Provides pre- and post-sale customer service and support to business and/or end-consumer customers via phone, online chat or text.Activities include facilitating resolutions of complex issues requiring research and follow-up with customer, discretely managing complaint resolutions with customers and utilizing other contact center complaint handling units to assist in complaint resolution. Activities further include acting as liaison between customers, production and distribution departments related to specific customer orders, responding to a high volume of low complexity general inquiries and providing responses to customer inquiries. Furthermore, recommends alternative products or services (e.g., warranties) as part of customer issue resolution.

Stora Enso is the global rethinker of the paper, biomaterials, wood products and packaging industry. They always rethink the old and expand to the new to offer our customers innovative solutions based on renewable materials. Stora Enso employs some 29000 people worldwide, and is a publicly traded company listed in Helsinki and Stockholm.

Customer Service Specialist

About the Job

About the Company

Stora Enso

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