<h2>Overview</h2>NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our people helped write some of America's bedrock environmental laws, including the Clean Water Act and many of the implementing regulations. Today, our team of more than 700 lawyers, scientists, economists, policy advocates, communications experts, and others work across the United States and the globe from our offices in Beijing; Chicago; New Delhi; New York; San Francisco; Santa Monica; and Washington, D.C. NRDC is seeking a Senior Director, CRM Operations and Data Analytics to work with the IT team in our Washington D.C. office. Position Summary The Senior Director of CRM Operations &amp; Data Analytics is a strategic and hands-on leader responsible for the vision, performance, and evolution of the organization’s CRM platform and enterprise data analytics capabilities. This role ensures that CRM and data are leveraged as mission-critical assets to drive operational excellence, informed decision-making, and measurable impact across the organization.Partnering closely with Development, Programs, Finance, Digital Advocacy and Fundraising, and Executive Leadership, this role translates organizational goals into scalable CRM solutions, trusted data, and actionable insights. The Senior Director leads platform strategy, data governance, analytics delivery, and a team of CRM and data professionals, while fostering a culture of data-driven decision-making.<h2>Responsibilities</h2>CRM Platform Strategy &amp; Operations<ul> <li>Own the overall vision, roadmap, and lifecycle management of the organization’s CRM platform.</li> <li>Ensure the CRM effectively supports fundraising, constituent engagement, programs, reporting, and compliance needs.</li> <li>Lead platform governance, release management, enhancements, integrations, and vendor relationships.</li> <li>Establish and maintain best practices for CRM configuration, security, scalability, and performance.</li> <li>Balance technical debt, user experience, and innovation in a complex nonprofit environment.</li></ul>Data Analytics &amp; Insights<ul> <li>Define and execute an enterprise data and analytics strategy aligned with organizational priorities.</li> <li>Oversee development of dashboards, reports, and analytical products that provide actionable insights for leadership and teams.</li> <li>Enable advanced analytics capabilities such as trend analysis, forecasting, segmentation, and impact measurement (as appropriate).</li> <li>Ensure consistent definitions, metrics, and KPIs across departments.</li></ul>Data Governance &amp; Quality<ul> <li>Establish and enforce data governance frameworks, including data standards, stewardship, and accountability.</li> <li>Ensure data accuracy, integrity, privacy, and compliance with regulatory and donor requirements.</li> <li>Drive continuous improvement in data quality and usability across systems.</li></ul>Leadership &amp; Team Management<ul> <li>Lead, mentor, and grow a high-performing team of CRM administrators, developers, analysts, and data specialists.</li> <li>Clarify roles, responsibilities, and career paths to support engagement and retention.</li> <li>Foster a collaborative, service-oriented culture that balances responsiveness with strategic discipline.</li></ul>Stakeholder Partnership &amp; Change Leadership<ul> <li>Act as a trusted advisor to senior leaders and department heads on CRM and data strategy.</li> <li>Translate business needs into technical and analytical solutions.</li> <li>Lead organizational change related to data adoption, CRM process improvements, and new capabilities.</li> <li>Promote data literacy and adoption through training, communication, and enablement.</li></ul>Financial &amp; Vendor Management<ul> <li>Manage budgets related to CRM, analytics tools, and consulting partners.</li> <li>Evaluate and manage vendors, system integrators, and third-party tools to maximize value and ROI.</li></ul><h2>Qualifications</h2>Minimum Education &amp; Experience<ul> <li>Bachelor’s degree in Information Systems, Data Analytics, Business, or a related field.</li> <li>10+ years of progressive experience in CRM management, data analytics, or enterprise systems leadership.</li> <li>5+ years of people management experience, including leading technical and analytical teams.</li> <li>Demonstrated experience owning and scaling a CRM platform (Salesforce or equivalent strongly preferred).</li> <li>Salesforce certifications.</li> <li>Experience in Project/Portfolio Management.</li> <li>Experience in a nonprofit, mission-driven, or highly matrixed organization preferred.</li> <li>Experience with Moden Data Tools – Snowflake, dbt, Workato, Tableau preferred.</li></ul>Skills, Abilities, Competencies<ul> <li>Strong understanding of data analytics, reporting, and data governance principles</li> <li>Proven ability to partner with non-technical stakeholders and executive leadership</li> <li>Familiarity with fundraising, donor management, or constituent engagement data</li> <li>Familiarity with Project Management Tools – Asana</li> <li>Strategic thinking and execution</li> <li>Data-driven decision-making</li> <li>Change management and influence</li> <li>Systems thinking and problem-solving</li> <li>Strong communication and storytelling with data</li> <li>People leadership and talent development</li></ul>NRDC is committed to advancing diversity, equity, and inclusion, both in our work and in our workplace. We believe that celebrating and actively welcoming diverse voices and perspectives is essential to solving the planet's most pressing environmental problems, and we encourage applications from candidates whose identities have been historically under-represented in the environmental movement. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, gender, gender identity or expression, marital status, sexual orientation, national origin, citizenship, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We offer competitive salaries, excellent benefits, and a supportive working environment. Salary is based on a nonprofit scale and is commensurate with skills and experience. Internal equity will be reviewed and considered to determine a final offer. For this position, the salary range is $185,000 to $200,000. NRDC operates under a hybrid work model. Employees are required to come to the office 8 days per month. As a science-based organization, NRDC aims to do our part to help contain the COVID-19 public health crisis. For the sake of health, safety, and equity, we ask that people be vaccinated unless they have an approved medical or religious accommodation or other exemption in accordance with state and local law. We consider a person to be vaccinated two weeks after receiving one full course of a CDC-approved vaccine. In accordance with state or local law, new hires will be asked to attest to vaccination, those wishing to do so may request medical or religious accommodations or other exemptions via NRDC Employee Relations. NRDC treats all vaccine-related data confidentially, in keeping with local, state, and federal laws. To apply, visit www.nrdc.org/careers and upload your résumé and cover letter. Please mention where you saw this posting and upload any additional materials that showcase your abilities. Due to the high volume of applications, we will contact only those candidates we would like to interview. Please no phone calls, emails, or in-person résumé drop-offs. If you experience technical problems while applying or if you are a person with a disability and need assistance applying online, please reach out to iCIMS Customer Care at 1-800-889-4422. For more about NRDC, visit www.nrdc.org.

