<h3>About Mainspring</h3><p>Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities. Mainspring also partners with global energy leaders including AEP, NextEra Energy Resources, Schneider Electric, and more.</p><p>The <a href="https://www.mainspringenergy.com/company"><span style="color:#3598db;"><span style="text-decoration:underline;">core values</span></span></a> that ground our work, guide our decisions, and connect us together:</p><ul><li>Pragmatic Optimism</li><li>Excellence without Ego</li><li>Proactive Collaboration</li></ul><div><br></div><h3><strong>Job Overview</strong></h3><div><p>Mainspring Energy is scaling deployment of its Linear Generator—a new category of flexible, low-emissions onsite power designed to support a net-zero grid.</p><p>As deployments expand, we are seeking a <strong>Director of Customer Success</strong> to own the customer experience following system commissioning (post-COD). This role sits at the intersection of <strong>customer, product, and operations</strong>, ensuring that systems perform successfully in the field and that customers remain confident as we scale.</p><p>This is a <strong>hands-on leadership role</strong> requiring close collaboration with Engineering, Product, Field Service, and Commercial teams.</p></div><br><br><h3>Key Responsibilities </h3><ul><div><strong>Customer Ownership</strong></div><li>Serve as the primary point of contact for customers post-deployment</li><li>Build strong, trust-based relationships and drive customer satisfaction and retention</li><div><strong>Cross-Functional Leadership</strong></div><li>Coordinate across Engineering, Product, Operations, and Sales to align on customer priorities</li><li>Ensure consistent and accurate communication internally and externally</li><div><strong>Issue Management &amp; Escalation</strong></div><li>Serve as the primary customer liaison during issue identification, escalation, and resolution — ensuring customers are informed, heard, and supported throughout</li><li>Translate technical findings and resolution timelines into clear, professional communication for customers</li><li>Escalate issues internally with the appropriate urgency and context, connecting the right internal teams to drive resolution</li><li>Maintain visibility into open issues and follow through to closure, ensuring no customer concern falls through the cracks</li><div><strong>Performance Communication</strong></div><li>Translate technical system performance into clear, professional customer communication</li><li>Establish consistent reporting on account health, system performance, and key metrics</li><div><strong>Function Development</strong></div><li>Build and refine onboarding, account management, and customer success processes</li><li>Directly manage key accounts while helping scale the function over time</li></ul><h3>Required skills and qualifications</h3><ul><li>10+ years of experience in Customer Success, Account Management, Technical Program Management, or similar roles</li><li>Experience managing complex, technical B2B customer relationships</li><li>Proven ability to work cross-functionally with engineering, product, and operations teams</li><li>Strong communication skills, with the ability to convey technical concepts clearly</li><li>Bachelor’s degree in Engineering, Business, or related field</li></ul><h3>Preferred skills and qualifications</h3><ul><li>Experience in power generation, distributed energy, industrial equipment, or infrastructure</li><li>Strong analytical skills with the ability to interpret technical and operational data</li><li>Experience in post-deployment or operational environments</li></ul><br><p>Does your experience not meet all of our posted requirements? Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement. At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don’t meet all posted requirements for a particular role, we’d still love to hear from you. Mainspring can sometimes be flexible enough to shift responsibilities for the right person, or otherwise identify open or upcoming roles that may better fit your professional background.</p><p>In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</p><p>This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.</p>

<p class="text-steel f-b1 md-max:mb-d">At Mainspring we believe the fastest path to the net-zero carbon grid is vastly increasing the amount of solar and wind power while building a supporting clean energy system that ensures affordability and multi-day, cross-season resilience. Getting there requires flexible, scalable, local technologies that can adapt to the shifting grid landscape &ndash; including the transition from natural gas to renewable fuels like biogas, green ammonia, and green hydrogen.</p>
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<p class="text-steel f-b1">The Mainspring Linear Generator delivers an unmatched level of flexibility for the transition ahead. It&rsquo;s local so you can site where power is needed, it&rsquo;s dispatchable so you can ramp up and down to complement renewables, and it&rsquo;s fuel-flexible so you can operate on the cleanest fuels available today and in the future. Our products are already at work at Fortune 500 customer sites, accelerating the arrival of the net-zero carbon grid.</p>
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Director of Customer Success

<h3>About Mainspring</h3><p>Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities. Mainspring also partners with global energy leaders including AEP, NextEra Energy Resources, Schneider Electric, and more.</p><p>The <a href="https://www.mainspringenergy.com/company"><span><span>core values</span></span></a> that ground our work, guide our decisions, and connect us together:</p><ul><li>Pragmatic Optimism</li><li>Excellence without Ego</li><li>Proactive Collaboration</li></ul><div><br /></div><h3><strong>Job Overview</strong></h3><div><p>Mainspring Energy is scaling deployment of its Linear Generator—a new category of flexible, low-emissions onsite power designed to support a net-zero grid.</p><p>As deployments expand, we are seeking a <strong>Director of Customer Success</strong> to own the customer experience following system commissioning (post-COD). This role sits at the intersection of <strong>customer, product, and operations</strong>, ensuring that systems perform successfully in the field and that customers remain confident as we scale.</p><p>This is a <strong>hands-on leadership role</strong> requiring close collaboration with Engineering, Product, Field Service, and Commercial teams.</p></div><br /><br /><h3>Key Responsibilities </h3><ul><div><strong>Customer Ownership</strong></div><li>Serve as the primary point of contact for customers post-deployment</li><li>Build strong, trust-based relationships and drive customer satisfaction and retention</li><div><strong>Cross-Functional Leadership</strong></div><li>Coordinate across Engineering, Product, Operations, and Sales to align on customer priorities</li><li>Ensure consistent and accurate communication internally and externally</li><div><strong>Issue Management &amp; Escalation</strong></div><li>Serve as the primary customer liaison during issue identification, escalation, and resolution — ensuring customers are informed, heard, and supported throughout</li><li>Translate technical findings and resolution timelines into clear, professional communication for customers</li><li>Escalate issues internally with the appropriate urgency and context, connecting the right internal teams to drive resolution</li><li>Maintain visibility into open issues and follow through to closure, ensuring no customer concern falls through the cracks</li><div><strong>Performance Communication</strong></div><li>Translate technical system performance into clear, professional customer communication</li><li>Establish consistent reporting on account health, system performance, and key metrics</li><div><strong>Function Development</strong></div><li>Build and refine onboarding, account management, and customer success processes</li><li>Directly manage key accounts while helping scale the function over time</li></ul><h3>Required skills and qualifications</h3><ul><li>10+ years of experience in Customer Success, Account Management, Technical Program Management, or similar roles</li><li>Experience managing complex, technical B2B customer relationships</li><li>Proven ability to work cross-functionally with engineering, product, and operations teams</li><li>Strong communication skills, with the ability to convey technical concepts clearly</li><li>Bachelor’s degree in Engineering, Business, or related field</li></ul><h3>Preferred skills and qualifications</h3><ul><li>Experience in power generation, distributed energy, industrial equipment, or infrastructure</li><li>Strong analytical skills with the ability to interpret technical and operational data</li><li>Experience in post-deployment or operational environments</li></ul><br /><p>Does your experience not meet all of our posted requirements? Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement. At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don’t meet all posted requirements for a particular role, we’d still love to hear from you. Mainspring can sometimes be flexible enough to shift responsibilities for the right person, or otherwise identify open or upcoming roles that may better fit your professional background.</p><p>In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</p><p>This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.</p>

Director of Customer Success

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About the Company

Mainspring Energy

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