Job DetailsJob Location: UT Corp - Orem, UT 84057Salary Range: $16.00 - $21.00 HourlyWe are currently seeking an ambitious IT specialist to provide on-site and remote IT Support using various channels such as ticket, phone, email, and chat support. Daily tasks will include maintenance of clients IT environments by providing proactive and reactive support, resolving problems, installing hardware and software, and supporting all client computers, printers, and related equipment. Other tasks include end-user provisioning, software, and hardware troubleshooting, documenting, and performing scheduled maintenance, upgrades, and configurations as needed. You will work with multiple teams organized around specific products or business processes. You'll be joining a company in a hyper-growth stage.Duties/Responsibilities:Answers phones, dispatch, monitor, and respond to requests received through the helpdesk ticketing system.Facilities set up desks, hang TVs and whiteboardsProvide basic system administration for both PC and MAC environmentsTroubleshoot, isolate, and research problems, recommending solutions and escalating to team members when necessary.Document all problems by providing a complete and accurate depiction of issues reported, and their resolutions.Management of user accounts, groups, and computers; including new hires and new computer provisioning.Assign end users and computers to proper groups in Active Directory.Perform basic email administration and troubleshooting; adding or removing users from email systems to include Google WorkspaceTrain users on how to utilize various software platforms.Performs other related duties as assigned.Required Skills/Abilities:Solid knowledge of IT systems and applicationsProficient with macOS and WindowsAbility to troubleshoot and repair issuesStrong communication and interpersonal skillsGreat attention to detailExcellent time management skills with a proven ability to meet deadlines.Excellent organizational and coordination abilitiesEducation and Experience:A high school diploma or equivalent is requiredProven experience as IT coordinator or similar roleVirtualized experience (VMWare, Citrix, Hyper-V) is a plusNetwork Management &amp; Support is a plusScripting (mainly Python and Bash with some SQL and PowerShell) is a plusWorking Conditions:Shifts Available between 9am 6pm or 8am 5pm with occasional after-hours projects.Must be willing to occasionally travel for client projects and implementations.Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend or lift up to 40 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.Compensation/Benefits:Competitive wagesHealth/Vision/Dental insurance401(k)Paid time off and paid holidaysPaid birthday offION Solar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.Qualifications#IND123

<p>Ion Solar is a premium, full-service solar provider. We offer affordable solar solutions that allow our customers to enjoy the benefits of solar with little or no up-front costs. Our full service includes the design of the system, all required permitting, installation and inspection, and system maintenance, all for a fraction of the cost of traditional power and using all premium equipment. We, along with our customers, take great pride in going green and lessening the impact on the environment. Improving the world one home at a time is a challenge that we passionately accept. For more information visit ionsolar.com.</p>

IT Helpdesk Technician

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Ion Solar

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