The Natural Resources Defense Council (NRDC) is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our staff helped write some of America's bedrock environmental laws, including the Clean Water Act, and many of the implementing regulations. Today, our staff of more than 700 lawyers, scientists, economists, policy advocates, communications experts, and others work across the United States and internationally from our offices in New York; Washington, D.C.; Chicago; Santa Monica; San Francisco; Bozeman, Montana; and Beijing.

Senior Director, CRM Operations and Data Analytics

<h2>Overview</h2>NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our people helped write some of America's bedrock environmental laws, including the Clean Water Act and many of the implementing regulations. Today, our team of more than 700 lawyers, scientists, economists, policy advocates, communications experts, and others work across the United States and the globe from our offices in Beijing; Chicago; New Delhi; New York; San Francisco; Santa Monica; and Washington, D.C.&nbsp;NRDC is seeking a Senior Director, CRM Operations and Data Analytics to work with the IT team in our Washington D.C. office.&nbsp;Position Summary&nbsp;The Senior Director of CRM Operations &amp; Data Analytics is a strategic and hands-on leader responsible for the vision, performance, and evolution of the organization’s CRM platform and enterprise data analytics capabilities. This role ensures that CRM and data are leveraged as mission-critical assets to drive operational excellence, informed decision-making, and measurable impact across the organization.Partnering closely with Development, Programs, Finance, Digital Advocacy and Fundraising, and Executive Leadership, this role translates organizational goals into scalable CRM solutions, trusted data, and actionable insights. The Senior Director leads platform strategy, data governance, analytics delivery, and a team of CRM and data professionals, while fostering a culture of data-driven decision-making.<h2>Responsibilities</h2>CRM Platform Strategy &amp; Operations<ul> <li>Own the overall vision, roadmap, and lifecycle management of the organization’s CRM platform.</li> <li>Ensure the CRM effectively supports fundraising, constituent engagement, programs, reporting, and compliance needs.</li> <li>Lead platform governance, release management, enhancements, integrations, and vendor relationships.</li> <li>Establish and maintain best practices for CRM configuration, security, scalability, and performance.</li> <li>Balance technical debt, user experience, and innovation in a complex nonprofit environment.</li></ul>Data Analytics &amp; Insights<ul> <li>Define and execute an enterprise data and analytics strategy aligned with organizational priorities.</li> <li>Oversee development of dashboards, reports, and analytical products that provide actionable insights for leadership and teams.</li> <li>Enable advanced analytics capabilities such as trend analysis, forecasting, segmentation, and impact measurement (as appropriate).</li> <li>Ensure consistent definitions, metrics, and KPIs across departments.</li></ul>Data Governance &amp; Quality<ul> <li>Establish and enforce data governance frameworks, including data standards, stewardship, and accountability.</li> <li>Ensure data accuracy, integrity, privacy, and compliance with regulatory and donor requirements.</li> <li>Drive continuous improvement in data quality and usability across systems.</li></ul>Leadership &amp; Team Management<ul> <li>Lead, mentor, and grow a high-performing team of CRM administrators, developers, analysts, and data specialists.</li> <li>Clarify roles, responsibilities, and career paths to support engagement and retention.</li> <li>Foster a collaborative, service-oriented culture that balances responsiveness with strategic discipline.</li></ul>Stakeholder Partnership &amp; Change Leadership<ul> <li>Act as a trusted advisor to senior leaders and department heads on CRM and data strategy.</li> <li>Translate business needs into technical and analytical solutions.</li> <li>Lead organizational change related to data adoption, CRM process improvements, and new capabilities.</li> <li>Promote data literacy and adoption through training, communication, and enablement.