<h2>Overview</h2>We are designing the grid of the future!  As the IT Helpdesk Technician, you will install, maintain, test, and repairs systems and networks. You will utilize basic technical knowledge to support IT initiatives and provide technical support to local and remote employees. This is a highly interactive in-person position serving our corporate office in Panama City, Panama.<h2>Responsibilities</h2>How you can make an impact:<ul> <li>Performs routine tech systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.</li> <li>Work closely with employees including the executive team to resolve issues</li> <li>Partner with other corporate services departments (Human Resources and Accounting/Finance) ensuring new employees have necessary equipment and technology configured and set up to be productive on their first day at EPE.</li> <li>Assists with ordering and tracking inventory levels of equipment and materials.</li> <li>Assist in documenting SOP’s, procedures, policies, SOC-related documents, etc.</li> <li>Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.</li> <li>Maintains current knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.</li> <li>Provide telephone, email-based triage, and remote resolution of IT support.</li> <li>Monitor Service Desk Ticket System; prioritize and schedule resolution of each desktop support ticket for region. Keep request status up to date and tickets moving to resolution.</li> <li>Provide proactive equipment maintenance to make sure PC’s/ Laptop’s, printers and other hardware are functioning properly. Take measures to avoid downtime and monitor to keep things running smoothly.</li> <li>Perform daily floor surveys to proactively identify if end user support needs.</li> <li>Proactively communicate with satellite sites to identify support needs.</li></ul><h2>Qualifications</h2>Bring your passion, here's what’s needed:<ul> <li>Minimum of two years of IT-related experience</li> <li>Outstanding customer service, patience, and professionalism.</li> <li>Demonstrated ability to explain complex technological concepts and ideas to those without a background in information technology.</li> <li>Experience working with the following technologies: Windows Desktop &amp; Server, MS 365, laptops, docking stations, servers, firewalls, VPN’s, wireless internet, multi-display setups, switches, etc.</li> <li>Experience dealing with external vendors such as MSP’s, internet providers, equipment vendors, etc.</li></ul> Work Environment<ul> <li>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and other office equipment.</li></ul> Physical Demands<ul> <li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</li> <li>While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.</li> <li>Ability to lift/move equipment up to 50lbs also needed.</li></ul>  Lead the change!Be a part of an innovative team shaping the grid of the future through advanced energy intelligence.  For more than half a century, Electric Power Engineers (EPE) has partnered with power and energy clients across the globe, providing consulting expertise and energy intelligence software solutions for complex engineering and grid modeling challenges. As leaders in the renewables space, we are focused on building a modern, secure, and resilient grid.   Join us in making an impact on the communities we serve and the environment in which we live. Together we can transform the future of energy.   How we support you:<ul> <li>Comprehensive Health &amp; Life Insurance: 100% premium coverage for employees, with partial coverage available for eligible dependents.</li> <li>Opportunity to work on cutting-edge automation solutions for the power industry.</li> <li>Collaborate with a team of experts in software engineering, renewable energy, and grid technologies.</li> <li>Flexible hybrid work environment with opportunities for professional growth and innovation.</li> <li>EPE is an equal opportunity employer and values diversity in its workforce.</li></ul> Location: This position will be located in PanamaTravel:  Occasional travel may be needed (10% or less) EPE is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster, and its supplement are available using the following links: EEOC is the Law Poster If you are interested in applying for employment with EPE and need special assistance to apply for a posted position, please send an email to: applicationassistance@epeconsulting.com Third-Party Recruiting NotificationEPE does not accept unsolicited resumes from third-party recruiters. Any unsolicited third-party resumes forwarded by recruiters to EPE via our career page or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency. EPE will not pay a fee to a third-party recruiter or agency without a previously signed third-party agreement and has not coordinated their recruiting activity with the appropriate member of the Talent Acquisition team.  #LI-AA2

A leader in grid reliability and resiliency, Electric Power Engineers (EPE) has partnered with power and energy clients across the globe for over 50 years. EPE&rsquo;s client-centric approach delivers unmatched expertise throughout the project lifecycle, with a platform of comprehensive services and proprietary solutions spanning utility engineering, grid and resource integration, reliability and compliance, digitalization, and grid analytics, as well as innovative software partnership with its sister company ENER-I.AI, Inc. Committed to designing and developing the grid of the future, EPE&rsquo;s highly experienced team of detail-oriented consultants are passionate about helping clients address complex engineering and grid modeling challenges, bridge gaps, and gain visibility into the evolving complexities of the grid. Learn more about EPE at epeconsulting.com

Level 1 Helpdesk Support Technician

About the Job

About the Company

Electric Power Engineers

Similar Jobs

IT Support Specialist Staff I

IT Support Specialist Staff I

IT Support Specialist

IT Support Specialist

Helpdesk Support Specialist 1

Helpdesk Support Specialist 1

Sr Client Support Specialist

Sr Client Support Specialist

IT Helpdesk Technician

IT Helpdesk Technician

IT Support Technician

IT Support Technician

IT Coordinator I

IT Coordinator I

Associate IT Technology Specialist

Associate IT Technology Specialist

IT Support Specialist

IT Support Specialist

IT Support Specialist

IT Support Specialist