<div class='\"job-descr' content> <h2 style='\"margin-top:' margin-bottom:>Customer Success Manager – Analytics</h2> Location: Fully Remote (US) Salary: $85,000 – $120,000 Benefits: Comprehensive medical, dental, vision, 401(k), paid, flexible PTO We’re looking for someone who drives outcomes, owns complexity, and uses data to move customers forward… not someone who just manages accounts and waits for direction. You’ll join a fast-growing AI company in the clean energy space, partnering with utilities to deliver real-world impact. That means high visibility, cross-functional complexity, and zero room for passive account management. <h2 style='\"margin-top:' margin-bottom:>What You’ll Actually Do</h2> You will own a portfolio of utility customers end-to-end… from day-to-day execution to long-term retention and expansion. <ul style='\"margin-top:' margin-bottom:> <li style='\"font-size:' font-family: arial sans-serif> Run the account like a system, not a checklist → Drive weekly progress, manage dependencies, and ensure nothing stalls </li> <li style='\"font-size:' font-family: arial sans-serif> Lead customer conversations that actually move things forward → Executive updates, trainings, and working sessions that end with decisions and action </li> <li style='\"font-size:' font-family: arial sans-serif> Turn ambiguity into execution → Translate customer needs into clear use cases, workstreams across Product, Delivery, Marketing, and Engineering </li> <li style='\"font-size:' font-family: arial sans-serif> Stay ahead of risk (not react to it) → Monitor adoption, performance, and satisfaction signals - and act early </li> <li style='\"font-size:' font-family: arial sans-serif> Build leverage for yourself and the team → Create use cases, templates, QBRs, enablement materials, and repeatable processes </li> <li style='\"font-size:' font-family: arial sans-serif> Own outcomes, not just activity → Close loops. Document decisions. Ensure follow-through to completion </li> <li style='\"font-size:' font-family: arial sans-serif> Act as a consultant, not just a coordinator </li> </ul> → Use curiosity and data to diagnose utility challenges, identify opportunities, and recommend actions that improve outcomes <h2 style='\"margin-top:' margin-bottom:>Why This Role</h2> <ul style='\"margin-top:' margin-bottom:> <li style='\"font-size:' font-family: arial sans-serif> Work at the intersection of AI and clean energy, with real-world impact </li> <li style='\"font-size:' font-family: arial sans-serif> Join a team that values ownership, clarity, and execution </li> <li style='\"font-size:' font-family: arial sans-serif> Be part of a company scaling fast - where your work directly shapes how we grow </li> </ul> This role exists to increase product adoption, protect customer health, and scale how we operate Customer Success in innovation and analytics. <h2 style='\"margin-top:' margin-bottom:>What Success Looks Like</h2> Within your first 6 months: <ul style='\"margin-top:' margin-bottom:> <li style='\"font-size:' font-family: arial sans-serif> Your accounts run smoothly - customers know you, trust you, and rely on you </li> <li style='\"font-size:' font-family: arial sans-serif> Risks are identified early and actively managed (not just reported) </li> <li style='\"font-size:' font-family: arial sans-serif> Cross-functional teams trust your clarity, prioritization, and follow-through </li> <li style='\"font-size:' font-family: arial sans-serif> Your communication is crisp, proactive, and decision-oriented </li> <li style='\"font-size:' font-family: arial sans-serif> You’ve already created assets/processes others are adopting </li> </ul> Within your first year: <ul style='\"margin-top:' margin-bottom:> <li style='\"font-size:' font-family: arial sans-serif> You’ve helped maintain or improve NPS </li> <li style='\"font-size:' font-family: arial sans-serif> You’ve increased meaningful use cases across accounts </li> <li style='\"font-size:' font-family: arial sans-serif> You’ve contributed to making the CS org more scalable and efficient </li> </ul> <h2 style='\"margin-top:' margin-bottom:>What You Bring</h2> <ul style='\"margin-top:' margin-bottom:> <li style='\"font-size:' font-family: arial sans-serif> 3+ years of Customer Success experience in B2B SaaS or Consulting, preferably in the utility industry </li> <li style='\"font-size:' font-family: arial sans-serif> Strong analytics mindset - you use data to guide decisions, not just report it </li> <li style='\"font-size:' font-family: arial sans-serif> Proven ability to manage complex accounts with multiple stakeholders </li> <li style='\"font-size:' font-family: arial sans-serif> Experience working cross-functionally with Product, Engineering, and Delivery </li> <li style='\"font-size:' font-family: arial sans-serif> Exceptional written and verbal communication (clear, structured, executive-ready) </li> </ul> <h2 style='\"margin-top:' margin-bottom:>What Sets You Apart</h2> <ul style='\"margin-top:' margin-bottom:> <li style='\"font-size:' font-family: arial sans-serif> You don’t just track tasks - you drive them to completion </li> <li style='\"font-size:' font-family: arial sans-serif> You naturally think in owners, timelines, and outcomes </li> <li style='\"font-size:' font-family: arial sans-serif> You can balance customer empathy with firm boundaries </li> <li style='\"font-size:' font-family: arial sans-serif> You’re comfortable pushing back, reframing, and driving decisions </li> <li style='\"font-size:' font-family: arial sans-serif> You’ve unblocked stuck situations without escalation </li> </ul> <h2 style='\"margin-top:' margin-bottom:>About Bidgely</h2> Bidgely is an AI-powered SaaS company helping utilities modernize the grid and improve customer outcomes through advanced analytics. Founded in Silicon Valley, we hold 25+ energy patents, employ 30+ data scientists, and have raised $77M+ in funding. We operate at the intersection of AI, energy, and regulation, and we take that responsibility seriously. If you’re the kind of CSM who turns complexity into momentum and data into action, we want to hear from you! </div>