</li></ul>Financial &amp; Vendor Management<ul> <li>Manage budgets related to CRM, analytics tools, and consulting partners.</li> <li>Evaluate and manage vendors, system integrators, and third-party tools to maximize value and ROI.</li></ul><h2>Qualifications</h2>Minimum Education &amp; Experience<ul> <li>Bachelor’s degree in Information Systems, Data Analytics, Business, or a related field.</li> <li>10+ years of progressive experience in CRM management, data analytics, or enterprise systems leadership.</li> <li>5+ years of people management experience, including leading technical and analytical teams.</li> <li>Demonstrated experience owning and scaling a CRM platform (Salesforce or equivalent strongly preferred).</li> <li>Salesforce certifications.</li> <li>Experience in Project/Portfolio Management.</li> <li>Experience in a nonprofit, mission-driven, or highly matrixed organization preferred.</li> <li>Experience with Moden Data Tools – Snowflake, dbt, Workato, Tableau preferred.</li></ul>Skills, Abilities, Competencies<ul> <li>Strong understanding of data analytics, reporting, and data governance principles</li> <li>Proven ability to partner with non-technical stakeholders and executive leadership</li> <li>Familiarity with fundraising, donor management, or constituent engagement data</li> <li>Familiarity with Project Management Tools – Asana</li> <li>Strategic thinking and execution</li> <li>Data-driven decision-making</li> <li>Change management and influence</li> <li>Systems thinking and problem-solving</li> <li>Strong communication and storytelling with data</li> <li>People leadership and talent development</li></ul>NRDC is committed to advancing diversity, equity, and inclusion, both in our work and in our workplace. We believe that celebrating and actively welcoming diverse voices and perspectives is essential to solving the planet's most pressing environmental problems, and we encourage applications from candidates whose identities have been historically under-represented in the environmental movement.&nbsp;We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, gender, gender identity or expression, marital status, sexual orientation, national origin, citizenship, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&nbsp;We offer competitive salaries, excellent benefits, and a supportive working environment. Salary is based on a nonprofit scale and is commensurate with skills and experience. Internal equity will be reviewed and considered to determine a final offer. For this position, the salary range is $185,000 to $200,000.&nbsp;NRDC operates under a hybrid work model. Employees are required to come to the office 8 days per month.&nbsp;As a science-based organization, NRDC aims to do our part to help contain the COVID-19 public health crisis. For the sake of health, safety, and equity, we ask that people be vaccinated unless they have an approved medical or religious accommodation or other exemption in accordance with state and local law. We consider a person to be vaccinated two weeks after receiving one full course of a CDC-approved vaccine. In accordance with state or local law, new hires will be asked to attest to vaccination, those wishing to do so may request medical or religious accommodations or other exemptions via NRDC Employee Relations. NRDC treats all vaccine-related data confidentially, in keeping with local, state, and federal laws.&nbsp;To apply, visit www.nrdc.org/careers and upload your résumé and cover letter. Please mention where you saw this posting and upload any additional materials that showcase your abilities. Due to the high volume of applications, we will contact only those candidates we would like to interview. Please no phone calls, emails, or in-person résumé drop-offs.&nbsp;If you experience technical problems while applying or if you are a person with a disability and need assistance applying online, please reach out to iCIMS Customer Care at 1-800-889-4422.&nbsp;For more about NRDC, visit www.nrdc.org.

Senior Director, CRM Operations and Data Analytics

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Natural Resources Defense Council

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