Job DetailsLevel: ManagementJob Location: Main Office - Memphis, TN 38134Position Type: Full TimeSalary Range: $58,000.00 - $62,000.00 SalaryAbout Shelby Farms Park ConservancyShelby Farms Park Conservancy (SFPC) is the nonprofit that manages and cares for Shelby Farms Park and Shelby Farms Greenline in Memphis, TN. SFPC is responsible for daily management, fundraising to meet operational budget needs, setting the vision for the Parks future, and stewarding its natural resources. SFPC team members are committed to our vision of creating a celebrated 21st-century park that defines and shapes a great city and that provides inclusive, equitable, and free access for every resident of the Memphis area.About Shelby Farms ParkAt 4,500 acres, Shelby Farms Park is one of the largest urban parks in the U.S. It features miles of trails, lakes and ponds, a buffalo herd, the Woodland Discovery Playground, the FedEx Event Center, a treetop adventure course, a sprayground, and an outdoor stage. It is a treasured asset for Memphis, offering inclusive and free access to all.Position SummaryThe Sales &amp; Events Operations Manager is responsible for the planning, staffing, coordination, and execution of Shelby Farms Park Conservancy’s park-produced events, recreation rental operations, and fee-based programs. This role serves as the operational backbone of the Sales + Events department, ensuring that events and programs are delivered safely, consistently, and efficiently at scale. This position owns event production logistics, seasonal staffing, recreation operations, and execution systems, allowing Sales leadership to focus on revenue strategy and growth. The Operations Manager works closely with Sales, Marketing, Park Operations, and Development to ensure that experiences are operationally feasible, well-staffed, and aligned with Conservancy standards. Core ResponsibilitiesEvent Production &amp; ExecutionPlan and oversee the operational execution of all park-produced events, including large-scale and recurring events such as Starry Nights, Canoes &amp; Cocktails, Earth Day, The Buffalo Run, and similar experiences.Develop and manage event production timelines, staffing plans, vendor coordination, and on-site execution.Serve as primary operations lead for event days, ensuring readiness, safety, and issue resolution.Standardize event execution processes to improve consistency, efficiency, and scalability year over year. Recreation Rentals &amp; Program OperationsOversee daily operations for all recreation rental business lines, including watercraft rentals, bike rentals, and waterplay across multiple park locations.Manage operational logistics for fee-based and partner programs such as outdoor fitness programs, youth programs, disc golf events, and similar offerings.Ensure safety protocols, staffing coverage, and equipment readiness are maintained across all recreation operations.Coordinate schedules, staffing, and program logistics in alignment with seasonal demand. Seasonal Staffing &amp; Workforce ManagementLead all seasonal hiring, onboarding, training, scheduling, and supervision for events and recreation operations.Develop staffing models that support peak demand while maintaining budget discipline.Serve as the primary supervisor for seasonal and part-time event and recreation staff.Partner with HR and Park Operations to ensure compliance with employment policies and safety requirements. Systems, Coordination &amp; Process ImprovementOversee operational systems, schedules, checklists, and workflows supporting events and recreation.Manage the Sales + Events Coordinator role, aligning logistical and administrative support with operational priorities.Identify opportunities to streamline processes, reduce friction, and improve cross-department coordination.Support the Director with operational reporting, staffing forecasts, and post-event debriefs. Cross-Department CollaborationWork closely with Sales Managers to ensure sold events and programs are operationally feasible and delivered as promised.Coordinate with Park Operations and Custodial teams to support event readiness and site management.Partner with Marketing and Development as needed to support event execution and sponsor fulfillment.Serve as an internal operational resource during high-volume seasons and major park initiatives.QualificationsQualificationsRequired5+ years of experience in event operations, recreation management, hospitality operations, or a related fieldDemonstrated experience managing complex logistics and seasonal staffingStrong organizational and problem-solving skillsExperience supervising staff in fast-paced, public-facing environmentsAbility to manage multiple programs and events simultaneouslyExcellent communication and coordination skillsDemonstrated ability to effectively utilize HR, scheduling, and booking software to support daily operations and reportingPreferredExperience managing large-scale public events or multi-site operationsFamiliarity with park, venue, or outdoor recreation environmentsExperience working in a nonprofit or mission-driven organization Knowledge of safety planning and risk management for public eventsRecruiting, Hiring, and HR Experience is a plus Working Conditions &amp; SchedulePrimarily on-site, with significant presence during events and peak recreation seasonsRegular evenings, weekends, and holidays required during event and recreation operationsFlexible schedule necessary to support seasonal demands BenefitsSFPC offers a comprehensive benefits package including:Medical, dental, vision, and life insurance401(k) plan with organizational matchPaid time off, personal days, and holidaysThis job description outlines typical duties and responsibilities and does not limit management’s ability to assign or reassign responsibilities as needed. Shelby Farms Park Conservancy is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, national origin, sex, age (40+), disability, veteran status, or any other legally protected status under applicable

<p>Shelby Farms Park Conservancy (SFPC or the Conservancy) is the 501(c)3 nonprofit organization that manages and operates Shelby Farms Park and Shelby Farms Greenline through a private-public partnership with Shelby County Government. That means the land that comprises Shelby Farms Park and Greenline is publicly owned, and SFPC is responsible for daily management, fundraising to meet operations budget needs, setting the vision for the Park&rsquo;s future and stewarding its natural resources. Shelby Farms Park Conservancy is committed to providing inclusive and equitable spaces for each and every visitor. OUR VISION We are giving rise to a celebrated 21st century park that defines and shapes a great city. OUR MISSION To manage, operate, restore and improve Shelby Farms Park in partnership with and for the public With the support of our volunteers, donors and partners, we are doing just that! Each year, SFPC raises 75% of the $5+ million annual operating budget through general donations, corporate and foundation support.</p>

Sales + Events Operations Manager

About the Job

About the Company

Shelby Farms Park Conservancy

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