Bidgely (which means "electricity" in Hindi) is a highly energetic and innovative startup working on something that has never been done before. They have developed ground-breaking analytics that can itemize home energy usage data to the appliance level without using any plug-level monitors. Now, they are setting out to deliver this technology to millions of households across the world and help save energy on a massive scale.

Customer Success Manager Analytics

<div> <h2>Customer Success Manager – Analytics</h2> Location: Fully Remote (US) Salary: $85,000 – $120,000 Benefits: Comprehensive medical, dental, vision, 401(k), paid, flexible PTO We’re looking for someone who drives outcomes, owns complexity, and uses data to move customers forward… not someone who just manages accounts and waits for direction. You’ll join a fast-growing AI company in the clean energy space, partnering with utilities to deliver real-world impact. That means high visibility, cross-functional complexity, and zero room for passive account management. <h2>What You’ll Actually Do</h2> You will own a portfolio of utility customers end-to-end… from day-to-day execution to long-term retention and expansion. <ul> <li> Run the account like a system, not a checklist → Drive weekly progress, manage dependencies, and ensure nothing stalls </li> <li> Lead customer conversations that actually move things forward → Executive updates, trainings, and working sessions that end with decisions and action </li> <li> Turn ambiguity into execution → Translate customer needs into clear use cases, workstreams across Product, Delivery, Marketing, and Engineering </li> <li> Stay ahead of risk (not react to it) → Monitor adoption, performance, and satisfaction signals - and act early </li> <li> Build leverage for yourself and the team → Create use cases, templates, QBRs, enablement materials, and repeatable processes </li> <li> Own outcomes, not just activity → Close loops. Document decisions. Ensure follow-through to completion </li> <li> Act as a consultant, not just a coordinator </li> </ul> → Use curiosity and data to diagnose utility challenges, identify opportunities, and recommend actions that improve outcomes <h2>Why This Role</h2> <ul> <li> Work at the intersection of AI and clean energy, with real-world impact </li> <li> Join a team that values ownership, clarity, and execution </li> <li> Be part of a company scaling fast - where your work directly shapes how we grow </li> </ul> This role exists to increase product adoption, protect customer health, and scale how we operate Customer Success in innovation and analytics. <h2>What Success Looks Like</h2> Within your first 6 months: <ul> <li> Your accounts run smoothly - customers know you, trust you, and rely on you </li> <li> Risks are identified early and actively managed (not just reported) </li> <li> Cross-functional teams trust your clarity, prioritization, and follow-through </li> <li> Your communication is crisp, proactive, and decision-oriented </li> <li> You’ve already created assets/processes others are adopting </li> </ul> Within your first year: <ul> <li> You’ve helped maintain or improve NPS </li> <li> You’ve increased meaningful use cases across accounts </li> <li> You’ve contributed to making the CS org more scalable and efficient </li> </ul> <h2>What You Bring</h2> <ul> <li> 3+ years of Customer Success experience in B2B SaaS or Consulting, preferably in the utility industry </li> <li> Strong analytics mindset - you use data to guide decisions, not just report it </li> <li> Proven ability to manage complex accounts with multiple stakeholders </li> <li> Experience working cross-functionally with Product, Engineering, and Delivery </li> <li> Exceptional written and verbal communication (clear, structured, executive-ready) </li> </ul> <h2>What Sets You Apart</h2> <ul> <li> You don’t just track tasks - you drive them to completion </li> <li> You naturally think in owners, timelines, and outcomes </li> <li> You can balance customer empathy with firm boundaries </li> <li> You’re comfortable pushing back, reframing, and driving decisions </li> <li> You’ve unblocked stuck situations without escalation </li> </ul> <h2>About Bidgely</h2> Bidgely is an AI-powered SaaS company helping utilities modernize the grid and improve customer outcomes through advanced analytics. Founded in Silicon Valley, we hold 25+ energy patents, employ 30+ data scientists, and have raised $77M+ in funding. We operate at the intersection of AI, energy, and regulation, and we take that responsibility seriously. If you’re the kind of CSM who turns complexity into momentum and data into action, we want to hear from you! </div>

Customer Success Manager Analytics

About the Job

About the Company

Bidgely

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