The Technical Support Representative provides technical support and inside sales assistance for Newall digital readout systems, linear encoders, and BEI rotary encoders, playing a critical role in ensuring customer satisfaction and the reliable operation of technical products. Under limited supervision, this role handles a range of customer service and technical support activities, including responding to inquiries, troubleshooting product issues, examining warranty claims, and managing customer returns and exchanges. The position involves using diagnostic tools such as oscilloscopes and voltmeters to analyze waveforms, repairing electronic equipment and sensors, analyzing and documenting faults, and providing product and pricing information. The Technical Support Representative works cross-functionally to resolve technical issues, support delivery schedules, and address billing inquiries, while promoting positive customer relationships through clear, professional communication and strong writing and interpersonal skills.-General Responsibilities • Responds to customer inquiries and resolves technical issues through various channels, such as phone, email, chat, or in-person. • Diagnoses and troubleshoots hardware, software, network, or system issues, and provides step-by-step solutions. • Offers guidance and education to customers on how to use products and services effectively. • Utilizes technical manuals, documentation, and other resources to resolve customer issues. • Provides regular updates to customers about the status of their issues and expected resolution times. • Generates reports on support activities, issue resolution times, and customer satisfaction metrics. • Collects feedback from customers on the support experience and uses it to improve processes and services Experience / Qualifications • Relevant work experience or knowledge of the role • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands • Strong organization, planning and time management skills to achieve results • Holds self-accountable to achieving goals and standards • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)Additional Job Details:<ul><li>Provide technical support and inside sales assistance for digital readout systems, linear encoders, and related products</li><li>Troubleshoot, repair, and document faults in electronic equipment and sensors using tools such as oscilloscopes and voltmeters</li><li>Assist customers with product selection, applications, systems integration, and sensor compatibility (PLC, CNC, PC controls)</li><li>Provide quotes, product and pricing information, and sales support to customers and field sales teams</li><li>Manage customer orders, returns, repairs, replacements, and warranty claims; track and communicate order status</li><li>Act as a liaison between customers, field sales, and internal teams to resolve technical and service issues</li><li>Maintain accurate documentation of customer interactions, actions taken, and technical findings</li><li>Contribute to technical documentation and utilize internal product knowledge resources</li><li>Strong written communication skills and attention to detail required</li><li>Ability to travel approximately 5% of the time</li></ul>#LI-SK1Hourly Base Pay Range: $24.60 - $33.83At Sensata, our employees are the key to our success and growth.  We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only.  Sensata considers several factors when extending an offer, including, but not limited to, a candidate’s experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. <h1>SmarterTogether</h1><ul><li>Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing</li><li>Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication</li><li> As OneSensata, we are working together to make things work together </li></ul>Click here to view <a href="https://www.sensata.com/sensata-recruitment-privacy-policy">Sensata Recruitment Privacy Statement</a>Click here to view our <a href="https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf">Sensata Recruitment Privacy Statement for China</a>NOTE:  If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly.  Type "FIND JOBS" in the Workday search bar.

Since 1963, Dynapower has provided power electronics solutions, along with an array of aftermarket services focused on continuous reliability and efficiency to an ever-expanding global customer base. We are a trusted leader in all types of power conversion equipment including high power rectifiers, inverters, DC/DC converters, integrated battery energy storage systems and transformers for use in hydrogen, e-mobility, energy storage, industrial, mining, defense and research applications. With headquarters and a 150,000 square-foot vertically integrated manufacturing facility in South Burlington, VT, Dynapower is collaborating with our partners and clients to shift the way our world uses power and advance our resilient, clean energy future.

Technical Support Representative

The Technical Support Representative provides technical support and inside sales assistance for Newall digital readout systems, linear encoders, and BEI rotary encoders, playing a critical role in ensuring customer satisfaction and the reliable operation of technical products. Under limited supervision, this role handles a range of customer service and technical support activities, including responding to inquiries, troubleshooting product issues, examining warranty claims, and managing customer returns and exchanges. The position involves using diagnostic tools such as oscilloscopes and voltmeters to analyze waveforms, repairing electronic equipment and sensors, analyzing and documenting faults, and providing product and pricing information. The Technical Support Representative works cross-functionally to resolve technical issues, support delivery schedules, and address billing inquiries, while promoting positive customer relationships through clear, professional communication and strong writing and interpersonal skills.-General Responsibilities • Responds to customer inquiries and resolves technical issues through various channels, such as phone, email, chat, or in-person. • Diagnoses and troubleshoots hardware, software, network, or system issues, and provides step-by-step solutions. • Offers guidance and education to customers on how to use products and services effectively. • Utilizes technical manuals, documentation, and other resources to resolve customer issues. • Provides regular updates to customers about the status of their issues and expected resolution times. • Generates reports on support activities, issue resolution times, and customer satisfaction metrics. • Collects feedback from customers on the support experience and uses it to improve processes and services Experience / Qualifications • Relevant work experience or knowledge of the role • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands • Strong organization, planning and time management skills to achieve results • Holds self-accountable to achieving goals and standards • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)Additional Job Details:<ul><li>Provide technical support and inside sales assistance for digital readout systems, linear encoders, and related products</li><li>Troubleshoot, repair, and document faults in electronic equipment and sensors using tools such as oscilloscopes and voltmeters</li><li>Assist customers with product selection, applications, systems integration, and sensor compatibility (PLC, CNC, PC controls)</li><li>Provide quotes, product and pricing information, and sales support to customers and field sales teams</li><li>Manage customer orders, returns, repairs, replacements, and warranty claims; track and communicate order status</li><li>Act as a liaison between customers, field sales, and internal teams to resolve technical and service issues</li><li>Maintain accurate documentation of customer interactions, actions taken, and technical findings</li><li>Contribute to technical documentation and utilize internal product knowledge resources</li><li>Strong written communication skills and attention to detail required</li><li>Ability to travel approximately 5% of the time</li></ul>#LI-SK1Hourly Base Pay Range: $24.60 - $33.83At Sensata, our employees are the key to our success and growth.&nbsp; We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only.&nbsp; Sensata considers several factors when extending an offer, including, but not limited to, a candidate’s experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. <h1>SmarterTogether</h1><ul><li>Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing</li><li>Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication</li><li>&nbsp;As OneSensata, we are working together to make things work together&nbsp;</li></ul>Click here to view <a href="https://www.sensata.com/sensata-recruitment-privacy-policy">Sensata Recruitment Privacy Statement</a>Click here to view our <a href="https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf">Sensata Recruitment Privacy Statement for China</a>NOTE:&nbsp; If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet&nbsp;to apply directly.&nbsp; Type "FIND JOBS" in the Workday search bar.

Technical Support Representative

About the Job

About the Company

Dynapower

Similar Jobs

Quality Control Technician

Quality Control Technician

Technical Customer Support - 25506D

Technical Customer Support - 25506D

Customer Service Representative

Customer Service Representative

Service Coordinator

Service Coordinator

Technical Services Representative

Technical Services Representative

Supply Chain Customer Service Expert

Supply Chain Customer Service Expert

Maintenance Technician

Maintenance Technician

Maintenance Technician

Maintenance Technician

Equipment Technician

Equipment Technician

Customer Support Specialist I - ES Division

Customer Support Specialist I - ES Division