At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.Job Title:Real Estate &amp; Customer Experience, ManagerCompany:PrologisKey responsibilities include:<ul><li>Manage customer relationships by providing clear and accessible communication of terms, conditions, and responsibilities. Oversee move-in and move-out processes, perform inspections, and coordinate any necessary repairs or maintenance.</li><li>Perceptive; anticipate customer needs to provide proactive solutions.</li><li>Ability to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.).</li><li>Must be able to own and maintain strong, long-term relationships with portfolio of customers</li><li>Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights</li><li>Proficient in lease analysis and lease administration skills.</li><li>Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements.</li><li>Strong financial reporting background to ensure budget and financial goals are met for the portfolio.</li></ul>Building blocks for successRequired:<ul><li>5+ years of industrial/commercial real estate or equivalent experience preferred.</li><li>A valid driver’s license is required with the ability to travel to multiple properties.</li><li>Demonstrate a commitment to delivering proactive and responsive customer service, with a focus on meeting the diverse needs of all customers.</li><li>Able to adapt to change and willingness to take on new company initiatives with the most positive attitude.</li><li>Strong interpersonal skills with the ability to build meaningful relationships with a diverse range of customers and stakeholders</li><li>Strong mathematical and analytical skills</li><li>Experience with property transitions, portfolio acquisitions or company mergers.</li><li>Strong organizational and time management skills, with the capacity to manage multiple tasks, prioritize effectively, and work both independently and collaboratively while meeting deadlines.</li><li>Ability to process data and complete recurring variance reports. </li><li>Excellent interpersonal and communication skills, with the ability to build and maintain professional relationships with internal and external customers, vendors, and team members, including verbal and written communication.</li><li>Flexibility to work extended hours when required and on call for emergencies, with respect for individual needs and work-life balance.</li></ul>Preferred:<ul><li>Experience with budgeting cycles and CAM reconciliation processes using analytical skills preferred</li></ul>People FirstAs a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development. Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.Employment Type:Full timeLocation:Reynosa, MexicoAdditional Locations:

<div class="org-about-module-wrapper org-about-module__card-spacing" tabindex="-1" data-artdeco-is-focused="true">
<div>
<div class="org-about-module__description">
<div id="ember57" class="ember-view organization-about-module__content-consistant-cards-description">Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables 2.8% of the world&rsquo;s GDP. Beyond real estate, our Essentials platform optimizes the company&rsquo;s global asset portfolio to provide our customers solutions that address today&rsquo;s warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide.</div>
</div>
</div>
</div>

Real Estate & Customer Experience, Manager

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.Job Title:Real Estate &amp; Customer Experience, ManagerCompany:PrologisKey responsibilities include:<ul><li>Manage customer relationships by providing clear and accessible communication of terms, conditions, and responsibilities. Oversee move-in and move-out processes, perform inspections, and coordinate any necessary repairs or maintenance.</li><li>Perceptive; anticipate customer needs to provide proactive solutions.</li><li>Ability to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.).</li><li>Must be able to own and maintain strong, long-term relationships with portfolio of customers</li><li>Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights</li><li>Proficient in lease analysis and lease administration skills.</li><li>Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements.</li><li>Strong financial reporting background to ensure budget and financial goals are met for the portfolio.</li></ul>Building blocks for successRequired:<ul><li>5+ years of industrial/commercial real estate or equivalent experience preferred.</li><li>A valid driver’s license is required with the ability to travel to multiple properties.</li><li>Demonstrate a commitment to delivering proactive and responsive customer service, with a focus on meeting the diverse needs of all customers.</li><li>Able to adapt to change and willingness to take on new company initiatives with the most positive attitude.</li><li>Strong interpersonal skills with the ability to build meaningful relationships with a diverse range of customers and stakeholders</li><li>Strong mathematical and analytical skills</li><li>Experience with property transitions, portfolio acquisitions or company mergers.</li><li>Strong organizational and time management skills, with the capacity to manage multiple tasks, prioritize effectively, and work both independently and collaboratively while meeting deadlines.</li><li>Ability to process data and complete recurring variance reports. </li><li>Excellent interpersonal and communication skills, with the ability to build and maintain professional relationships with internal and external customers, vendors, and team members, including verbal and written communication.</li><li>Flexibility to work extended hours when required and on call for emergencies, with respect for individual needs and work-life balance.</li></ul>Preferred:<ul><li>Experience with budgeting cycles and CAM reconciliation processes using analytical skills preferred</li></ul>People FirstAs a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development. Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.Employment Type:Full timeLocation:Reynosa, MexicoAdditional Locations:

Real Estate & Customer Experience, Manager

About the Job

About the Company

Prologis Management

Similar Jobs

Senior Account Manager, Solar & BESS Services

Senior Account Manager, Solar & BESS Services

Commercial Manager

Commercial Manager

Account Manager

Account Manager

Property Manager

Property Manager

Property Administrator (Real Estate & Customer Experience Coordinator)

Property Administrator (Real Estate & Customer Experience Coordinator)

Property Administrator (Real Estate & Customer Experience Coordinator)

Property Administrator (Real Estate & Customer Experience Coordinator)

Senior Leasing Manager

Senior Leasing Manager

Property Administrator (Real Estate & Customer Experience Coordinator)

Property Administrator (Real Estate & Customer Experience Coordinator)

Property & Asset Manager

Property & Asset Manager

Leasing Manager

Leasing Manager