Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.  We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?  Duties and Responsibilities:<ul style="list-style-type:square;margin-bottom:0.0in;margin-top:0.0px;"><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Evaluate the Field Service demand during the year and define appropriate actions (including recruiting).</li><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Development of your team competencies as required to address current and future needs.</li><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Ensure that the team is utilized effectively, having the right people in the right place at the right time.</li><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Foster strategic relationships with institutes of leaning to attract and develop talent.</li><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Manage and maintain internal and external relationships, focused on achieving company targets.</li><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Facilitate good collaboration with key stakeholders throughout the delivery chain (Sales, Lifecycle Support, Agreements, Technical Service).</li><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Contribute to the annual budget preparation, and service forecast evaluations.</li><li style="margin:0.0in 0.0in 8.0pt 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Set the individual performance and development targets of your team.</li></ul>Desired Education<ul style="list-style-type:square;margin-bottom:0.0in;margin-top:0.0px;"><li style="line-height:normal;margin:0.0in 0.0in 8.0pt 6.0px;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Bachelor’s degree in Engineering or Business Administration or similar qualifications</li></ul>Desired Skills and Experience<ul style="list-style-type:square;margin-bottom:0.0in;margin-top:0.0px;"><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">A minimum of 3 years managerial or leadership experience</li><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Understand of the Field Service process</li><li style="margin:0.0in 0.0in 8.0pt 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Be proficient with process tools such as SalesForce (CRM), Qlikview and FS Mobility</li></ul>As an ideal candidate, we expect you to have: <ul style="list-style-type:square;margin-bottom:0.0in;margin-top:0.0px;"><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">High integrity</li><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Passionate about people</li><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Customer focus</li><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Strong focus on quality and safety</li><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Excellent communication skills (verbal and written) in languages needed to support the team</li><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Good negotiating skills</li><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Strong organizational skills</li><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Team player mindset</li><li style="margin:0.0in 0.0in 0.0in 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Ability to lead persons of different cultural backgrounds</li><li style="margin:0.0in 0.0in 8.0pt 6.0px;line-height:107%;font-size:10.0pt;font-family:arial , helvetica , sans-serif;">Good understand of profit and loss and cost to serve</li></ul>Last application date: 23/02/2026  At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.  Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. This is Wärtsilä Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on <a href="http://www.wartsila.com">www.wartsila.com</a>.

We enable sustainable societies through innovation in technology and services together with all our stakeholders &ndash; today and tomorrow. We emphasise innovation in sustainable technology and services to help our customers continuously improve environmental and economic performance. We work together with our strong ecosystem of partners every day, providing a wide portfolio of leading technologies and innovative solutions that offer our customers superior uptime, reliability and foreseeable lifecycle costs across their operations. Our global passionate team of 17,500 energy and maritime experts in 200 locations in more than 70 countries is committed to shaping decarbonisation transformation of our industries across the globe.

Team Leader, Field Service

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.  We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?  Duties and Responsibilities:<ul><li>Evaluate the Field Service demand during the year and define appropriate actions (including recruiting).</li><li>Development of your team competencies as required to address current and future needs.</li><li>Ensure that the team is utilized effectively, having the right people in the right place at the right time.</li><li>Foster strategic relationships with institutes of leaning to attract and develop talent.</li><li>Manage and maintain internal and external relationships, focused on achieving company targets.</li><li>Facilitate good collaboration with key stakeholders throughout the delivery chain (Sales, Lifecycle Support, Agreements, Technical Service).</li><li>Contribute to the annual budget preparation, and service forecast evaluations.</li><li>Set the individual performance and development targets of your team.</li></ul>Desired Education<ul><li>Bachelor’s degree in Engineering or Business Administration or similar qualifications</li></ul>Desired Skills and Experience<ul><li>A minimum of 3 years managerial or leadership experience</li><li>Understand of the Field Service process</li><li>Be proficient with process tools such as SalesForce (CRM), Qlikview and FS Mobility</li></ul>As an ideal candidate, we expect you to have: <ul><li>High integrity</li><li>Passionate about people</li><li>Customer focus</li><li>Strong focus on quality and safety</li><li>Excellent communication skills (verbal and written) in languages needed to support the team</li><li>Good negotiating skills</li><li>Strong organizational skills</li><li>Team player mindset</li><li>Ability to lead persons of different cultural backgrounds</li><li>Good understand of profit and loss and cost to serve</li></ul>Last application date: 23/02/2026  At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.  Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. This is Wärtsilä Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on <a href="http://www.wartsila.com">www.wartsila.com</a>.

Team Leader, Field Service

About the Job

About the Company

Wartsila

Similar Jobs

Service Team Leader

Service Team Leader

Senior Customer Support Specialist

Senior Customer Support Specialist

Customer Support Manager

Customer Support Manager

Service Center Supervisor

Service Center Supervisor

Manager, Customer Service and Rebate Processing

Manager, Customer Service and Rebate Processing

Aftersales Field Technical Support Coordinator

Aftersales Field Technical Support Coordinator

Head of Customer Operations

Head of Customer Operations

Customer Support Specialist Sr.

Customer Support Specialist Sr.

Director, Customer Experience Strategy

Director, Customer Experience Strategy

Senior Manager, Customer Operations

Senior Manager, Customer Operations