team by assigning individual tasks related to customer interaction, supply coverage overview, invenotry status etc. • Reviews daily reports to identify performance gaps and to drive performance and improve processes • Arranges timely assesments regarding customer allocation and workload within the team, and works on balancing resources • Coordinates work schedules and secures sufficient back-up within the team to cover business requirements • Arranges individual meetings to address performance, provide coaching and discuss development plans • Coordinates regular team meetings to keep the team informed and align priorities • Supervises the team’s performance and drives permanent corrective actions to identified gaps/ root cause/ problem solving • Collaborates with other managers, supervisors, team leaders across the local CS organization to leverage on resources, gain know-how/ best practices, etc. Experience / Qualifications • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience. • Ability to lead, coach, and develop team members • Holds self and others accountable to achieving goals and standards • Ability to work in a fast-paced environment to handle multiple competing tasks and demands • Strong communication skills; oral, written and presentation • Strong organization, planning and time management skills to achieve results • Strong personal and professional ethical values and integrity • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) • Strong interpersonal &amp; collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers<h1>SmarterTogether</h1><ul><li>Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing</li><li>Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication</li><li> As OneSensata, we are working together to make things work together </li></ul>Click here to view <a href="https://www.sensata.com/sensata-recruitment-privacy-policy">Sensata Recruitment Privacy Statement</a>Click here to view our <a href="https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf">Sensata Recruitment Privacy Statement for China</a>NOTE:  If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly.  Type "FIND JOBS" in the Workday search bar.

Since 1963, Dynapower has provided power electronics solutions, along with an array of aftermarket services focused on continuous reliability and efficiency to an ever-expanding global customer base. We are a trusted leader in all types of power conversion equipment including high power rectifiers, inverters, DC/DC converters, integrated battery energy storage systems and transformers for use in hydrogen, e-mobility, energy storage, industrial, mining, defense and research applications. With headquarters and a 150,000 square-foot vertically integrated manufacturing facility in South Burlington, VT, Dynapower is collaborating with our partners and clients to shift the way our world uses power and advance our resilient, clean energy future.

Supply Chain Customer Service Supervisor

The Customer Service Supervisor has responsibilities that may include but are not limited to; recruitment and performance management, expediting freight approvals in constrained supply situations, driving defined productivity improvement activities and coaching and developing a team to ensure effective management of customers escalations and operational excellence.General Responsibilities • Supervises the team by assigning individual tasks related to customer interaction, supply coverage overview, invenotry status etc. • Reviews daily reports to identify performance gaps and to drive performance and improve processes • Arranges timely assesments regarding customer allocation and workload within the team, and works on balancing resources • Coordinates work schedules and secures sufficient back-up within the team to cover business requirements • Arranges individual meetings to address performance, provide coaching and discuss development plans • Coordinates regular team meetings to keep the team informed and align priorities • Supervises the team’s performance and drives permanent corrective actions to identified gaps/ root cause/ problem solving • Collaborates with other managers, supervisors, team leaders across the local CS organization to leverage on resources, gain know-how/ best practices, etc. Experience / Qualifications • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience. • Ability to lead, coach, and develop team members • Holds self and others accountable to achieving goals and standards • Ability to work in a fast-paced environment to handle multiple competing tasks and demands • Strong communication skills; oral, written and presentation • Strong organization, planning and time management skills to achieve results • Strong personal and professional ethical values and integrity • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) • Strong interpersonal &amp; collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers<h1>SmarterTogether</h1><ul><li>Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing</li><li>Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication</li><li>&nbsp;As OneSensata, we are working together to make things work together&nbsp;</li></ul>Click here to view <a href="https://www.sensata.com/sensata-recruitment-privacy-policy">Sensata Recruitment Privacy Statement</a>Click here to view our <a href="https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf">Sensata Recruitment Privacy Statement for China</a>NOTE:&nbsp; If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet&nbsp;to apply directly.&nbsp; Type "FIND JOBS" in the Workday search bar.

Supply Chain Customer Service Supervisor

About the Job

About the Company

Dynapower

Similar Jobs

Supply Chain Customer Service Expert

Supply Chain Customer Service Expert

Production Supervisor Aftermarket

Production Supervisor Aftermarket

Customer Service Representative

Customer Service Representative

Sales Specialist

Sales Specialist

Service Coordinator

Service Coordinator

Sales Specialist

Sales Specialist

Supply Chain Customer Service Expert

Supply Chain Customer Service Expert

Manager, Supplier Quality

Manager, Supplier Quality

Account Manager

Account Manager

Sales Support

Sales Support