Credit Compliance Analyst

United States
10 days ago
Full time role

Company

Aspiration

Marina Del Rey, CA 90292, USA

Aspiration is a new kind of bank for the climate era, offering banking services and credit and debit cards that are ...

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Job Description

Aspiration is in the business of fighting the climate crisis. We help people and businesses build sustainable impact into what they do every day by making it easy, automated, and powerful -- whether it is in the ways people spend and save their money or the ways businesses engage their customers and employees. The estimated cumulative climate impact of the Aspiration community thus far is the equivalent of taking every car in the state of Connecticut off the road for a year. Aspiration is a certified B Corporation and, in fact, has been named to the “Best for the World” list of the top five percent of highest scored certified B Corporations four years in a row. Aspiration has raised over $550M in funding to date and is growing quickly. 
As a virtual-first company, there is no preference to location in the United States. Be part of building an innovative and inclusive financial future.  
Aspiration Values 
Action: We take initiative. We are doers, not bystanders. 
Boldness: We don’t tinker, we transform. 
Customer-Centered: Our customers are at the core of our business. Delivering for them is our North Star. 
Diligence & Dedication: We do what we say we’re going to do, when we say we’re going to do it. 
Entrepreneurial: Act like an entrepreneur not an employee, generate results for the company and customers everyday.

What You'll Do:

  • Assist in developing, maintaining, and evangelizing a robust compliance risk management program
  • Foster a company-wide compliance mindset while engaging with other business units 
  • Champion customer experience, satisfaction, loyalty, and retention when assessing company process, programs, initiatives, and marketing material
  • Examine customer complaint data and test results with an eye on identifying underlying problems and improving outcomes via issues management and incident reviews 
  • Engage across business units to support the overall risk and issues management systems (ACE, Product, Sustainability, Marketing, etc.) 
  • Identify and advocate improvement opportunities internal and external to Credit Compliance; devise forward-thinking approaches to better align processes with intended results
  • Assist in updating and/or creating compliance documentation, capturing process flows and identify control points, aligning procedures with company policies and processes, manage documentation inventory; communicate compliance policies, procedures, process, and practices when required
  • Track reporting and test findings; assist with compiling data for presentation to management and relevant stakeholders
  • Develop a deeper familiarity with lending regulations, amendments, and guidelines 
  • Train employees on company and industry compliance requirements
  • Review Marketing collateral for compliance concerns

What You'll Bring:

  • 7 years in operational and/or compliance-relevant roles with deep experience in customer interaction, complaints and escalated issues management (customer, operations, and compliance)
  • 6 years experience in a financial services role
  • 2–3 years experience in learning development and training delivery rolesPossess a compliance mindset
  • Proven record of customer service and advocacy 
  • Exceptional communication and interpersonal skills which promote collaboration across business units and from all levels
  • Ability to critically analyze problems/situations for causes, effects, and possible solutions
  • Proven ability to formulate procedures, process guides, and related documentation
  • Effective research and professional networking skills
  • Practice with learning resource development and training deployment 

What You'll Get:

  • Making an impact for a company with a mission of transforming the financial industry and the lives of millions
  • Diverse & inclusive culture
  • Competitive salary and equity incentives
  • Robust healthcare plans and 401K 
  • Unlimited vacation time


Aspiration is proud to be an ESG company.  We are an equal opportunity workplace and an affirmative action employer. Diversity at Aspiration is not just compliance-driven. Diversity is our compass to drive equitable practices; to celebrate individuality; and to foster the uniqueness within each of us that makes our products, services, and culture better than most. Yes, we are proud to be a DEI company and we encourage everyone, inside and outside of Aspiration, to show up as you are and as you want to be, every day.
This organization participates in E-Verify.  Find more information here!
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Aspiration

Marina Del Rey, CA 90292, USA

Aspiration is a new kind of bank for the climate era, offering banking services and credit and debit cards that are ...

View Company Profile